VanNoort Florists

I have sent flowers previously via VanNoort without issue. I was so pleased that I set up an account and established a customer profile (contact info and credit card details). Unfortunately the latest order did not go smoothly. The order was for a very important anniversary and with the order placed a day in advance together with confirmation that the order had been successfully placed, I assume the flowers would be delivered as confirmed. This did not happen. A day after the expected delivery date I was checking my E Mail and noticed something in my Junk E Mail box. It was a note from VanNoort advising that the order had not gone through. I immediately called and explained that I had only just received this E Mail. I requested a rush delivery (same day) given, the importance of the order. I was simply told I had missed the cut off time and there was nothing they could do to help. I was surprised at the response and lack of understanding or focus on customer service. Despite repeated requests, the response was that they could not accommodate. As a result of this, I called FTD, explained my dilemma and asked if they could help me out. They did.
I guess dealing with a larger company that understands customer service is the morale of the story.

Kalin the designer put together all the flowers and arrangements for our wedding. Absolutely amazing! Highly recommeded. Professional, creative and reasonably priced.

Absolutely amazing service and products! I scheduled a meeting with a very talented florist at this shop who took my ideas and made them into something absolutely beautiful! The flowers for my wedding were more than I could have hoped for and my bouquet was nothing short of perfect.
No question at all that this is the place for beautiful arrangements of all kinds!