Motion Specialties

I have taken my great aunt’s walker here to have the hand brake repaired twice and been very happy with the service.
The first time, trying to find a place in Toronto that repaired any mobility device and not just the ones they retailed was difficult. A lot of places I called were unhelpful and wouldn’t or couldn’t refer me to anyone who could, which I find strange.
My g-aunt’s walker is at least two decades old, because it belonged to her older sister before her and even though she can afford a new one, she’s frugal and would rather just use what she has. I have no idea where it was purchased from, further complicating getting it repaired — at least according to some unhelpful people at other places I called.
At one point, I tried to talk her into upgrading her ride to a new model, pointing out all the shiny new wheels some studs in her building were sporting. But she’s Italian and stubborn as anything, so she wouldn’t have any of it.
The cable on the hand brake is the piece that needed to be replaced and after calling a few places, I finally found Mobility Specialties online and went to this location near Eglinton and the DVP. Actually, at first I went to the wrong one near Eglinton and Laird but that outlet is retail only. The building you want is behind a suburban neighbourhood on a small industrial street.
The place feels more like a corporate headquarters than a service centre. I think they could benefit from having a separate service entrance and area, kind of like how Canadian Tire has one for auto repairs.
The staff are very friendly and probably the highlight of the experience. They are wheelchair/​walker fixing fairies!
The wait time for my job was about 45−1hr both times. I prefer to wait rather than rent another walker and return for pick up because just the drive there from downtown takes me that length of time. Don Valley Parking lot, amiright?
At only $ 36 for service, I really couldn’t be happier. The first job they did lasted two years and it’s service with a smile here.
The waiting area could probably be spruced up a bit. They moved buildings from the last time I visited but it still seems like the wait area is an afterthought. They could use more chairs, their logo on the wall behind reception, and what’s with the mystery guest wifi that’s supposedly broadcasting from their old building and inaccessible to guests?
The guest parking spots had a lot of dirt and rubble in them and there was a giant pothole at the exit. Not sure if that’s their fault or the landlords, but considering that their clientele is mostly on wheels, having a smooth surface between WheelTrans and their door is important.
One excellent accessibility feature is that only one button push is required to open both doors. Why isn’t that universal?