H&M

I usually love going to h&m as they have lovely clothing. I went to return something i bought and had called the company 1800 number to see if I could get my money back, I was told yes. I get to the store to return it and someone tells me I needed government ID, which I did not have as I am 16 and they wouldn’t accept my health card as government ID so I was told to bring my passport. I came back another day with my passport and the guy working there told me i couldn’t get my money back but just store credit, I tried to say that wasn’t what I was told and he just rolled his eyes and turned to his manager to ask if I could use my passport, I said that it is what I was told earlier that week and he then began to rudely sass me and began insinuating that I had stolen the item and was trying to return it to get the money since I didn’t have «real ID» when in reality I’m just underaged. the behaviour was disgusting and I will travel to go to any other h&m before I go to this one.

As the chain itself I love me my H&M — cute clothes for both play and work at pretty reasonable prices. Plus their accessories are amazing! Unique and pretty cheap… love love love their accessories section. In the summer they have the cutest swimwear… I mean you can get a bikini top for $ 5! This particular store in the Pickering Town centre is ok. I wish it was bigger… or better laid out. It feels very cramped. Also this particular location doesn’t have the same selection of accessories as the other locations — it is much smaller.

This H&M is located inside the Pickering Town Centre, near the Cineplex theatre and just above the food court.
I really want to like this store… but when you’ve been to the Eaton Centre location, it just seems worse and worse. I don’t mind H&M and the store downtown is well laid out, well organized and you can generally find what you’re looking for without TOO much searching.
This particular location is kind of awful… they’ve tried to pack so much stuff into the women’s area that its difficult to get around, difficult to actually SEE the product and its not a pleasant shopping experience. Tack on that it always looks like a bomb has gone off in the store, with clothes everywhere, and that the staff are at best detached, I generally avoid this store unless I can’t get downtown to shop. I was here last night poking around, looking for some new work shirts and (as always with H&M) accessories. I basically floated through the women’s section right to the back because I couldn’t be bothered to dig in a store that’s not Winners-​esque. And I was SUPER disappointed with the lack of accessories at this location. They used to have better wider selection and now they basically have a ton of handbags, shoes and not a lot of jewelery.
The staff that helped me wasn’t very friendly either and a note to the staff here — the entire country is NOT doing pennies anymore. Everywhere else is following that policy so no need to be rude when I inquire about the round up/​down.
I’ll keep shopping at the Eaton Centre location instead of coming back here again.

Always been a great store but I have a few quips with it. The men’s section is getter smaller and smaller or so it seems to me. Also, men, don’t get excited when you see H&M with those nice red SALE SALE SALE signs. For dudes, that sale means one effing rack of shorts on sale and nothing else. :(H&M is breaking my heart.
Nonetheless, friendly and great service, but if you really want the best H&M experience, the H&M in the Eaton Centre is where to go.