Hero Certified Burgers – Yonge & Sheppard

I’m not a burger aficionado, but I do appreciate good toppings. I’ve been here a few times since the location is convenient, but they do seem to struggle with service speed. Let’s call it «faster-​than-​average food.» The staff seem very eager to please — they gave me extra premium toppings due to a slight mix-up…so now I’m a big fan of the smoked cheddar cheese. I always order the turkey burger and the fries are decent. I’m sure I’ll be back here at some point this year.

I was hesitated to buy my first burger here after reading the reviews. I got one veggie burger… with an egg and cheese… surprisingly awesome! Juicy and fresh and the veggie patty is done right! Would recommend friends to there.

The burger patty and fries were soft and moist. It was the best burger meal I had in a long time!
I’m not sure why the other reviews are complaining about the food, because what I received was better than the McDonald’s, Harvey’s, Burger King, and other places I had been to in the past few years. I’ve experienced things like dry patties, overcooked dry fries, stale-​tasting buns and other ingredients. It got to the point that I assumed this mediocre taste was normal, and what I had at Hero finally broke the trend.
The drink machine at this place was an interesting novelty. From a touchscreen you selected the flavor you want for a large list, which can be searched by flavor, sugar, etc. Whereas a normal drink fountain has about 8 choices, this machine has probably 20 to 30 — including 5 or so different flavors of (artificial?) fruit juice. You also have the option of half-​watered down versions, if you prefer to have less sugar. Having so much choice on the drink, it’s kind of fun.
I’ll give this restaurant or this chain another try in the future, to confirm that what I experienced wasn’t just a lucky fluke.

I am not sure whether all Hero locations are same or not but you need to wait too much in this place. Also there were small bone pieces in the burger patty. Low quality, slow service!!!

Really hit and miss. If you get a good cook it might be worth it but you have to be very choosy. All burgers are frozen, cheese is not real. The price is way too high for the quality. I often see the MANAGER cooking in the back with no hair net and no gloves. I’ve heard people complain about hairs in their food. Would not recommend unless you want to get sick or get an alright but frozen burger.

I love my Hero Burger. The service is always good and the food always tastes fresh. Whether or not it actually IS fresh is another topic. Regardless of fresh or not, Hero Burger satisfies my cravings. It is expensive because of adding toppings and special things like mushrooms or special sauces. I would compare Hero Burgers to places like Five Guys, Harveys, etc. and Hero Burger is better than all of those places. Comparing it to Burger Priest is unfair because Burger Priest is in a class all its own… plus they have the All mighty God on their side so totally not fair.
All in All if you decide to get a Hero Burger, you will not be disappointed if you add the special sauces and toppings that make a burger super yummy. Their fries and poutine are very good as well.

I wanted to like this place because the service is friendly but the burgers are just not any good, especially for the price. The cheese is tasteless and burgers are obviously frozen patties.
You’d do well to just go to the 24 hour McDonald’s up the road (much cheaper) or further south to a Burger Priest (much tastier)
The milkshake and onion rings were fine though so I suppose if you wanted something like that it could work.
No go on the burgers though.

I love this place. My friends and I go at least once a week. The food is awesome and the pop dispenser is cool. I’ve never had a problem with the staff or food. It’s always cooked fresh right when I order it.

My burger was cold, the cheddar cheese was not real cheese if you ask me. More like plastic, fries were mushy. And they forgot my condiments. They just reopened so I will try again in 3 months… Maybe.

There seem to be Hero Burger restaurants opening everyone in Toronto, but I can’t imagine why. Their burgers taste pretty mediocre to me, it tastes almost like the frozen burgers I used to buy at the supermarket and cook on my old George Foreman Grill. They have lots of toppings, but for any of the non-​standard toppings you need to pay extra so it’s not really worth it.
Additionally, last time I was there (I’ve been to this location twice) I got a burger and poutine to bring home for my roommate. I live less than 10mins walk away, and as I was walking back the bottom of the bag suddenly ripped open and the burger and poutine fell onto the sidewalk. Thankfully the burger stayed wrapped and the poutine container stayed closed. Neither the burger or the poutine packages felt greasy, so either the bag was just not strong enough or one of the employees put the bag into water/​grease/​whatever before handing it to me. Either way, I would’ve gone back to complain but I was already almost home and didn’t feel like walking down Yonge Street carrying a poutine in one hand and burger in the other!
Actually their poutine is decent, that’s the only reason it gets two stars. If I’m craving poutine I might go back, only because there’s nowhere else nearby to get it. Compared to somewhere like Burger’s Priest, there’s simply no competition, BP wins easily. Hero Burger is too expensive, the food is mediocre, even the bags are terrible.

This was a second choice as The Burger’s Priest was rammed. I just wanted to see what the big deal for this place is. It’s got a better choice of toppings than a Harvey’s and they also take their time in preparing the meal. It wasn’t packed in there so I got a hot burger. The onion rings were deep fried and probably of the frozen kind. Not the greatest but far from the worst. Rob Ford can keep his Hero Burger.

The atmosphere is nice and clean and they have a great pop dispenser, but the food was awful. I got a hero burger and it was cold, the cheddar cheese was not edible and they forgot all of my condiments. The fries were mushy and not thoroughly cooked as well. They just opened up so maybe they just need more time/​training.