Hotel Omni Mont-Royal

Way too pretentious for what it is. The front desk person was so scripted. The bell boys were too eager to help to get a tip, trying to trick us for their parking that cost $ 30 when there is a parking next door that’s $ 11. The toilet was still dirty. The towels smelled like dirty wet cloth. Maybe we were just unlucky but we have been to 6 hotels this week all around the east coast and none were as bad or as expensive. Not recommended.

We stayed at this hotel when we were on a Caadian tour and loved this place. The décor was nice, the staff very accommodating, and very prompt service.
We happened to be in town for Formula 1 week and even with the hotel brimming with people the staff was very nice, courteous and helpful. The rooms were clean, restrooms were nice, the hallways, elevator, restaurant and lobby were also clean and presentable.
I had a small qualm with being charged for something that I shouldn’t have that was Immediately remedied by Vincent at the front desk. When I left this information in my review for the hotel a staff member almost immediately got in touch with me to ensure a level of utmost satisfaction.
I would recommend this hotel to anyone and I would certainly stay here again.

After running around all day all you ask for is a smooth check in. Instead I get the two employees who can not understand why just my last name appears on my credit card and refuse to check me in even though I provide them with my passport. May as well have computers checking people in.
I than ask to put my pin and they do not have the system. I ask how it is my fault and they look at me with a blank look. Very disappointing a hotel like the Omni treats people like criminals first time I have ever experienced this. Last night the queen Elizabeth had absolutely no issue as well as trump in Toronto the day before as well as the Sheraton at Pearson airport. Avoid the Omni at all costs.

I’ve stayed in close to 10 different Omnis in the US and Canada and I’m typically touting the virtues of the brand. Their loyalty program is superb. After just 10 stays, you get perks like late check-​outs (3pm!) and sweet upgrades (most recently I was upgraded to a suite at the King Edward in Toronto), but even before 10 stays, if you sign up (it’s free), perks include complimentary beverages in the morning, complimentary wifi and bottled water. Omni hotels are typically sexy, modern and elegant.
The Omni Mont-​Royal is a disappointment. I keep changing my rating rom 2 to 3 stars. Being that I know I’ll never stay here again, I’m leaving it at 2.
My room was nothing short of dreary, reminding me of something below a Hilton Garden Inn. Beds are comfortable, but I did notice that they don’t use mattress covers, which gives me the creeps. Luckily the room had the typical huge windows that you expect in an Omni and my room on the 24^th floor had a decent view. Otherwise, the room was just dark, with depressing paint (greige?) and dated furnishings. Temperature, no matter how much I fooled with it, remained a bit stifling throughout my stay.
One comes to expect consistency from a hotel brand. It’s often why I’ll opt for an Omni over a questionable «boutique» hotel (experience is so all over the place with these properties, so you’re taking a risk). l’m glad that this wasn’t the first Omni that I stayed in because I’d never stay again. Even at budget accommodations, they’ll give you a bottle or two of water per day. Here, even with my platinum loyalty level, I got a complimentary bottle at check-​in and on my third day, someone left two bottles outside the door. That’s it. There was the $ 5 bottle left in my fridge. Hell, even hotel gyms, particularly Omni hotel gyms, typically have bottles but this gym did not, just a water cooler with plastic cups.
Then there was the bizarre housekeeping standards. I didn’t realize I didn’t have a do not disturb sign until late on my first evening. I was too exhausted to bother requesting one. The next morning, housekeeping pretty much just barged in after a quick, obligatory knock. This happened at least one other time housekeeping was trying to enter my room. My guest preferences indicate turndown service (the only reason I request this is so that they’ll leave more bottled water). If they came once, that’s the only time they came… and they didn’t leave a bottle of water. Sorry to keep going on about water, but if a hotel can’t provide something so basic, it’s indicative about their services overall. You’re paying a good price for this experience and they need to get it right.
I depend on hotel gyms to get in quick workouts during a busy work-​related trip. The Omni, in my experience, has without a doubt provided the best hotel gym. They often have a great array of equipment (Smith machines! cables!), cardio machines and free weights. This particular gym is dated, with equipment that reminds me of the gym I used to go to in the late 90s. One cool thing is that there is a separate stretching room with a couple stability balls and Bosu. Cardio includes one row machine, a few bikes, treadmills and ellipticals. It’s an OK, size, allows you to get the job done. Just not of the caliber of all of the other Omni gyms I’ve used.
Front desk service is good. It’s what would make me go from 2 up to 3 stars, but when it came to the end of a busy day, I found myself dreading to go back to my room. That’s not the feeling you want when you’re away from home on a work trip.

