Topper’s Pizza

Sorry but I can’t believe I actually went through with my order here…
Walked in to order pizza on a weeknight, and due to my hurried fluster in ordering did not notice some key cleanliness issues until I had already paid.
First the young man taking my order was dirty… disheveled, with food all over his apron and clothes. As he handed me my change I noticed his over grown fingernails were dirty… black!
Second…no hair net… no one had a hair net on.
After I was given my change the young man wiped his hands on his dirty apron and then went into the back and started making my pizza; smoothing down the dough.
My husband asked me why I didn’t just cancel my order, which now thinking about it would have been wise, but honestly I was in shock from my experience. Had I have just ordered on line I never would have saw this… but I did and there will be no going back ever!
Health inspection might be wise Town of Oakville.

Too bad there isn’t a zero stars option. Absolutely the worst experience ever! I ordered a pizza on a Monday (can’t imagine it was too busy at 11pm) and still it took over an hour for it to arrive. It gets better. I peeked out my balcony window to see the delivery driver having a smoke and casually chatting on his cell phone. After about 5 – 7 minutes I finally receive a buzz from downstairs and I proceed to let him in. Another 5 minutes goes by so I open my door to see if he’s lost on my floor. He’s still chatting on his cell then looks up at me and says «oh, hey». I pay for the pizza and tip generously despite the poor service. When I opened the box I discovered the pizza was stone cold. The cheese had hardened as if it’s been sitting out for a few hours. Quite disappointed I called the main number and they were quite pleasant and offered me a free pizza which I accepted. Now fast forward a month later. I placed an order to which I assumed would be complimentary. The young lady that I spoke to immediately jumped into defensive mode as I was just trying to explain the situation and that I had a credit on the account. She kept saying there was only a $ 5 credit and that nothing could be done until the manager was in. Before I could say another word she hung up on me. I then called back and spoke to another «manager». This guy was much nicer but still told me that there was nothing they could do to accommodate me about that pitiful cold pizza. $ 5 was the offer or I could leave my number and have the manager call me back within 24 hours. I told him I’d like to hear from the manager and also cancelled the order. No one ever called, I imagine the message got «lost». Absolutely the worst customer service ever. Will never order from here ever again. You are better off going literally anywhere else.

Inconsistent quality and literally just got attitude from the order taker telling me I needed to call back in an hour to order pizza. It’s 9 pm on a Tuesday, take my order and manage my expectations appropriately on when it will be ready. #poorcustomerservice

Got me a personal size pizza, and it was good as any quick pizza place add any.
Better than other chains, but not quite gourmet like stoney’s.