Niagara Air Bus

Total rip off tourist trap. Take über. These folks don’t pick up when they say and expect you to wait around while they line up other riders. Customer service is non existent and after all that they try to say it’s no refunds. I will be charging this back on my credit card and I hope everyone reads this review and uses someone else.

They are not particularly reliable, efficient, or polite for that matter. I live in Niagara and travel a lot and you are looking at a ⁵⁰⁄₅₀ chance, from my experience, of there being a headache. I have looked around for alternatives and they are pretty much the only game in town that doesn’t cost an arm and a leg which is probably why they are still in business. Even their drivers complain about how dispatch messes up.
Sometimes they can be good, but too often they can be late, send the wrong car, have ignorant people at the airport reception and once almost caused me to miss an international flight since the connector flight was located in Canada and they figured it should be considered a domestic flight (I barely got there in time after the driver made other arrangements mid-​drive). The drivers are good with NAB at least.
They have gotten better this year, but that isn’t saying much — they use to be awful a few years back.

I requested a 10:30 AM pickup Monday morning for my husband and I to go from near Niagara-​on-​the-​lake to Toronto airport.
They e-​mail me on Sunday to tell me they have changed my pickup time to 11:30 AM. This wasn’t a huge problem, as I gave us a huge amount of time to get there (I would much prefer being bored inside an airport, than stressing outside). 11:30 goes by.
11:45
At 11:50 I call them, and they tell us the bus will be there in 10 minutes. 15 minutes later, I phone again, they say it will be there in 10 minutes. 15 minutes after THAT, my husband calls. After arguing with dispatch he gets through to a manager. The manager explains that the bus forgot to pick us up, so we will be picked up by the next one at 12:30.
That is TWO HOURS after the pickup time I requested when paying for this service. We barely got an apology.
In summary: Don’t trust them to get you to where you need to be on time. But who needs to be on time when going to the airport?

I’ve used Niagara Airbus for several years to go back and forth between the Buffalo Airport and Niagara on the Lake. It has improved tremendously in reliability and organization. However since it’s the most reasonable way to get to and from the airport, one is hostage to their scheduling. They usually allow far too much time to get to tBuffalo from NOTL even considering the problem of wait time to cross the border.
The saving grace for tolerating the ridiculous time allowance is the very nice drivers. On my last trip the driver, Chris, who took me from Buffalo to NOTL was not only kind and helpful, but gave a delightful tour along the way. He was most gracious, interesting and friendly. On the trip back to Buffalo (the scheduling of which was an 8:35 am to 8:55 am pickup for a 2 pm flight) was made pleasant by a friendly, upbeat driver, Sandy who was personable and helpful

Niagara Airbus is the most disorganized shuttle/​limo service I have ever used in 15 years of business travel. Their system defaulted to an AM pickup time and, despite having the flight number and airline, they never double checked the arrival time. Despite the fact that there are no flights on American that arrive after 11:50, they claim to have sent a driver to the airport at 1:25am. When I actually arrived at 1:00 PM, they informed me that because I had missed my pickup that I would not be picked up for another hour and a half. While they claimed my experience was an isolated one, the driver, who was onsite at 1:25 but waiting for additional passengers, had been given an incorrect flight number for another passenger, whom we then spent 20 minutes looking for. The receptionist was brusque and unapologetic and generally unpleasant to deal with. When I told her I didn’t not want to make the return trip with them, she proceeded to charge me the one way rate, which is, just FYI, roughly double what it costs a taxi. Overall the experience was inefficient and inconvenient. Take a cab or book another company.
The driver was nice and the only reason to give this company 2 stars.

I used NAB for a trip from Niagara on the Lake to Toronto airport. The pickup time was 2:35 — 2:55pm, they arrived at 3:05pm, there was one other couple and we had another person to pickup in St. Catharines. The driver was very intent on his gps, we were on and off the highway, and the other couple said it was a very round about, indirect way to pickup the third passenger. We then stopped at a park & ride to change to another bus, it was 80+ degrees, the bus was completely full with 20 ppl and the a/​c was spitting water and no cool air. It was a hot and unpleasant ride to the Toronto airport, thank goodness we did not get stuck in traffic. Just be aware to take the earlies pickup time unless they guarantee you that you are the only passenger, or the last passenger for pickup.

I used this company after being referred by a hotel employee in niagara falls, canada — and after having a bad experience with niagara airport taxi when i originally arrived at buffalo airport looking for a ride to my hotel in niagara, canada. Niagara airbus picked me up on time at my hotel, the driver was very professional, and even though we were detained at customs for about 20 minutes, they still got me to buffalo airport with plenty of time for my flight. The bus was clean and air conditioned well (it was 90 – 95 degrees that day). i paid $ 89, but it was worth every penny. Thank you for a great experience!