The Works

My boyfriend and I went here tonight for a late dinner. The waitress asked what beer we wanted when she greeted us. I thought that was a little pushy. When we ordered our burgers she tried getting us to get gravy too. My boyfriend said «they really try to up-​sell you here.»
Burgers were great. Bacon is thick and crispy. I had sweet potato fries. The sauce that came with the fries was amazing! Drinks come in liquid measuring glasses. I found that weird.
I would return. I love the wide selection. There are glue free buns for those wondering. 2 burgers, fries & sweet potato fries came to $ 37 with tax.

I came here yesterday for their birthday to get one of their signature burgers for only $ 5.15! It was the busiest I had ever seen it, but we managed to snag the last table upon arrival. Who could resist their burgers at this price? I decided I would finally try the Elk on a Beech burger since it is the most expensive option on the menu. It was pretty good, but I did not find it was exceptionally better than some of their other creations I have tried. I do love it’s uniqueness because where else do you find an Elk burger? Based on the price though I wouldn’t get it again. I still can’t get over how good their onion rings are, my favourite! Haven’t found any that are better yet.
Don’t forget to join their WIP loyalty program because it is so worth it! They give you $ 15 on your birthday if you use the card at least once before it occurs and $ 10 for every 150 points. I know a lot of people say it’s pricey and it is, but at least this program helps to recover some of the costs. For example, I managed to get 150 points on my card and then my birthday passed so I had $ 25 available to spend. I used my card to pay for my meal (which was already discounted thanks to their birthday special) that was less than $ 10 with tip so essentially I dined for free. Also fill out their online survey with your receipt to receive $ 5 off on your next visit when you spend $ 20 or more. See tons of ways to save some money and enjoy a great burger!
I also want to mention that the service we received from Nick was excellent. Really cool guy and a great server! Also as another review mentioned, if you sit by the garage door, it is pretty cold! I hope they can fix this problem for next winter. On the other hand I look forward to enjoying this feature in the summer!

This is one of those places I felt I had to try a few times in order to write a review. With so many choices and options, it seemed unfair to assign a rating with only one visit. I’ve been now about three times and I’m a fan.
The meat itself isn’t a five-​star patty, but it is juicy and tasty and obviously, it’s the toppings and sides that really make the visit. I like the bun they use (thick and a bit crusty). My fave burger is the Tom Green — gouda, bacon, avocado slices and beech house sauce. God, it’s delicious. I had previously tried the Nacho Libre, which I didn’t think was anything amazing. My husband always gets the ring of fire (an onion ring on top of the burger and filled with hotter than hell sauce), and he loves it. Caution, it’s ridiculously spicy.
The onion rings are fantastic (I love breaded rings) and the choice of dips is fantastic. I enjoy the beech house (like, what is IN that??? so good), the bacon/​garlic aioli, the chipotle dip, sweet and spicy, ok ok, i like them all.
Fries are really too salty, I don’t even think I will order them again. Doesn’t matter though b/​c the onion rings are all I need.
One last complaint is that in the winter, this place is FREEZING b/​c of the garage door-​windows that line the restaurant. Bring a big scarf.

Servers/​waitresses are wonderful… the «good» ends there. Waited close to 10 minutes in a growing line to be seated when the restaurant was half empty (it’s not a big place — the hostess was just absent). Then waited over an HOUR for our food — there were no more than 20 guests/7−10 occupied in the entire place, several of whom were already eating. When the food did come it was lukewarm. Our lettuce was red and brown around the edges. The (cold) poutine gravy was powdery and several of our (cold) fries had a powdery substance on them that I assume was pure gravy powder. Both of our water glasses (measuring cups) were dirty and had clear dirt marks. (And, not food related, but the women’s washroom was absolutely disgusting — I could barely walk in due to the smell of vomit) I have been to The Works once or twice before and had a good experience, but I am honestly so disgusted with the wait times and poor food quality on this visit that I doubt I will return. I really wish I could blame this one bad experience on «dinner rush», but the restaurant was not busy at ALL — simply no justification and I am totally at a loss as to how our food could possibly have taken over an hour, and turned out so badly.

