Ssense

They charged different prices for the same item. The Fendi shoe price is showing $ 700 for a USA customer, and then i change my shipping address to Hong Kong price drops to $ 381. I thought its the exchange rates or duties etc but all prices are in US dollars including taxes, duties and shipping. I tried different countries for shipping and ssense charge the highest price to USA customers. I called them and asked what kind of price strategy is that, their answer didn’t make any sense. Be careful where to ship your item, the price drops almost 50% for other countries but not US customers.

I had kind of an amazing experience. I was really unsure about the site since I’d never heard of SSENSE but I was dying for this Alexander McQueen peplum sweater and it was cheaper by $ 150 than at Neiman’s. I took the plunge and ordered the sweater from BOTH sites knowing that I could return the one to Neiman’s if SSENSE actually came through with an authentic product and on time shipping.
They MORE than delivered! DHL shipped the sweater from Canada to Washington DC *overnight*. It was in better condition than the one from Neiman Marcus (SSENSE sweater was flawless and the Neiman’s sweater had the MCQ tag detached in one spot and the item had clearly been handled in a store).
The sweater is 100% authentic. There’s no faking this level of quality and fit. It’s identical to the one from Neiman’s, just in better condition, so I’m quite certain it’s the real deal.
My only recommendation would be that SSENSE should put their items in sealed bags inside of the cardboard box. With the absurd amount of rain we are getting on the east coast, a soaked box would mean a ruined product :(It was left on my doorstep but thankfully it was a rare sunny day and the box was in perfect condition.

I had a great experience with Ssense. Ordered Mackage trench coat on a Monday night and it was delivered (U.S.) on Thursday. Price was the best I found online, and item was packaged well and in great condition. Based on negative reviews, I considered paying more to order from another site. Glad I tried Ssense.

ssense is absolutely amazing! I made my first purchase with them recently. And from now on I will always shop with ssense! Their online shipping is blazing fast! I highly recommend ssense to my fashion friends around the world.

This is the only store that i buy my designer goods and honestly they have a great customer service! Everyone is always helpful and willing to listen to my questions and they also havw wonderful sale events!

Customer Service is excellent thank you for your help. Looking forward to buy more fabulous brands. I would highly recommend this store :)

EXCELLENT CUSTOMER SERVICE (online) & great end of the year sale. helped me find my size in a matter of two emails. as one knows shopping for shoes is a struggle due to the fickle sizing from brand to brand and shoe to shoe. i ordered on a monday and received them in NYc on a thursday that same week.

It’s the worst online shopping experience EVER! They took the order and debit from the account, only couple day later we got the email the order was cancelled??? The representative was rude and the only clear explanation from him was because NY is one of the higher rate in online fraud??? We asked even we are willing to verify all necessary personal info on the phone? And what about the amount has already took it from the account!!! Well, he gives no other resolution but simply said the amount be refund in two business days (money is one thing, but what about the presents for Christmas and the time). They should stop the online shopping service completely so the customers will not waste of time and go through all the trouble and insults.

This company and their customer service is garbage. They are perfectly happy to take your money but after 20 plus orders in 4 years when something goes wrong, they will do ZERO to help you resolve it. I ordered products almost 2 weeks ago, several that were not returnable. The package was lost and they do virtually nothing to track it down unless you call 5 – 10 times and demand help. Then they say they will file a claim but have to wait a week or so for an answer all the while the chance of you getting what you paid for diminishes rapidly especially during a sale. They said I can reorder the items and pay a second time but if the first package arrives I will be stuck with DUPLICATE items I cannot return! Can you believe that!!!
I WILL NEVER EVER ORDER FROM THEM AGAIN. TOTAL GARBAGE INTERNET SELLERS. STAY AWAY BECAUSE IF YOU HAVE A PROBLEM YOU ARE STUCK. Now all the items in my size are sold out so my only hope is the original package is found.

Horrible service. Received a pair of sandals and the strap fell off on the first day. After contacting SSENSE customer service, I was advised to just send them back. I thought to myself I would just get a exchange or something. 2 months + had past and all I kept getting were responses that they are awaiting for the manufacturer to instruct on how to proceed. No clue on when I would get a resolution. Ridiculous service, receiving a faulty item and waiting months with no explanation or date when it would be resolved. Thank goodness my credit card company backed me up. They were probably trying to reach the 90 day period when I would have no recourse for a return or dispute at that point. Waste of time and money. Will never buy from them!

Im from vegas i ordered giuseppe shoes I got within 4 days shoes were great I love it don’t hesitate to buy from them… super legit! Thanks ssense more power!

No clue why there are so many negative reviews here — it appears the majority of complaints are from international customers. My experience dealing with their customer service has been top notch, shipping has always been on time and I am happy to support a Canadian business. The one time I had a problem I called them and they were happy to give me a refund on a shirt that was final sale. I have also returned several items for various reasons over the years and have never had any issues whatsoever.
They easily have the best selection of clothing and accessories anywhere in Canada, and carry all the top designers. Dimensions are provided on their website for all the clothing which is of great help when determining the appropriate size. Their sales are fantastic and I have found some serious bargains over the years like Balmain 70% off! I buy the majority of my clothing online now and Ssense is my go to retailer. There is not a single online presence in Canada that can touch the variety of quality brands carried at Ssense.

Horrible experience in store. They totally ignored me and when i asked for help, the lady was a total snob. She said to check out the online store because she didnt have time to help me. She didnt even want to give me the name/​model of the item i wanted to purchase. Very disappointed.

