Jermark Plumbing & Mechanical Services

This place is a joke. 1 week to schedule a leaky bathtub faucet and then they cancel right before and try to reschedule for a week later. Called Mr Rooter and received same day service.

Tridel owned Del Property management uses them, think about it given this scenario. I was NEVER told I would be billed when I told the property manager about pipe noises. Assistant super.showed up, assessed the backup type noise, coming from the kitchen pipe, NOT clog. Soon after, I get a visit from
the time, Jermark didn’t even tell me they would have to bill me because the issue wasn’t related to MY unit once the plumber removed the unclogged drain IN my unit. Called Brothers Plumbing Toronto, Canada whom I’ve dealt with before without ANY issues. Based on my description of what happened, Brothers Plumbing explained the work done for my unit involved the «main vertical» which is the building pipe for my section of the building. Thus it’s NOT specific to my unit. To be invoiced, wouldn’t Jermark know this, instead they wrote on the invoice I had a plugged drain? Jermark also charged a truck fee, Brothers Plumbing said they don’t charge for one unless they get a city issued ticket due to lack of parking at the job site. The Jermark guy who came was actually polite, cleaned up.

RUDE! When I called them to inquire about their services the first thing operator/​clerk asked me was «Where did you get this number?» I was stunned. After that, she was trying to get the name of the Condo corporation !!!
Then she said that for my address they have not done work for a while, although I got the phone from our superintendent.
At last, she said «Any way, we are very busy and cannot provide any services».
What kind of service is that? The company even did not make it to the
«Home Stars» list of plumbers! They customer service SUCKS and the best they could do is to ruin my morning!
BAD!

EXTREMELY BAD MANNER. The worker there may actually did a good job, but extremely rude. Never try to ask for a service for them. People that are rude cannot provide good services. Even though you get your problem fix, they will make you upset and regret for the money that you paid.