Care Point Medical Centres

Since moving to New Westminster my partner and I have not been able to find a family doctor, so I was forced to go to this walk-​in clinic to get some stitches removed in my finger. They told me it would be an hour and a half to a 2 hour wait. Luckily there were places to go and eat while waiting. They appointed this doctor who was nice but a little rough. I actually screamed in pain when he tried to use dull scissors to remove my stitches. After he got some sharper scissors he complained the previous doctor (and his student) who put the stitches in didn’t leave enough stitch to pull out. I guess that was his reasoning for it to be so painful to remove. Side note, I’m really not a wimp! Is THIS what our health care system has been reduced to? SAD!

I’ve been here several times over the years but my overall experience is just awful. Grouchy receptionists, wrong diagnostics and worst of all, they never seem to care.
One time I got violently ill and doctor here told me I just got cold. Next day I collapsed at work, was brought to ER and turned out I had bird flu.
One time I got violently ill again, another doctor here told me I have lung infection without checking my lungs. Next day, I went to see my family doctor (the day I went to care point clinic, the clinic I go to was closed), he told me I have flu type A.
He told me anti biotic won’t work because I don’t even have infection in lungs. Gave me tamiflu and got better.
There are more bad experiences I can share but everything got better as soon as I was able to get my own family doctor.

The New Westminster Care Point Medical Centre provided excellent, fast, kind service to me today. I’m super impressed with the medical staff’s expertise, patience and thoughtful patient intake. I waited 45 minutes, not bad for a first-​time patient on a holiday Monday. Many thanks!

I have been to this clinic a handful of times and have never been taken seriously. The receptionists are clearly frustrated and overworked, to the point that they’re kind of rude. I don’t blame them as all the people coming in already don’t feel well and are irritated on top of that because the waits are so long. Maybe because of the lack of clinics in new west. In any case, they’re usually booked up for the day by noon so get in early if you must go.
The doctors lack any compassion or empathy. It doesn’t feel like they even really listen to you. If they offer a solution it’s usually to refer you to a specialist. Anything to get you out asap. On one occasion the doctor asked me a series of very personal questions that really had nothing to do with my issue before saying he couldn’t help and sent me on my way. Overall quite a humiliating, irritating experience and a huge waste of time.
It’s worth it to go somewhere else if you can.

Ive been to this walk in clinic numerous times, yes you will wait! But I started coming when it first opens at 8:00am M-​F and waited 10 – 20 minutes better than 1 to 2 hours. I been finding that female doctors are harder to find these days but this location has one and she’s very busy, hard to see but also my favorite doctor here. The waiting area is good size, they have a number ticket system, so you grab number and they will call you to add you to the list of people wanting to see the doctors. Tip bring a book or an ipad or play with you iphone it’s going to be a wait. Another tip park in the parking lot it’s free cheaper then parking on the street meters.

I have been coming to Care Point for a number of years and have had mixed experiences. Overall it’s closer to a 3 ½ — 4 star place. It is primarily a walk-​in clinic.
I always see Dr. Wozny after some less than desirable experiences with another doctor there. I understand about doctors in clinics needing to cycle through people but I also think some care and attention need to be taken. I always have that with Dr. Wozny and luckily now I am one of her actual patients that can book with her.