Drivetest

The dreadful day is here where I have to write my first 1 star review, sigh: S
Okay so I will say this, in general this is like any other Drivetest. You go in, you wait a bunch, and then get a ticket then wait a bunch more and hopefully you are out within an hour or 90 minutes.
So why 1 star you may ask? Well because of my personal interaction with the staff today. I went in to upgrade my M1 to M2 on the 60^th since my M1 was issued. The ministry requires that the M1 be held for at least 60 days. So I got my M1 on May 28^th and went in on July 26^th, which is the 60^th day.
I politely approached the counter, said good morning and gave the lady my papers. She looks them over and scanned it and told me it hadn’t been 60 days and that I had to come in on the 28^th of July. I claimed that it had been 60 days, and she told me that the system says otherwise. I decided to go along with her and took my papers back.
Once I had my papers back, I told her that I understand the system won’t let it go through and I’m okay with that but I continued on to tell her that in fact it has been 60 days since May has 31 days. In response she called the manager and in a condescending tone said, «Could you please tell him that it has not been 60 days». Anyways the manager decided to tell me the same thing as the employee.
So in all honesty, overall the service is probably 3 stars but because a few jaded and condescending employees who forget that they are in the business of customer service I’m going to give them a 1 star. Am I being fair? you decide.