As a company that sells luxury brands, one would assume they would provide the same standard of customer service.
Apparently this company does not have an «EXCHANGE» policy. It is only a refund policy and then a «rebuy» process. This makes no sense when all I want to do is EXCHANGE for a size. No need to refund and recharge my credit card.
They also only provide returns upon their approval.
I submitted a response and it wasn’t until I called, and negatively tweeted my experience was any action taking.
When I called in and asked to speak to a supervisor, the supervisor was a coward behind the customer service rep and refused to speak to me.
I will say that Andrew was a great help in responding, only once the situation had been escalated.
I am not asking for the world, but just a simple exchange. I am a Canadian and want to support Canadian businesses. But if they are going to treat their customers without respect or have decent return AND exchange policies, then I will be taking my business elsewhere for the future.
DO NOT ORDER FROM HERE!!!

It is a good thing I did not read all the negative reviews posted on here at the time I placed my first Ssense order back in January 2013 because I would have missed out on some great finds. Since my first order, I have placed a few more orders and have been a happy customer. Here are few things you should know when ordering from Ssense if you live in the USA.
1. Most of the time items ship free to the states, but the return shipping is paid by the customer. Sometimes they have free return shipping offers. However, it never happens on sale items.
2. Due to duty fees charged across the border, items must be returned via USPS not UPS or FEDEX.
3. If an item is returned via UPS or FEDEX, Ssense gets charged duty fees, and they will send you the bill for these fees. So this is can be an expensive mistake.
4. Be aware that shipping an item to Canada from the states via USPS is expensive. For instance, it costs about a $ 100 to return a pair of size 11 shoes from California.
5. I noticed that they ship within two days of placing an order, and USPS delivers to California in less than a week.
6. At the end of each season (June and December), most everything go on sale.
7. Order items when free return shipping is available. Return it and wait for it to go on sale if you don’t want to pay full price. This way you will know for sure it fits and absolutely want to keep it.

No stars. Online store has terrible customer service. They do not pick up the phone and respond to your emails after 5 days. They refuse to give you a return shipping label like other online retailers. Cost me $ 45 to ship a pair of boots from the U.S. Avoid this store.

AWFUL AWFUL AWFUL CUSTOMER SERVICE… it is my first and last time ordering anything from this poor company, first of all i payed for the delivery 50 $ to GB which was supposed to arrive in 4 days after purchase, but they postponed sending item for 3 days, and then delivery was much longer than even 4 days after postponing, so the item arrived to GB only in like 10 days, and guess what … of course the customer service didn’t mention to me that the price of purchase does not include the VAT, and they have written a full price of item even without a discount (which was on moment i purchased the item) so i payed additional crazy VAT to receive my parcel… such a BULLSHIT TRICKY COMPANY SSENSE

J’aimais bien effectuer des achats en ligne sur le site Internet de Ssense, mais les mauvaises expériences auxquelles j’ai eu droit dernièrement m’ont pas mal refroidie. Bien que le personnel du Service à la clientèle réponde assez vite aux courriels, il reste toujours aussi inefficace pour régler les problèmes lorsque de telles situations se présentent.
Il y a environ deux semaines, j’ai dû retourner au magasin pour échanger un article acheté en ligne… Quelle histoire compliquée. Le magasin né pouvait pas me rembourser mon article sur place, car il était acheté par Internet. Si je voulais repartir avec l’autre taille de chaussures, je devais laisser l’ancienne paire pour attendre un remboursement du système en ligne et repayer la paire de la bonne taille avec laquelle je voulais repartir. POURQUOI? C’est pourtant le même magasin!!! Comme c’est frustrant. Ça né m’aurait pas tant dérangé si ça né faisait pas deux semaines que j’attendais pour mon remboursement. Les différents employés à qui j’ai parlé (oui oui, LES employés), m’ont dit qu’ils né savaient pas encore comment ils procéderaient pour me rembourser, car il y a eu un problème lorsqu’ils ont tenté de le faire la première fois… Eh oui. Ils né m’ont pas remboursé le bon montant et j’attends toujours le reste de mon argent… deux semaines plus tard.
Quelle perte de temps.
Je tiens tout de même à dire que le service en magasin est toujours exceptionnel. Dommage que le Service à la clientèle en ligne soit aussi déficient.

WORST CUSTOMER SERVICE EVER!
i have ordered from SSENSE many times before, and this is my LAST TIME. I didn’t mind paying a little bit more ordering from them even tho their Canadian prices are higher than other sites, I just preferred ordering form Canada. But guess not!
They had a new promotion, free shipping and free returns, So I decided to order a pair of shoes that was not available at my local boutiques. However I had to return them due to description error on their part. They sent me a return shipping label, I returned the shoes the same day and they received it in 2 days.
They did NOT follow up until I ask them about it, they said it needs them 5 days to check and confirm, sure I’ll wait.
5 days later still no communication! I have to keep bugging them for a refund. I paid with my American express thru paypal, and they sent me 3 different emails stating that they are having technical issues doing a refund on paypal. they send me misleading emails about it being refunded and when I check it is NOT Refunded. It has been almost a month now, and I still do not have my refund! I mean it’s just a $ 1000 refund, they sell clothes /​bags that cost well over $ 10,000. Why are they keeping my $ 1000?
I’m feeling really scammed right now, as I have returned the shoes and still NO refund, very frustration, Horrible customer service, and they do NOT know what they are doing over there!

Horrible company, very poor customer service. Takes them very very long to process an order. Gift that was supposed to arrive before Christmas never was sent out until way later.
Do not ever use this company again, they are too slow, and dont give a sh*t about timelineness.

Extremely happy with my purchase! First time buyer and was a little hesitant after reading some of the reviews. But I have to say I am so happy I bought from Ssense. I bought a Stella McCartney Deer Hobo Tote and it was in perfect condition. It came very quickly and was packaged very well. You can definitely tell they took great care in packing up their item.
I will for sure order from Ssense again. The best part about it was the purse was several hundred less than Nordstrom here in Chicago. Can’t beat that!