I was really disappointed with my most recent visit here. The service was very slow and we waited for lengthy periods of time at each stage of the meal. My sister and I both ordered a turkey burger. I received a veggie burger. By the time I got the server’s attention again my husband was almost finished his meal. My sister ended up letting me have her turkey and she ate my veggie. My sisters broccoli was all brown and she couldn’t eat it. The coffee and the french fries are supposed to be «bottomless» but we were never asked if we wanted more of anything. We waited quite awhile after asking for our bill. Which turned out to be the wrong bill. We had to wait longer for our waitress to come back and then again to get the correct bill. All in all a regrettable choice for trying to impress my visiting sister. I can only hope this was a one of and that IF I go back it will return to the standard I remembered from previous visits.

The works is a decent joint. I come here whenever they send a coupon but I usually try not to because it’s overpriced. They are adventurous in their burger assemblies but the burger patty itself is forgotten with all the ingredients put on it. Sometimes simplicity is best.

Service was non existent today. Waited for 20 minutes while looking at empty tables. In that time only acknowledged once to be repeated asked if we were there for takeout. I replied no, but the msg was passed on to another server that we were there for pickup.

2 check-in’s too many.
I don’t remember the name of my burger the first time around, but I do remember it had eggplant and pesto in it. The flavour was superb and it is something I would eat again, though … Without the burger meat. Just like the first time, my second time around the burger meat was really dry and bland.
I don’t really know what The Works is considered but I assume gourmet burger place?
First time I came here, I was so-​so about it, so I thought to myself, «Okay, I’ll give it a second chance.» There will be no third.
The Works is a really big disappointment to me and it’s extremely bittersweet because they do have some flavour combinations that really do work and are spot on, but the proteins, I don’t know how they manage to screw it up all the time. I’ve never come alone here and even my other table mates have said the burger is just dry but they enjoy the flavour.
Really unique place though, down to their serving glasses in measuring cups to the extensive menu with a staff member up and ready to walk you through it as it really can be overwhelming. But whoever said a little customization isn’t a good thing right? That is something I do commend them on.
There’s nothing I want more than this place to succeed, but until they can get their cooking times right on their proteins, I don’t see myself coming here in the near future. Maybe if they’re still in business 2 or 3 years down the road, I might consider returning and updating my review.

For a place that specializes in burgers, I was disappointed with the quality of the burgers. I ordered a simple burger, medium (cooked), and when it arrived the burger was completely dried, most likely cooked from frozen on the grill without thawing first. It was honestly worse than going to McDonald’s. Never again.

This isn’t a fast food burger joint but more of gourmet burger restaurant like the name suggests. There are many ways to customize your burger. For the bread you can select white or brown bread. For the meat you can get the standard beef burger or select from a variety of different meats like Elk. You can also get the meat cooked the way you like just as you would for a steak. Finally there are different veggie toppings to choose from.
Ordered the Gettin’ Piggy With It $ 15.73 + $ 2.32 to upgrade to a side poutine. Its a good burger that tasted great. Beef was juicy and thick and everything tasted fresh. It just didn’t blow me away like some other burgers I have had. The poutine was also very good. Nice amount of cheese curds and gravy.
Price is on the high side for just a burger.
Service was excellent.

The decorations were quite unique.
I came here to try their elk burger, and it tasted just like a burger, maybe just a bit gamey and that is pretty much it. Overall, its a-​ok place to eat.

Originally had The Works when I lived in Ottawa so I was so excited when they opened one in Pickering. Unfortunately the quality was just not the same but I am willing to give it one more shot.

This place came highly recommended so we decided to try it out. We happened to be in Pickering that night.
The menu was extensive and after awhile we decided on 2 burgers, one with fries and the other with rings. I was told how good the rings were but I have to say all I could taste was batter, and that was bland.
The burgers were tasteless and my wife’s was over done. My Burger had bacon and peameal bacon — love bacon — but both bacons were obviously reheated from previously cooked. They were dry and tasteless.
I decided to un-​assemble my burger and eat the parts. Burger was still tasteless. Peameal bacon was dry and regular bacon was not much better.
With so many burger joints to choose from, I think I will stick with South Street or Burger Priest.
Total bill including a glass of wine and a beer was $ 54.06!!!

If you know what you want it is a decent burger. The Tower of Rings with beach sauce is great but if you bring your receipt from your previous trip then they are free. If not $ 9.99 is a bit steep for a stack of rings.

