Mr Lube

We went in looking to get our break lights fixed. They were fast and the price was very cost effective. There was a man named Dean. He was so polite and graceful to the point that it surprised me. Dean was warm and very helpful. I have not felt this kind of authentic customer service in a long time.
Good tip it is Mr Lubes birthday today. Go in North Vancouver location and they are having free food and BBQ.

They charge you way too much and talk you into doing more stuff with them when there is really no need to.

I’ve been going there for several years and it keeps getting worse. Today I went in for a basic oil change and they said it was a requirement for my car to get the synthetic oil change (it’s not, it’s only a recommendation). I stupidly said yes and later found out they charged me over $ 100 for the oil change ($ 92 plus tax). What a scam! I am never going back here. The guys are friendly enough but it looks like they’ve been told to upsell everything to the point of unprofessional behaviour. Avoid this place!

This place is AWFUL!
I came in to get my oil changed, and I even brought a coupon to help with the cost. The guy then lectured me on how overdue my car was for a change (which it wasn’t) and INSISTED that I needed to flush the engine (For «only $ 20 more»). I said no, SEVERAL times, and yet he continued to pressure me until I said yes.
When it was all finished, he then told me I also needed my transmission fluid changed (only $ 130), and new radiator fluid (just $ 100 more).
Also my BATTERY is apparently the wrong size for my car, and apparently in the 4 years I’ve had it, no one else has ever felt the need to say anything.
I was just so angry at how he pressured me about it. «You really should», «I really don’t think you should wait to get these changed.»
He wouldn’t let up.
I’m definitely not going to go back. I understand that maintenance is important, but I take good care of my car. It DEFINITELY doesn’t need all of the things he suggested, and it DEFINITELY wasn’t worth the $ 8 I didn’t actually save.

The guy made it sound like I absolutely needed this and that and before long I was spending $ 800 at a quick lube. How the hell is that even possible? Couldn’t believe it ! Pretty sure I didn’t need all the things he did ! Beware as the salesman is slick and you kind of just go with it. Anyways the service itself was good but the price was just horrible !!

*HALL OF SHAME*
I’d thought my car might need an oil change so I took it here here. The staff told me my oil was almost bone dry and the oil was dirty. However, I was sceptical and didn’t’ have it done. A lucky call.
Fast forward. I went to a my mechanic later that week for other work and asked them to do the oil change. They told me they’d check it. When I returned to collect my vehicle, I was [very] surprised when the mechanic said not only did it not need changing but It looked like it had just been done. Puzzled, I repeated to him again what I’d been told at Mr Lube [thinking there must be a mix up], he shook his head and said no way — and reiterated that it must have recently been changed. So I checked with my previous mechanic who confirmed, that he’d changed the oil at my last visit prior to shipping my car out to me. Thanks to my awesome mechanics I didn’t get taken by Mr Lube’s totally bogus claims. What a SCAM! And reading other reviews clearly shows they’re repeat offenders.
Frustratingly, deceit runs rampant at lube places and they’ve been exposed repeatedly in undercover reports (see
). Beyond disingenuous. Shameless.

If I could give ZERO stars, I would… Never going back.
I went to Mr. Lube for a simple oil change. When I arrived, the staff greeted me with smiles, a newspaper and offered me water/​tea/​coffee. It was a very pleasant experience, at first. One of the staff members began to tell me that my 2008 VW Golf needed to have the transmission serviced and that some oil or fluid in my transmission was black when it was supposed to be clear or pink and that my gears were chipping off and breaking down into the fluid and that’s why it was black. My car has 50,000kms on it.. . There is no way my car needs to have a transmission service. It doesn’t even need a fuel filter (which their staff also recommended) until 64,000kms. I confirmed all of this with a Volkswagen Dealership. The staff member tried to take advantage of me and I am disgusted by that. I will never return to Mr. Lube and I will never recommend the company to anyone I know. My car has a sealed transmission, which makes me curious as to whether or not the «mechanics» even checked anything at all. The bill would have been $ 400 + tax if I had agreed to the work they wanted to perform rather than the $ 50 oil change I went there for.

Lied tome and cheated me !!! First part was $ 99.00 for oil change. Insisted my car need synthetic oil, checked owners manual at home. He was wrong. synthetic oil is much more expensive that’s why he pushed it. Charged me $ 60.00 for 14.00 oil filter. marked on bill that he oiled locks and washed windows. did not. TOTAL bill was $ 300.00 !! I went in for oil change and he «found» these other expensive items. I have been So burned !!

I had my oil changed on Saturday and the service was quick and the staff were friendly and helpful. It was time for some additional factory recommended service and I was happy to get it taken care of.
The team in the North Vancouver shop have been taking care of my oil changes for over 10 years. I am happy to recommend them.

Fast, friendly and got to stay in my car the whole time.

This was my last visit to Mr. Lube,
On August I had an oil service where the technician had an issue putting the oil plug back in, the service rep told me that they will fix it by putting a piggyback plug, which over night resulted in a massive oil leak in my garage. I came back to the store, your personnel was apologetic and gave me a free complimentary oil change, replaced the plug with a better fitting one and the oil leak was gone… two days ago I return for my regular oil change service… The technician made a mistake and took out the complete piggyback plug out (I was told) but they will put another one in… Sure enough a major oil leak again last night on my garage. I came back to today to the store and I was told that I need to get my car fixed and that the only solution was to replace the oil pan and that Mr. Lube is not responsible … I was told that my car has a 20 year old oil pan and after wear and tear the plug wore out and that they did me a favour for replacing the plug. I was told and that this will be the last time they will do me a FAVOR but it is no longer Mr. Lube responsibility.
I wish I had a video tape recording in August when you guys admitted that the original plug was mis-​threaded when they put it in, you admitted to me the mistake and I accepted the fact that sometime people make mistakes… My car only has 96,000 KM, yes it is 20 years old but it never had an oil leak and I am sure the original plug was good (very few oil changes, since the car was stored for several years).
From my point of view I am done with you guys… I am sorry to say but you have lost me, my family and friends as customers… NEVER AGAIN!

Staff was friendly. I took the X5 there and it cost $ 150 to get the oil and filter changed. They said it was because they had to use synthetic oil and special filter. Who knows!
It should cost you around $ 50 though. I was offered a drink and newspaper as I got there. Service was pretty fast and friendly. They topped off the fluids, checked all my lights, tire pressure. good stuff :)