Kelsey’s Restaurant

There are a couple of vegetarian options.
We ordered the shrimp thai dinner (we’ve had it before and liked it). When our meal came out and it was pretty bland… BUT the manager/​supervisor came to check on us to see how we were doing and when we mentioned it to her she was apologetic and offered to bring out some more thai sauce. Really appreciated her taking the time and doing that and it left a good impression on us.
It’s also a very kid friendly place.

One of the worst experience ever. We’ve gathered for a birthday dinner here. Slow service as hell, waited over an hour for our meals, my brother and I didn’t get our drinks till we got our meal and even got my brother’s drink wrong. The manager didn’t even seem to care what was going at our table. When we asked for separate bills (since we were 3 different families) every bill had mistakes on it, and the server couldn’t fix it. We’ve been to other Kelsey’s locations before and after and never had any problem before. We were all very disappointed.

I was hesitant to return after my last experience, but my coworkers convinced me – yet again, to come out to Kelsey’s for a work gathering.
The menu really does not hit the spot for me, and again, it took me a while to figure out what I wanted to order. I started out with a long island iced tea, and again my drink never arrived at my table, but everyone else’s did. The hubby went to go to the bar and get my drink, but ran into the waitress once arriving at the bar, and she insisted on bringing it to me.
The wait times were ridiculous, especially when waiting for 3 spinach dips, which I have come to terms, is the only thing worth going there for. The waitress was very interested in only pleasing my two coworkers at our table of nine; maybe because they were the most verbal ones of us all. But she kept throwing free items at them; free spinach dip, free desert, what about the rest of us unhappy patrons that had to wait just as long?
I ended up ordering chicken fingers and fries, for something so simple, it was a big mistake. It was not real chicken, but more like mechanically separated chicken that was breaded; should have known better. The hubby ordered a chicken buffalo sandwich. He said he enjoyed it.
There were only two people at our table who enjoyed their meals, the rest of us were unimpressed with the quality of the meals. For example; both steak sandwiches were ordered medium well, and arrived bloody and resembled roast beef. Greek salad that was ordered with a burger was wilted, and soggy.
Our waitress tried to salvage the night for us, even offering us all 20% off our bills, and giving us some complimentary cards for a free appetizer under 9.99 if you buy an entrée, to try and intrigue us to come back again. Tough luck on that one hunny!
Although she did try and salvage the night, some of the things that the waitress did was inappropriate, and our table could tell she was getting frustrated. Some of her famous lines were:
«oh you did not like your meal, I will leave it on the table and maybe someone else will want to eat it»…(after the meal was already cut into). My coworker clearly looked disgusted. Why leave a meal that a customer does not like in front of them, hoping that someone else will eat it?
Another great line that she used is «DID ANYBODY ENJOY THEIR MEALS?» after I told her that I did not really enjoy my chicken fingers and fries.
So if you have gotten this far into reading my review for Kelsey’s you are probably wondering why I am reviewing this restaurant so harshly? I got my first ever food poisoning, as well as the hubby. I have never, ever, experienced such sickness from eating at a restaurant in my entire life, and I do not wish this on anybody! It is one of the worst things that anyone can go through.
So what is food poising?
(reference)
Food poisoning is a common, usually mild, but sometimes deadly illness. Typical symptoms include nausea, vomiting, abdominal cramping, and diarrhea that occur suddenly (within 48 hours) after consuming a contaminated food or drink. Depending on the contaminant, fever and chills, bloody stools, dehydration, and nervous system damage may follow. These symptoms may affect one person or a group of people who ate the same thing (called an outbreak).
It is now going on day 3, I have lost an astounding seven pounds from being so ill, and still have a mild fever and the sweats.
I have contacted Kelsey’s, and hopefully the least they can do is credit my account.

I [heart] Kelsey’s. Plain and simple.
Spinach dip. That’s all that needs to be said. I’m obsessed. I’ve succeeding in getting people who hate spinach, to love Kelsey’s Spinach dip. I don’t even want to know how bad it is for me, because it’s one of my biggest food weaknesses. I can easily eat a whole order of it to myself plus an entrée (although I usually share it with someone as an app, don’t need to waiter to know that I eat like an obese man…)
Although realistically the spinach dip alone earns them five stars, for the sake of those of you considering making a Kelsey’s trip, here are some more reasons you should:
1) Customer Service: They have one of the most amazing customer service attitudes in the restaurant industry. If it’s not right, they will fix it or replace it. You will definitely not have to pay for whatever was unsatisfactory, and the odds are they will also void the cost of the replacement. And if, in the case of you trying something new that it turns out you just don’t like, you demand that there was nothing wrong with it and that you will pay — they ‘force’ a free dessert upon you. Not too shabby in my books! ;)
2) Prices: Not overpriced for what you’re getting. Good sized portions.
3) Food: Nothing too fancy, variety of basic restaurant food from burgers to wings to pasta. All quite delicious from my experiences.
4) Staff: Always very friendly and accommodating! I’ve never left without leaving a big tip.
And now I’m craving spinach dip… greeeeat ;)

I still love Kelsey’s. This location is no different. A certain friend of mine (cough, Kayla S, cough) got me majorly addicted to the spinach dip, and ever since we’ve been going on a regular basis.
Obviously we ordered the spinach dip, me and Kayla split one, and then I ordered the chicken parm, which they do a good job of! The two people I was with stuck to the burgers. Our server’s name was Chris and he was awesome, the food was fast to come out and he was very polite.
The spinach dip was obviously fantastic and I would kill for another order of it. But when I got my chicken parm something tasted kind of weird in the sauce, like they left it in the fridge a little too long. Luckily our waiter was really cool and replaced it with a free tortellini.
The tortellini was significantly better, it might be my new regular dish! Woahh. Despite the fact I was ridiculously full, me and my friends ordered dessert. We got these deep fried brownie bite things, they game with a caramel sauce and a vanilla sauce you could dip them in. I felt the years coming off my life, they were sooo fattening but, delicious!
I love how Kelsey’s is always willing to satisfy your tastebuds, and will replace anything if it isn’t to your liking.