Active Green & Ross Tire & Auto Centre

After keeping our car for the full day, at the end they called it has wheel lock and we can not do anything., although they replaced winter tire themselves in the last season. And funny they didn’t have any record of our last three visits. The driver of shuttle car that claimed is manager too, couldn’t find our address as they had it very slightly different in their papers. He didn’t have a GPS! Called us several times and after coming to our house, complained of us that next time you should give a correct address!!! After making us angry, my wife shouted at him, then he replied «what the f… k are you talking?» To my wife! Terrible customer service! Very rude manager!
Their previous mechanic always knew how to open the wheel lock. These guys don’t know their job, and instead of apologizing, they insulted to my wife.

First time going to Active Green + Ross in my area on Friday afternoon.
It has been almost 7 years since I got my all season tires with my car and it was time for some ones. The ones I have are practically bald!
I go inside and was greeted by Stephanie at the desk. She had that salesperson’s appeal and was most definitely multi-​tasking. I had done some research from the Active Green + Ross website and knew that they had the Yokohama Avid ENvigor tires on sale. She gave me a breakdown of the full service to switch my winter tires with the new tires on my car and how much it would cost. Stephanie had the knowledge about when they would be in.
I have my amazing mechanic in Mississauga so I told her that I would just want the tires straight. She was fine with the answer. Put a $ 100 deposit and she let me know she would call me when they came in and would give the $ 60 mail-​in-​rebate as the Yokohama tires were on special until May. I was very happy about this.
Monday morning at 10 AM sharp, Stephanie calls me to tell me that my tires arrived. I arrive at the shop and she says hello. Dan cashes me out and gives me the Yokohama rebate. I go on over to the side and he hands me the tires to put in my car. Good service and I would most definitely return in the future if needed.

My overall experience here was very poor. They obviously damaged 2 of my rims while changing the tires and would not admit their mistake or provide any restitution. The owner kept denying any fault on their end and basically said «I don’t care, don’t come back if you don’t like it. I don’t want need your business.»
I can’t speak for the other types of services they offer, but if you’re looking to mount tires on a set of half decent rims, look elsewhere.
Never again…

Evil, yes! I went to Green+Ross for rotation of my winter tires on my Chrysler 300M. Service adviser disappears several times into the bay to confer with the technician –after– my car was on the hoist and the work order entered. Now minutes later said service adviser calls me over to say that there is a BENT WIRE punctured the sidewall of my Michelin tire and a replacement was exactly $x and that I should order it now. There is no way that my tires, stored throughout the winter in my garage, could have suffered this type of puncture. SCAMMERS! I kindly asked that the winter tire be remounted, I paid for the 3 tires that were rotated, and I drove away, NEVER TO RETURN.

Not so much evil as just incompetent. They spent 3 hours (shop rate $ 98/​hr so do the math there) to fix a broken tail light wire. They put on a new muffler that didn’t make the car any quieter. Had to take it back into the shop for a second new muffler. Then we changed the rear car wheel bearings. Which now causes the car to violently shake when braking. Which means another trip back to get that fixed.
I’m seeing basically a pattern here. They don’t do the job right the first time and you have to take it back a second time.
I really wanted to like this place. Everyone is quite friendly and it’s mighty convenient (located near the Finch subway station) and they’ve got Tue/​Thu extended hours, but it appears like they can’t perform basic, basic automotive repairs on a simple car (I’m driving a GM subcompact) with any skill or competence. You’ll waste about twice as much time as you should getting a basic auto repair job done.
And this is supposedly a CAA approved shop.