The Works

Awesome food! The works gas the best fried pickles, amazing selection of burgers! Servers are also great.

Love this place! It’s location is incredibly convenient and the food is soo good! I love the Full Mountie (poutine burger)! The staff are so accommodating and quick! I love coming here in the summer when they open up their garage doors and it feels like you’re sitting outside with the breeze but you’re inside!
Also, they have Cracked Canoe on tap and it’s delicious! They keep it nice and cold and it’s perfect with their burgers!

Was here for lunch with co-​workers recently. I hadn’t been to this location before but had been to The Works a few times in the past, albeit quite a few years ago.
I decided to try «The Hipster» which was Havarti cheese, avocado and caramelized onions. I paired that with Whole wheat bun and turkey burger patty. I asked for sweet potato fries instead of regular fries.
The burger itself was delicious. The avocado piece was big, the cheese was melted to perfection and the caramelized onions as expected. The whole wheat bun wasn’t dry or hard, it was soft and nice. The turkey patty was tasty but a bit dry, I couldn’t tell if it was because it was slightly over-​cooked or just the recipe for it was just meant to be this way. I would likely try a different burger with the turkey patty again just to see if it was the same next time.
Otherwise good experience. Liked the food, the waitress was friendly. We were quite a big group. The wait time was reasonable and there didn’t seem to be any mistakes with any of the orders.

Tonight it was crazy busy when I got here. Smaller groups were seated right away, but there were several large groups waiting. One of the managers took a moment to walk by all the waiting people passing out onion rings on the house. Really nice and thoughtful! (Plus the food is worth the wait)

Foods awesome! Burgers are always on point and the service was great. Expect to wait a few minutes because everything is super fresh. Get the Beechhouse (?) sauce with everything!
I wish they had Free WiFi :)

I am proud to say I was one of the first patrons of The Works when their first location opened in New Edinburgh in Ottawa. Sadly, it has since moved and that location has closed (as it was so popular and so small) and the business has changed hands a few times since it first opened. While it will never be quite the same and the burger-​topping-​combination options have significantly decreased, it’s still a really fantastic and unique burger experience! My favourite is currently rendered to as «the hipster»: avocado, Havarti, and caramelized onions with a portobello patty.
This particular location is a decent size and has brought back vibrancy to an otherwise suffering mall on Fallowfield. Good service and decent parking — recommended for a fun night with friends as an alternative to pubs or bars.

Wow, this place is great! The service was excellent and the burgers were HUGE! seriously, they were so big they were hard to bite into. They have a huge selection of burgers and have a gluten free bun which was alright. The kitchen forgot the little extras I ordered on my burger but our waitress was quick to remedy the problem. I really like all the burgers, but I wish their was a «build your own burger» option since they have so many amazing toppings. The prices were many a little high, but you get a lot of food so I’m not gonna complain too much. What impressed us the most was the service, our waitress was so personable and attentive. We will be back again!

Had lunch here yesterday; The Works is my go-​to place when I have friends or family visiting because there is something for everyone and the unique burger toppings always seem to entertain first timers.
On this visit, I was with my cousin who has some food allergies; the server was reasonably well informed, though I think once we started asking questions about gluten-​free she should have directed us to the back of the menu. Regardless, the server was pleasant, patient, and found answers to all of our questions.
I recently discovered the joy of adding a burger patty (the veggie patty) to my salad for a small extra charge. This addition takes a decent sized meal and makes it perfect; I find that a burger and fries at lunch is too much for me but I’m a trooper and will eat the whole thing. If you the presence of mind to stop eating when you’re full, this probably isn’t a problem for you. My house salad (Weeds) was fresh and plentiful when it arrived.
My cousin loved her The Hipster (carmelized onions, avocado, and brie) with a chicken breast, on a gluten-​free bun with a side of cole slaw. She devoured her burger and seemed to love every minute of it. It’s beyond my comprehension but she also loved the cole slaw; I’m not much for cole slaw but apparently it’s pretty great.
I’ll say this: it’s not the fastest burger on the planet. Good things are worth waiting for but if you’re on a tight timeline, you might find yourself pressed for time to enjoy your meal. It’s not a deterrent but it is worth knowing in advance.
I look forward to my next visit.

What would life be without fried pickles? Without amazing onion rings that have a perfectly crunchy breaded exterior? Without a poutini martini, for heaven’s sake – that amazing concoction of fries, onion rings (YES!), gravy and cheese curds? Without burgers that you can top with practically every topping ever invented by humankind?
For all of these reasons, The Works is one of my fantasy destinations that becomes a reality every time I come to Ottawa (sometimes multiple meals on one visit!)