Amazing location. Right around the corner from tons of major shopping and restaurants. The service was so nice and attentive everyone was great. The rooms are quite large but they feel extremely dirty and outdated. We thought maybe we were in an older room as the heat didn’t work and we froze the first night. We asked at the front desk if they had a more updated room but they said we were in it as they updated all the rooms two years ago. They couldn’t do anything about the heat so they sent up a space heater. Overall we found the rooms not worth the money but the location really fantastic. Also the Valet is insane at $ 30/​night.

This is a review for the lobby bar at the Omni, which is called the Alice Bar. We were leaving the Fine Arts Museum and looking for a classy hotel bar for a couple cocktails and snacks. This room has a hint of the 1920’s art deco décor that I think I am always on some level hoping to find in a hotel bar, a beautiful bronze sculpture in the middle, gorgeous gold detailing, comfy sunken low level seating surrounded by big windows perfect for watching the snow and the strange juxtaposition of architectural styles that mark this part of Montréal between McGill and the Golden Mile. I wish there wasn’t a TV disrupting the sense of classy timelessness, but there were a group of travelers enjoying drinks and watching a game of some sort at that end of the bar so I can’t complain about the business meeting the demands of their customers. I wish there was a fireplace inside the bar, seems a lost opportunity having it out there in the hallway entrance, but anyway.
We had wonderful service from start to finish, our waitress switched seamlessly back and forth between French and English depending on the language we addressed her in throughout our diverse group without blinking. Food and drinks came out quickly but softly and without disrupting the quiet snowy conversational flow. The cocktails were very tasty, good sizes, totally reasonably priced. The food was meh, to be honest. Portion sizes were a bit weird, crab cakes were crazy tiny, french fries were huge but came from frozen I suspect, chicken wings were small.
In general this was a really nice experience, mostly thanks to the staff and the cocktails… and the art and the sweet sweet company.

First Class Service at Reasonable Prices
My friend was visiting me in Toronto from San Francisco. We thought it would be fun to go to Montréal for 2 days and cap off her trip with 2 days in Mont Tremblant. We ended up booking the Hotel Omni Mont-​Royal a couple days before our scheduled visit during Canadian Thanksgiving weekend 2015 (which coincides with the 2^nd Monday in October). The Hotel Omni was one of the best parts of our trip. I aim for 4 things in a hotel: clean, safe, convenient location, all at reasonable cost. The rest for me is just frills. I do prefer a hotel with an indoor swimming pool so that I can relax before/​after my day.
The Hotel Omni provided a safe clean convenient location to see the sights of Montréal at a reasonable price point. They also provided excellent service. I have stayed at many hotels during my career as a management consultant for one of the Big 4 and never have I received such impeccable service from everyone at a hotel. Everyone from the concierge to housekeeping to the front desk was amazing. Have a sore throat? They will provide complementary hot water and follow up to ensure you received it. Ordered a cot? They will bring up 2 in case several people don’t feel that the sofa bed mattress is good enough.
BTW, the cots were amazing. My friend is very picky and she loved her cot. She travels a lot for fun and she tries to avoid cots like crazy due to a bad night’s sleep that she got on another brand name hotel’s cot.
The regular mattress is amazing — I have fibromyalgia and back problems from a car accident several years ago and the regular mattress was just as comfortable as my mattress at home, if not more so!
The rooms are fairly large for a hotel in downtown. The room was much larger than my old bedroom in SF and much larger than hotels I’ve seen in SF, Chicago, and New York with relatively high ceilings.
The location is central to Montréal, close to the local ‘mountain’, the local museums, the shopping district, the universities, and best of all it was only 2 blocks from the subway/​metro allowing us easy and quick access to attractions in the Old Port or on the outskirts of the city. We wanted to check out the subway/​metro since each one in Montréal has a unique artistic feature.
The restaurant provides delicious lunches and dinners; for a good restaurant they charge reasonable prices by SF standards. Our best meal in Montréal ended up being at their restaurant. The breakfast buffet is ok, good quality but nothing to rave about. The service was excellent.
The pool, whirlpool, and sauna were wonderful. They have both an indoor portion of the heated pool that connects to the outdoor pool which allows you to enjoy it even in mid-​October in Montréal weather. The hot tub was large and had strong jets. They had pretty long hours and an indoor attendant to hand you any extra robes or towels you desire.
I forgot my bathroom slippers at home. I go to the front desk to ask where the closest store is where I could purchase bathroom slippers and they say not to worry, they’ll send up a pair. They sent up 2 pairs immediately even though I only asked for 1.
The concierge has regular and discounted tickets for many Montréal attractions, allowing you to beat the line. They will recommend restaurants to you and provide you with information on local area attractions including Mont Tremblant. Everyone there is bilingual and patient with your attempts to speak rusty French if you want to try.
My friends say that I am picky; I like to think of myself as discerning. This is probably the best hotel I have ever been to in my life!
The room that we were in had a great view of the local ‘mountain’ with their fall foliage. I’m sure the other rooms had beautiful views of the city.
Merci beaucoup, Hotel Omni, for a tres bien vacation!
Room Tip: Ask to face the ‘mountain’ for a beautiful view of autumn colors during the fall months.

