Jet-Setter

Like others who have posted on Unilocal about this store,
A) range is good — but pricey
B) website looks good but isn’t as searchable as an online site ought to be (1000+ product lines)
C) a senior guy interfered in our young, new sales person’s very helpful & accurate service and then proceeded to ‘educate’ her (in English) on the way she should handle customers (not us, an earlier customer). That he should do this loudly, or loud enough that I & at least one other customer in the store couldn’t help but hear how ‘our’ presence in-​store was important to their bottom line. Which it is of course, just ‘tacky’ to hear Sales closing-​technique being foisted upon someone who’d just done a very good job, from a customers point of view.
D) they didn’t seem to care that I’d sent a request (via Unilocal) for info a few hours earlier. We’ll see if anything does arrive in the next day or so!!! I doubt it.
E) English was spoken to me without any subtle negative evaluations.
We got what we needed (international multi-​power adaptor with dual USB outlets) and there didn’t seem to be anywhere else in Montréal where we could (easily) find same.
I hope that other international travellers make use of these reviews, it’s better to be forewarned/​forearmed!
:-)

Can’t speak to the bricks and mortar store but the online service is terrible. No product and no customer service! A horrible company! Don’t waste your money, go anywhere else!

Could do better in dealing with customers. After deciding on an online purchase based on a sale price, I was surprised when the price in the «cart» was $ 10.00 more than the sale price shown online. There was no one available to speak to on the weekend, so I made the purchase anyhow (because it was also a no-​tax weekend), and left a message on their voicemail regarding the price difference. After not hearing back from anyone (I left my phone number), I phoned to find out about having the sale price honoured.
I was told that it was a «website glitch» and they couldn’t honour the price because they wouldn’t make a profit from it. Well, that’s not my problem. As a customer, it’s not my responsibility to be aware of what your mark-​up is. If a sale price is advertised, even incorrectly, it should be honoured. Then the website manager did not «want to bother» connecting me with the owner (probably because he’d get in crap) and sighed loudly while telling me he’d refund the $ 20. So sorry to be holding you accountable for your business.

Location: In the Mile End, on Laurier O. The easiest way to get there is to drive — metered parking is available outside the store. If you’re using transit, I think the closest subway stop is Laurier, and it’s about 10-​minutes away on foot.
The place: These guys cater to travelers and offer about 3000 different products available (according to the clerk I spoke to). You can find anything from luggage (standard suitcases, rolling backpacks, duffels — you name it), day bags, money belts, locks, Tide (yes, travel Tide! I love it!) and so on. Jet-​Setter offers more selection than Bentley and the more commercial bag stores so it’s unlikely that you won’t find what you’re looking for.
The people: The manager was 10 – 15 minutes late arriving at the store, so I found myself waiting outside with a few clients as well as the staff. Call me crazy but there are these locksmith stores where you can make copies of your key — how about trying that so that your staff can open up when you’re running late? Personally, I wasn’t that bothered by it, but the fellow next to me expressed his displeasure and felt that this was somewhat unprofessional. I can’t say that I disagree. In any case, when the store finally opened, I was helped by Wesley, who was nothing short of awesome. Super friendly, great sense of humor and knowledgeable about the products sold in-​store. He helped me decide on a bag (though truth be told, I already knew what I wanted before I got there). let me try it on (rolling backpack) and even added weights to it so that I could see what it would feel like when it was full. He also set my code to the TSA lock that I bought so that I didn’t have to worry about it before leaving the store. Bonus: you have a week to try out the bag to see if it works for you. As long as you don’t actually use it, wheel it around etc., you can bring it back for a refund within 7 days of purchase.
What else? They have a web site so you can order online if you know exactly what you want, and they offer free shipping if you spend a minimum of $ 70.
Cons: Luggage can be pretty expensive, though I guess that’s to be expected. Also, I personally found the manager to be unfriendly and a tad grumpy. No greeting when she arrived late, and not one smile while I was in the store. That could use a little work.