Joseph Shepard Building

I consider the service decently quick. I was the 20^th person in line. and they did a pre-​screening 3 mins before 8am. Got checked and was given a ticket. my turn came up 30 mins after. All in all, very organized. There could have been more tellers, but I can’t complain, still got into work for 9:30am downtown.

Where government buildings and passport offices are concerned, this is a 5 star facility. Going through the process of re-​newing your passport is more painful than pulling teeth. I have bad memories of lining up and sitting and waiting for hours on end for my number to be called.
They have made the process easier now. You can fill out the form online and bring it to the passport office. This gives you free range to bypass the line. I’ve been to the office twice, and both times the process was relatively pain free.
This location is pretty sweet, it’s right on the subway line and it’s fairly not busy. Go up to the third floor and the passport office is a short walk away. The whole building are government offices, and unless a lot of other government buildings it’s quite cheery. They even have a café and tons of seating area. Not that you’ll need it. The lines aren’t too bad and the staff is pretty efficient.
If you’re going to re-​new a passport, I say slot down a one hour timeslot for getting the stuff done. Not too bad. Not too bad at all.