The blind 4.5 star deal on Hotwire at $ 125/​nt:
*perfect location, within walking distance of shopping, eating, museums and the train
*24 hour gym with updated machines, outdoor pool opens at 8AM, lifeguard included
*business center, offering free check-​in and printing of your boarding pass
*leave your DND sign on your door if you don’t want staff entering your room mid-​day to leave a snack and a bottle of FREE water
*infused waters in the lobby are a spa touch
*the HVAC system is pretty loud and rickety
*rooms are a bit dated, but the housekeeping staff are great
*the main concierge is a doll, the younger guy totally dropped the ball on booking my spa treatment and I wasn’t able to get one due to his mismanagement
*there are three elevators and can get backed up during peak times
*the appliance in the room that looks like a fridge, is a cooler, don’t be fooled like I was, fridge rental is $ 25/​day and is GINORMOUS
They did not have two double beds when we checked in, so they offered us FREE wifi for our entire stay and switched us to double room the next night. SWEET. Really makes a difference, not having to troll around in the lobby just to use the internet. Oh and free breakfast buffet, I don’t recommend this, very limited.
I would disagree with HW’s designation, more like 4 star. For the price, totally worth it.

We road-​tripped from Seattle to Montréal, and what a destination this was! It’s not cheap, but it’s worth every penny. Huge rooms, big windows with gorgeous views (we were on the 22^nd floor) a roof-​top pool, nice linens, and just overall a great experience.
We had a little issue (my fault) in that we left a souvenir shot-​glass out very near our tip for the maid, and it got mistaken for a gift. After chatting with a few folks, it was found and shipped to us (we had already left.) I’m very happy with the whole experience, and especially the resolution of what could have been an awkward exchange.

Very classy.
I met the Sales Manager (Elizabeth) and she treated me to a cab ride. Very nice of her. We were headed the same direction.
The bar is nice in the hotel, too.
Rooms are average. No fan in the bathroom though? I was staying w other people in my room so let’s say there was no secret what I was up to in there. Lol.
Recommended for a mid-​high range hotel in MTL.

Great location and service. Nadia was helpful and informative at check-​in. She gave our daughter a cute Omni Kids backpack. Rasheed (Bellman) was friendly and personable. The bed was very comfortable and the hotel upgrades seem recent.
I wish we would have had WiFi in the room complimentary. It was in the lobby and fitness center.
We would definitely stay here again.

