Scan Automotive

Went to Scan to get oil change and check over.
I supplied oild and they charged me 231.00 in labour.
I usually go to Bond Automotive and they charge me 80 bucks.
I drive a Meredes g55.
Ripoffs!

Be warned if you are not a car expert. I paid $ 4k for various repairs including a new battery. After 3 weeks the battery failed. When I looked at the battery it was a non branded after market battery. I didn’t say anything but when I took the car back in they called back and said «it was a faulty battery, sometimes it happens». When I asked what type of battery they use they said «Bosch». When I returned to pick up the car again it was now a new Bosch battery. When I asked for an explanation they said ‘the tech must have made a mistake”. When I asked to see the replaced battery they said «it was already discarded». When I asked «when you called me after I brought it in why did you not come clean and say «sorry we put in the wrong battery and instead said it was a faulty battery» they confoundingly tried to explain «we thought you took out Bosch and put in an old one to get it started and bring it here». SCAM Automotive

I can’t say enough good things about the guys at Scan! I first went to Scan just because they were the most geographically convenient Porsche shop for me. I found their customer service to be so great that I never went back to Weissach, where I had previously done all my maintenance. That’s nothing against Weissach, but I found James at Scan to be much better to deal with. Over the years they took very good care of my Porsche, and were always straightforward with what did and didn’t need to be done, always offering the most cost effective long– and short-​term options, even when that meant less business for their shop. They are certainly very knowledgeable about Porsches, and in my opinion they are the best shop in the city for this marque.
I recently lost my Porsche due to an accident, and needed to find a replacement. The car had recently changed roles from a weekend fun vehicle to a daily driver. I was looking primarily at used Porsches and BMWs, and James was a huge wealth of knowledge in providing advice on what to watch out for with these older German performance cars. After several phone and email conversations, he recommended that a new VW GTI may be the best fun-​to-​drive option for my daily driver needs. I followed his advice and am very happy with my decision. I know this particular anecdote has nothing to do with repair & maintenance, but I just wanted to highlight Scan’s excellent service for returning customers.
I just find James and his crew to be very trustworthy, and they have made me a lifelong Scan customer as long as I own a German vehicle.

We’ve been taking our Audi here for years and have been really pleased.
James has been my main point of contact and he’s friendly and helpful. The repairs they’ve done have come in on-​time and close to the initial estimate and they’re very clear about what’s been done and what might need to be done next.
It’s also great that James explains things to me, rather than just dealing with my husband. I’ve had too many experiences where mechanics and car dealers seem to want to talk only with the man and ignore the woman entirely. James is very communicative and I trust him and his staff.
Our Audi is certainly not the fanciest car at Scann –I’ve seen some incredible Porsches and BMWs there– but the staff (and James in particular) make me feel like we’re valued customers even if we don’t have a crazy-​nice vehicle!