Wind Mobile

A bit misleading.
We came in and wanted to sign up for the $ 35/​month plan and we brought our own phone. All we needed was a SIM and to activate the account.
The first thing we asked him is if we can both both our names (mine and my sisters) on the account, as we both will be managing it. He said no problem. Then we picked our plan, ported over our own phone number, and he gave us the SIM. He then told us that the 2^nd month’s bill will be only $ 10 (I didn’t understand why, but said okay). Turns out, he made us pay a month and a half upfront (not WIND policy) and we only found out after. When I went back into the store to dispute this, they made a scene saying my sister needed to be there too, but I explained that when we signed up, I asked for both of our names on the account to avoid a situation like this… he finally gave in. I then came in a few weeks later with my sister to transfer it completely in my name, and he told us there’s some ridiculous fee for that ($ 50 or something?) which was never mentioned before.
I won’t be going back to this store for any on-​going issues with WIND. The service thus far has been good, but the initial setup experience with this store was a letdown.

The sales rep was nice. I use to work for a cellphone company so I understand the ins & outs. People really need to learn to be a little nicer to sales reps. They are teachers of a company…

I’ve been contemplating on whether or not I should write a review for this place. I hate giving places bad reviews and usually debate in my head whether I should do it or not. This review is for the service at this location, not the overall Wind Mobile coverage/​service aspect. I came in here to top my phone via debit card and the salesperson gave me instructions on how to do it. I asked him nicely to help me out and if he could show me how to top it up (it was my 2^nd month). He said «just follow the instructions here» and I said «how do I know this will work? Is there any confirmation?» He told me «if there is any problems, call the Wind service #». I said «can you please help me? I’m not sure». He kept repeating the same thing. Then after a while, I got frustrated and said something to the extent of «Can you please service me since you represent Wind»?
He then said «don’t tell me how to do my job and if you don’t leave, I’m calling the cops». So I exploded and called him an «a-​hole». Now all of you that know me, how often do I actually insult people? VERY VERY RARE!
What frustrated me the most is that I originally signed up at this location (to test out Wind) and he didn’t recognize me and treated me like crap. Though it’s close to my mom’s place, I’ll purposely drive farther to get any Wind service now on.