Positives:
— Giovanni the concierge went beyond my expectations for service. All of his recommendations were very helpful and he was incredibly friendly!
— One block away from Station Peel (part of the metro station). I highly recommend getting a 3-​day or week-​long pass if you want to see a lot of Montréal. After 1 day of walking to Old Montréal and taking a walking tour, we were very supportive of the metro system.
— 1 km from Place des Arts, which had a bunch of cool free outdoor exhibits
— Rooms are clean, there’s a hot tub, outdoor pool, and gym
Negatives:
— Some front desk clerks were a little standoff-​ish

My girlfriend rented this place for our two-​day vacation in Montréal. Having never stayed at a fancy hotel, I was very impressed with the overall layout, the door opening services, the valet, and the scented water coolers in front of the concierge.
That being said, there were a couple of drawbacks from the Omni hotel. First, it’s fairly expensive, and while the location is great and in close proximity to the metro and to the college, we came on the weekend where there was a McGill Party and there were multiple loud, inebriated citizens that made me remember how much I did not miss college. Also, many services that I’ve come to expect in a standard hotel was not included in our stay. The internet, breakfast, parking all cost extra. Fortunately, we were able to park our car at an adjacent lot just behind the hotel, without being charged an obscene amount for valet services. The gym was well equipped with treadmills and bikes, but could have used more free weights and bar system. The pool was also closed and the jacuzzi was under construction.
The individual room was very beautiful, with a shower head that could peel off dried paint from its pressurized stream. I wish there were more English TV channels, and a larger, more functional mini fridge. The best part, however, was the amazing king-​size bed, which delayed all of our plans since we could not get ourselves away from such an amazing, comfortable mattress.

Comfortable hotel, great central location, excellent service!
I was a really big fan of the Omni Hotel’s online checkin — it was able to save us lots of time on arrival. We were also able to indicate our arrival time and our room was ready for us when we got to the hotel at 1pm (no need to wait until 3 or 4pm to get our keys).
I’m docking a star because of the lack of free wifi — even discount hotels typically have free wifi, so that was disappointing. Everything else was great!
We had drinks at Bar Alice one afternoon and lunch in the hotel restaurant another day and both experiences were great. Lunch portions were reasonably priced and pretty large.
We didn’t use the fitness room, because we’re lazy bums, but they had lots of equipment! The pool is outdoor only — worth noting if you’re visiting in the winter.

I stayed at the Hotel Omni over Labor Day weekend. I was there for a wedding and stayed in one of the regular 1-​king bed style rooms. Overall, when we arrived, the whole check-​in process was great, from the valet to the bellman coming up with our bags. Everything was handled professionally. I requested foam pillows and a bunch were delivered.
The room itself is nice, not gigantic but just big enough. The furniture is modern, the lighting is good and most importantly, the heating/​cooling system worked perfectly. The room was clean and had a nice sized flat screen tv, mini fridge and a great view.
I enjoyed our stay at this hotel and would recommend it for anyone visiting Montréal.

My wife and two kids (ages 2 and 4) came here for a 10^th anniversary celebration vacation. Couldn’t really complain much. Room was nice, housekeeping was considerate (picked up our kids toys and placed them nicely on the cabinet). On our first day, they delivered milk and cookies for the kids for free.
Location is okay; probably a great location for a business trip. There isn’t much downtown for kids so while the hotel certainly accomodated us well, the surrounding business don’t really make much of an effort to cater to families.
Maybe we got lucky but we booked the hotel with a special summer promotion they were running and the price ended up being the cheapest of the major downtown hotels. Some of the bad reviews seem to suggest this hotel is expensive so I could understand how my expections might be higher if I paid a lot more.
As other reviewers have stated, book the hotel directly through their website instead of Expedia, Orbitz, etc. If you do that and sign up for their rewards program, the wifi is free.
They have a pool but it’s outdoors.
We did self-​parking at a garage nearby which saved us about $ 10 per day compared to the hotel’s valet parking. It’s convenient to buses and the Metro.

This hotel has poor customer service.
Check-​in is at 3pm and it is 6:02pm and still no room. They keep blaming housekeeping with very little remorse. Seriously? You’re not apologizing for this inconvenience?
I rate this 2 stars because there is a pool and the location is decent in relation to the dining and shopping we need to do.
Would I stay here again? No. Would I recommend? No. A hotel should accommodate it’s paying guests with a room at the proper time. And if there is a wait, I expect a sincere apology at the least.
Hotel Omni is a fail, in my opinion.

