Kiddie Proofers

Baby Gate Installation review. Zero customer support if they screw something up.
The reason I am trashing them on Unilocal is that I have a glass wall staircase that the gates had to be mounted to. They used silicone glue to mount my gates on the glass wall instead of using clips. I called and asked why they glued them and how would I get them off? They said to use a hair dryer which I said wouldn’t work as they use silicone glue is used to secure nuts on engines in race cars.
I politely kept calling to have them return to remove it all I got was the run around and they never returned my calls. Finally I just removed them myself… with a mallet, crowbar, razors, and a ton of goo-​be-​gone which took hours.
They do not stand behind their work, garbage.
Call Baby Proofers or just do this yourself.

We have bought car seats from here more than once and have travelled here all the way from East York to do so. We have also purchased some small safety items. We have received excellent service during every visit, and know that they are very particular about what they sell so we trust it.
This time I was in & out in 30 mins, and that included removal of old car seat and safe installation of new one.
Thanks guys!

I knew we had some «trouble spots» in our apartment when it came to child safety. I wanted to be sure I didn’t miss anything and also thought it would be nice to have someone else figure it out so I didn’t have to. I was told I would get approximately 1hr walk through with a thorough evaluation of each room.
A couple of days after scheduling with them, they left a message saying they need to rebook. I suggested 4:30 on the Tuesday and they responded back «how about 1:30?» I told them that doesn’t work for me and suggested a few other dates and times. They responded that those times don’t work but «what about Tuesday at 4:30?» errrmmm… what just happened here?
4:30 on Tuesday rolled around and Rachel arrived right on time. She took less than 20 minutes to rush through our apartment and point out a number of basic things. We went over which doors baby shouldn’t be opening, etc. She missed quite a number of things that thankfully I picked up on later (such as a large dresser not secured to the wall and no latches on the drawers).
To give you an idea, here are two of our trouble spots, how she intended to address them, and what I finally came up with (none of the trouble spots were adequately addressed but I don’t have enough characters to outline everything):
Radiators:
We have old style rads that have a large opening at the top where a baby can stick her fingers into and cut and burn her hands. This was the #1 reason I phoned these folks, to come up with a good solution for this. She measured them and said that she thinks she has covers for them but isn’t sure. When I finally received the report, she planned to use hearth padding for the radiators. If you know what hearth padding is, you know that this is just not going to work. Hearth padding is basically a padding that attaches to the concrete or whatever the hearth is made of so baby doesn’t smash her head on it. Is it heatproof? I don’t know and neither did Rachel. Also, if it is large enough to prevent a baby from sticking her fingers in then it would also block the hot air coming out. So this is not a solution at all. I called another baby proofing company that could build a metal mesh style screen to go around the entire thing. This would have been a fantastic solution but was out of our budget so we DIY’d it by buying heavy duty flyscreen material and heavy duty mounting tapes to cover the area she could stick her fingers in while allowing air to come out. That is NOT coming off.
«Cat room/​Office»:
We have a room with office stuff, cat litter box in the closet and just general crap we need to sort through while we are still removing stuff from our old house. Rachel took this fact that we are still moving things as we have not settled in yet and therefore, the place cannot be babyproofed well as we aren’t ready for it. This was an annoying assumption that was repeated several times and seemed that she was trying to excuse being able to properly address our trouble spots. Moving on… basically, for this room we need to keep baby out while allowing the cat through. I suggested a baby gate raised high enough for the cat to get under but not the baby. She said that the baby would be able to get under and suggested a gate that the cat could jump over. I said that the cat is old and fat so that won’t work. She said they can custom make a gate that has a hole for the cat to get through and not the baby. I said ‘yay, fantastic’. She took the measurements then tried to convince me that we need a build out as the frame won’t support a pressure mount gate. At this point, I believed her because that was before I purchased a pressure mount gate for the playroom with the exact same door frame. She said the gate would have a 6″ opening for the cat and was ready to move onto the next thing. I asked «isn’t that something the baby could get her head stuck in?» She said «no, of course not» then moved onto the next thing without giving me a chance to inquire further. This whole thing was going to cost $ 250. Now, if it’s something totally necessary, I don’t mind spending the money but most of that money was for the unnecessary build-​out. Furthermore, I called around other baby proofers and was told numerous times that kind of opening on a gate is a strangulation hazard. When I consulted with Rachel on this, she advised that is what they use for all of their families with cats and that the opening is high up so the baby can’t get to it. So hold on a sec, we can’t go with a gate that my old fat cat can’t jump over but now he has to jump through a high up hole? This «solution» had disaster written all over it. Anyways, one baby proofing company offered a solution that would cost us approx $ 5: a hook and eye latch on the door to keep it open no more than 4″ so the cat can get through but a mobile baby’s head cannot fit through… genius.
2 stars instead of 1 because I got my money back after some insistence