Bridgehead

Great coffee but losing points for really rude staff behind the counter. They didn’t offer to serve me while I was clearly standing there waiting and when I said hi she gave me a grimace and seemed very impatient. Otherwise the Americano was delicious.

Solid coffee shop near parliament. Went on a weekday evening ~5pm and it wasn’t busy, drinks came out surprisingly fast! I’ve tried the latte and hot chocolate. Hot chocolate is light on the cocoa with lots of milk, but still good. Latte was good with coffee art.
Drinks are reasonably priced and most come in either medium or large. Looks popular for people to get drinks and get some work done. Wifi was fast. Overall, good coffee shop.

Very nice Café, close to or opposite of the parliament hall. You can get one coffee and relax there, watching everyone’s walking by

Was looking for a place to warm up and also have some quiet reading time. Wasn’t very busy at the time and staffs were very friendly. Environment is good and comfy seats and tables. Free WiFi is def a plus.

Un incontournable! Tout est bon: le café, le chai latte, les salades, les sandwiches. Je suis surtout accro à leur chai latte et leur cappuccino. Bravo Bridgehead. De plus, j’aime le concept de la petite carte pour avoir un breuvage gratuit après 10 achats et le jour de notre anniversaire.

Fun coffeehouse with excellent service, coffee and sandwiches! The turkey sandwich with cranberry mayo was FANTASTIC! Also, the Carmel macchiato was delicious!

I am so frequently here, it almost feels wrong to write a review. I’ve gotten to know a few of the staff and almost all of them know my drink (even when all they see is my mug), but I have to.
This is the closest Bridgehead to my work, and the closest for sure to Parliament Hill.
It can get really, really busy in the morning but they fly through the lineup, never making anyone wait too long and never seeming to be annoyed.
Bridgehead has the best drip coffee and americanos around, and they make a really great café au lait.
They also have an amazing selection of baked goods, breakfast wraps, my favourite the gluten free cheese and dried fruit, and some good breakfast options like oatmeal, great salads and sandwiches.
The place is almost always hopping, even on the weekends. Every time I’ve gone in there has been people around. It’s a great place to sit down and people watch, have a quick meeting or just nip in for your daily caffeinated fuel.

Drinks
— Decently priced for the sizes
— Tastes are good; some teas taste bland because they are natural teas but there is liquid sugar for an added spice
— Espresso… well its espresso, not many ways you can make it incorrectly
Service
— Staff is great and very informative about their ingredients and drinks

Came by for coffee the other day and was pleasantly surprised. The staff was quick, efficient, and cordial.
The mocha had a nice layer of foam and latte art. The beverage wasn’t too sweet and the small size, although much smaller than Starbucks, was perfect.
They also have Free WiFi which was a plus, although somewhat slow and spotty.
~$ 3.25 for a small Mocha.

The staff are super efficient and good people. Was there after the Remembrance day ceremony had ended. The place was packed with people getting out of the cold but the wait was short and everyone got their coffee. went back again later in the afternoon when it was quiet and got to sit awhile. The wifi is broken, the router connects but there’s no DHCP ip allocation. The lady rebooted the router but still no joy. The coffee is nice.

In general I find Bridgehead fine. I’d buy a coffee from this chain over another in the city. The coffee is good, not phenomenal. I have had soups a few times and they’re always quite tasty, better than I would expect from a coffee shop.
This location specifically though has unfortunate customer service. I usually only come to the Sparks street location on weekends as it’s quieter without the office crowd, and I’m pretty sure I’ve never seen an employee smile. More than once they’ve been having loud, inappropriate conversations behind the counter. Not cool for a place with families about. Without fail, the young lady who takes my order makes me wonder if I’m doing her a major disservice for actually asking for a coffee.

I found this coffee house accidentally, while visiting Ottawa. It is a very convenient location for people watching near Parliament and grabbing a quick iced coffee. I have not had a chance to try any of the food menu offerings.
I definitely plan on coming back.

The same menu as every other Bridgehead, but I prefer this location because it isn’t as claustrophobic. Since the majority of patrons take their coffee to go here, there is a lot of space dedicated for a lineup and the tables aren’t as close together as other locations. The high ceilings and natural light of the former bank space help too. Unfortunately it has the same uncomfortable but space saving, minimalist stools as every other location, so try and get a booth.
Is it just me or is Bridgehead one location away from over saturation? Having the same drink amongst the same décor in so many parts of town is getting uncanny. I like the place and will choose it over other coffee chains, but it is going to turn into what the creators were trying to set themselves apart from if they keep expanding. I lie, I’ll keep going back as long as they don’t charge extra for soy milk.
Since it’s in the parliamentary precinct the target audience are coffee commuters, so the hours are shorter than most other locations. There is no outdoor seating, despite being located on a pedestrian mall.

Staff are very friendly, and the food is great. I particularly enjoy the new almond butter and sunflower sandwich!
My only complaint is that is you come later in the afternoon the food selection is often lacking or non-​existent.
If you’re looking for cheap eats you probably aren’t happy that Bridgehead has replaced Tim’s, but if you care about good service and quality food then you should check it out.

Well, I like what you’ve done with the place… but overall the product is the same as any other Bridgehead on the map in Ottawa.
This used to be a hopping Tim Horton’s that was poorly setup but also packed full of suits as it’s located a block from Parliament and on Sparks Street. Now the coffee house is much larger and has a very open feel with a lot of standing and bar sitting room but very few other seating options.
I like this place on the weekend as it’s usually quite dead. But really the coffee, drinks and food is exactly the same as any other BH… which is nothing to complain about. It’s fair trade and earthy but not exactly cheap.
You shouldn’t have a problem scoring a seat here on the weekend which is a great spot for enjoying their free Wifi or to bring a book. The huge corner windows or a people watchers dream too.

Located directly under my feet (I work on the 3^rd floor of the same building) I must admit that I had mixed feelings about it’s taking over my beloved Tim’s that used to occupy the same space.
Gone is a place that I used to count on for a quick and easy lunch option and its its place a trendy and upscale coffee house. In all honesty is that what downtown Ottawa really needs? $ 5.00 Lattees?
We read this site for a review of the place not on the business decisions of the people who put them there.
Bridgehead is a coffee house. Its serves coffee, teas and other hot (and sometimes cold) drinks. They have pastries and the like and they are tasty. To die for tasty? No, but tasty none the less. They also have sandwiches and yogurt and granola short its a coffee house
–fin–

Newly opened in the old Tim Hortons location at Sparks and Metcalfe (good riddance :)
They have done a great job on the reno and pulled back the Tim Hortons look to the original floors, high ceilings, open space.
Friendly staff.
Definitely better pastries than Starbucks and good sandwiches as well.