We are giving this hotel only two stars because, though it was okay, we expected much better for the price.
Both days we were there we headed out for long walks in the city. We returned late in the afternoon and each time found the room had not been cleaned. We have never stayed in a place that turned rooms over so late in the day. It did not make for a relaxing break before heading out to dinner.
We used the wi-​fi and nothing in the login indicated that we would be charged. Free wi-​fi should be standard especially in a «luxury» hotel. At the very least, the charges should be clear when you log in.
We did appreciate the location and the helpful concierges.
We won’t stay here again.
P. S. The first morning we stayed, I went in search of coffee. I did not see any in the lobby so I went to the hotel restaurant. I specifically asked if there would be coffee in the lobby. I was told no and then sold a cup of $ 3.00 coffee. Two days later as we checked out, there was a big urn of free coffee in the lobby. It’s the little things that make up for good customer service. Omni should do better. This is not big league service.

Came here for our honeymoon and very happy with the service we received. They emailed me a list of local restaurants and sent a welcome gift to room of cheesecake and mineral water when we arrived. The cheesecake was fabulous.
Loved the spacious bathroom wish it had two sinks though. One thing is this hotel does not have any rooms with a kitchenette or heck even a microwave which is a bit of a bummer, no smoking rooms as well. Noise was the worst thing here between the hallway and the outside I could hear anything going on in hallway and outside noise was surprisingly loud on 27^th floor. Our room faced mont royal.
Housekeeping was good one day they really slacked but also didn’t pick up the tip I left for some reason. I left a toiletrie bag and they are shipping it to me.
Overall a great experience and the rooms seem to have been updated in the last year or so. Oh and the hotel bar is fabulous. Skip the room service though food was NOT worth the money. Goat cheese pizza was disgusting

Hotel Omni Mont-​Royal was successful in completely ruining mine and my boyfriend’s relaxing weekend in Montréal.
We arrived late on a Saturday night at about 10PM, we had pre-​booked the room ahead of time and paid about $ 200 in total for the room via credit card. Although me and my boyfriend definitely don’t look like the type of people that frequent this type of hotel (we’re dirty hippies, i’ll be honest), the gentleman at the front desk was more than friendly which is more than I can say for how I’ve been treated in the past by hotels. The hotel lobby is stunning. Marble everywhere, beautiful statues, a fountain, and complimentary lotus/​berry water which was weird and nice all at once. Unfortunately thats kind of where the good part of this review ends.
Our room was on the 21^st floor. Upon walking into our room I was immediately taken back by the beautiful view and… We didn’t have a bed! Just a couch that could fold out. For $ 200 you too can sleep on a pull out couch! When I tested the bed out, I noticed that the mattress was paper thin and also springy and lumpy. I have back issues and was concerned about how my back would feel after sleeping on this mattress. My boyfriend has really bad vision and needs a lot of light to do day to day activities but the lighting was extremely dim with only 1 lamp working. That was also irritating. And my personal favorite was the WiFi which was the slowest I’ve encountered, ever. I then find out that we get charged $ 9.95 for the worst WiFi ever, and to top it off, they don’t just charge per room, there was 2 laptops and a cell phone using the WiFi so they charged us 3 times.
So, being pissed off that this place is a 4 star hotel and this is how we’re being treated, we called the front desk. I politely explained to them the bed is remarkably lumpy and uncomfortable and I have a bad back and therefore will have a hard time sleeping on it. I then explained the lighting situation to them. They were completely and entirely unapologetic and told us it was the only room they had to rent out and they overbooked for the holiday. The only compensation we got was they allowed us to check out 2 hours later than usual.
I walked around the next day with a sore back thanks to my sleeping accommodations. When we checked out the lady at the desk asked us how our stay was. Me being sore and outspoken, told her it was the worst value I’ve ever seen for any hotel room and I would not recommend this hotel to anyone. She simply said «oh yes well we overbooked for Thanksgiving unfortunately so we gave you the only room we had.» I then mentioned the terrible wifi after she brought up that we were being charged 3 times and she stated «we use high speed internet here and you are the only people that have complained lately.» For a 4 star hotel her lack of an apology was insane, at least waive the $ 30 wifi fee for us.
We went to a 2 star Quality Inn instead of staying another night. It was a far better experience.