Tommy Hilfiger

I’d like to share in here about my unpleasant experience at the Tommy Hilfiger store in Fairview Mall, Toronto, Canada. When I went into the fitting room to try on some cloths, there’s no employee in there so I didn’t bother waiting for an assistance and went into one of the empty stalls. As I was trying on the clothes, someone knocked on my door and I said «someone’s in here». Then I heard her saying out loud «These people are the worst! They should’ve got a tag!» I assumed this person is one of the employees because later on I heard her and a guy knocking on some more doors and asked if the customer needs help or not. I was like, wowww, how dare she say such thing esp. when there’s customers in the fitting room. That was very annoying to hear and made me not want to buy from or visit Tommy’s store anymore. I didn’t say anything to the manager or cashier, but I’m pretty sure a customer who hears this kind of comment would talk to the manager. If I may suggest one thing, please always have at least one employe waiting in the fitting room so every customer who uses the room will get a door tag. And to the employee who made that comment, she should never work in retail.

I had the worst experience at Tommy Hilfiger Fairview Mall last night.
I spent a half our picking out various pieces of clothing to try on, many with two sizes of the same article so I could choose one.
When I went to try them on, the sales lady in the change room took all my clothing, put it all messed up in a bag, put it on the FLOOR of the store and proceeded to tell me I could only take six into the stall at a time, out of the bag on the floor!
I couldn’t believe it! I asked her why and she told me (I’m 52) that I may be a shoplifter and these were store rules.
So she left the area and I took seven into the stall to compare. Well, she rushed back to the stall, asked me how many I had and I said seven. She started yelling, I asked her to leave me alone to try on the shirts.
Then she called security and said she felt she was in danger, while I was still in the stall trying on shirts!
I ended up buying seven shirts (only because of the time I had invested to pick them out) but I may have purchased as many as 15 had she been more polite.
I WILL NEVER shop at Tommy Hilfiger Fairview Mall again. How rude and insensitive.
Sincerely,
Jeff Sharpe
647.891.2773