There are not enough words to describe how much I love this place.
The interior design of this place is amazing! Very industrial. I am sad to say that I was highly amused that my drink came in a measuring cup. Probably far more amused than I should be.
The onion rings were really, really good and the dipping sauces were good as well. The burger I had was amazing. The menu is a bit daunting at first but it’s not so bad once you realize that you choose everything from the patty (elk, beef, chicken, etc) to the bun!
I loved it here and I hope to go back again someday.

BEST Buger joint in Ottawa! i love all the Works locations, this one just happens to be in my neighbourhood. I‘ve been eating at the Works is 2005 and it‘s always awesomely great food! I just tried their lemonade and LOVED it!!! I always get the Gotta Be KD Burger with a Chicken patty. I also love their Beach House sauce for burger toppings or onion ring or fry dipping. Their milkshakes are very yummy! The staff is always very fast and friendly!

I have eaten here a few times and it’s always good. I usually have a veggie burger (portobello mushroom burger with coleslaw). My whole family finds something they like!

Well, I have to say ‘The Works’ is well named!
Stick with ‘The Works’ but pass on the meat…
I had a blue cheese and bacon burger. The menu promised it would be flamed seared beef. It was a burnt pre-​formed patty. You know, the type of ‘mystery meat’ that is molded to look like real hamburger, but when you bite inside, you can’t help but wonder if it includes the ‘liver of a cat’ along with ‘this and that…‘
If I ever go again (stranger things have happened) I think I will ask for the works, hold the meat!

This is actually the fourth (yes, fourth!) ‘The Works’ location I’ve visited in Ottawa. Just like the rest, this place is awesome. I was looking for a quick bite to eat last week in Barrhaven, so I thought I would pop by for a Hold The Phone burger, a tried and true favourite.
To start, our server was amazing. I can’t remember her name, but she was super friendly and made the experience even more enjoyable. This time I ordered a chocolate milkshake to go along with my meal. I seriously think I could eat their onion rings with beechwood sauce and milkshakes every day for the rest of my life — so good! This location was less busy than some of the other locations, which was a nice change. Worth checking out if you’re in the area.

There are a lot of good burgers of various styles in town and I’ve had them all. The Works has their own style and it works for me. This new location in Barrhaven is no exception, and possibly the best yet.
I have heard rumblings that some of the original locations (eg: Westboro) are slipping in quality but I can not find any fault at all with this location. I always get a regular beef patty and white bun (I’ve gone off the whole wheat buns because they are a bit drier and too filling) loaded with bacon, cheese, avocado and other toppings that will not overpower the excellent flavor of the juicy beef. I do not go for the esoteric meats or the more adventurous toppings that you see on the menu.
The fries, rings, and other sides are all excellent. Although tempting I find the tower of rings too much even to share as an appetizer if you want to finish the main course, which is huge. Cooking time is a standard 20 minutes which is the same time as Hintonburger.
The prices are not the cheapest obviously but I find it reasonable considering the quality and quantity. Also this is a full service restaurant not a fast food shack. Note: There is no «best in town» as the newspapers would have you believe, only a choice of say top-​5 depending on what style, budget, level of service and atmosphere you’re after.
The only thing that could be better is the beer selection — there are several lagers and pilsner but no dark or pale ales.

We love The Works. Every time we go everyone in the family has to order something different. We’ve never come across a burger that we didn’t like. The Fallowfield location much like the others but the serving staff is knowledgeable and friendly. Great place.

I’ve been at this location twice since their recent opening. I think the service is great even though you can tell the staff are undergoing rigorous training. While I don’t care for free things, the staff offered free dips for our onion rings which was nice. Burgers are very good and prices are decent. Since its the new year and my resolution is to lose weight, I might not come here anything soon but for those who enjoy a good burger, this is the joint for it.

New management needs time to grow. Our food was great as The Works usually are, but I think staff needs a little more time to grow in the customer service end of things.
We ordered a kids meal for our son with a root beer, his usual drink when we eat out. Our server told us they were out of fountain root beer so he gave us a bottle of Stewarts root beer instead, but when our bill arrived we were charged almost $ 4 for the one root beer. The server apologized for the mistake because a kids meal is suppose to include a drink. When the server asked a manager to correct the problem he was told that non-​fountain drinks can not be included in a kids meal. So managements answer was basicly «too bad so sad, but you have to pay for our mistake». The server again apologized and offered to pay for the root beer himself. We didn’t feel the server should pay for management providing inadequate training and poor customer service skills so we ate the cost of the drink without deducting from the server/​cooks tip.
I would like to be clear, the server did a good job and was very friendly, it seems management will be the hurdle this location will have to get over.