Sun-Ray Pellet Fuel

I never write poor reviews about a business, but when people are rude, and don’t work with you and find fault with their customers for their own business’s poor products, they should be ashamed. My partner and I, right from the beginning were not too sure even about the personality of the owner, as was rude and unpersonable, but we thought we would give him the benefit of the doubt, perhaps he was having a bad day.
We have been using pellets in a different community previous, for our pellet stove for two years, high quality clean burn, and without incident. These pellets from Sun-​Ray were so full of minerals, they clumped together like a glue, not burning as they should, and overfilled the burn pot causing pellets to drop down into the ashtray below, and a dangerous situation, (a fire where there should not be one). The owner did explain, when we advised him about this, he must have got a bad batch of product in, and would be getting a new batch soon. Trusting this was resolved (hopefully a different supplier), we ended up with another fire and a lot of clumped up wood pellets not burned, clearly the same issue. The actual metal handle part, to the bottom of the ashtray, completely melted off.
My partner asked if he could meet us halfway, as far as price to replace the destroyed handle. He was not so kindly, refused. The handle would have cost fifty dollars from him. Needless to say, we asked for a refund on all the extra bags of pellets owing, that we had already paid for several months previous.
We believe in supporting small businesses in your own community, and are both members of the Chamber of Commerce in this town, understanding how to conduct business, especially if one wants to remain in business, with good reputation! There are always ways to resolution. I do not, would not, recommend this business for any reason. Attitude is everything, and goes a long way, or not! CarolAnn Kellar