This is my first visit to the Works and i must say, i was a bit surprised by the choices they offer. Some were very creative. After perusing the menu for about 10 minutes and enjoying a beverage while trying to figure out what i wanted to eat, i noticed they also had different selections of meat to choose from. I finally decided on the Teriyaki melt with Coleslaw and ask for the patty to be Elk. I asked that they not put any mushrooms on my burger and substitute caramelized onions instead. With Elk being such a lean meat and i like wild game and its been a while since i had elk so the test is to see if they over cook a lean meat like this. I’m experienced and ready to pass judgment. It takes a while for the food to come but i had a pleasant waitress named Jaden and games on my phone to keep me occupied until my meal arrived. Still enjoying that beverage i mentioned at the beginning by the way. So my meal arrives and i decided to try the coleslaw first. Now that was not what i expected but it was the kind of good surprise for a change. They use some type of pepper mayo in the slaw, and if i heard her right it has a bit of Jalapeño in it. That slaw had some kick but it was good. I can honestly say i have never had anything like it before and found it quite creative and appealing for those who like a bit of spice. Next the burger. I love Teriyaki and i love elk so if they did it wrong it will be a disaster. Fortunately for me, they did it right. The burger was juicy and the Teriyaki seemed to soak right in and keep it moist like it should be. Elk is a difficult protein to cook and some people can turn it into shoe leather real quick so the cook was on his game tonight. Now it was a bit pricey for a burger but if you do it right it will be worth every penny. Also i like the restaurant itself. It looked like they could open up the garage door sized windows in the summer which i think i s cool, and the place is clean and modern and trendy. Once you get past choice overload, its all good. I will be back again soon, i think next time we will try a turkey burger and see if they can keep up the good work.

Came here after a 5-​star experience at the Toronto location. Service was just as good but the server apologised for the wait. We were seated by the door on a cold, windy night.
We asked to be moved as it was so cold I couldn’t remove my coat, and they were so apologetic and nice about it, and moved us immediately.
I ordered the «sum young guy», giggling. My husband had the pony express. Both were fabulous, if a little bit well done. Luckily, we both prefer medium-​well, so it wasn’t hard to enjoy. That’s the only reason this location is only getting 4 stars. If you prefer less well-​done, I’d maybe try a different location.
I can’t wait to go back in summer when they open the overhead doors!

Burgers were pretty good and my wife loved the fries. However the service is terrible, as mentioned by a few users here already.
We could never flag down the staff as they were always chatting in the back and never refilled our water. Asked for mayonnaise but the waitress went back to chat with the chefs and had to ask again. Would have been OK if they were busy but the place was pretty empty and with 3 waitresses attending to 6 tables or so there should be no excuses.

Amazing food and service!
From the second we walked in we were given great service from both the host and our server.
I loved the amount of options given on both burgers and milkshakes, and how numerous things on the menu are gluten free (my sister has a gluten intolerance, it is rare to find many options in restaurants for her other than salad). I got the sexy burger on a multi grain bun with ‘bold slaw’ and I was pleasantly surprised not only by the freshness but also the combination of burger toppings I had never thought of. I also got a «shake odyssey», which was a milkshake that has peanut butter, caramel, and Oreos, topped off with whip cream. It was delicious!
Great atmosphere, great food, like no restaurant I’ve been to in the Pickering area, Will most definitely be back. Very highly recommended!

Amazing food and great service. I will definitely be going back!
The atmosphere is nice and comfortable and the music is great. Everything is served in a fun and fresh way which is a refreshing change from most restaurants.
I’m allergic to preservatives, hormones and antibiotics that are in meat so eating out is a challenge for me. This place is amazing because you can taste the freshness and I can eat everything on the menu! Very filling and delicious for a great price.
Some people have complained about raw burgers but friends and I have gone numerous times and this has never happened. Must be a very rare occasion and an easy fix to put back on the grill. The servers are always very friendly and check to make sure everything is good a few times, which I really liked!
Overall I highly recommend this place !
Yummy!

No problems here, only good.
There were over 50 choices of burgers, and even our friendly waitress said you can mix and match the items to create the burger you want. Some of the choices were very creative!
I had a poutine burger and loved it!
It was a fun place, I would imagine for any age. We loved the silly décor and classic rock in the background.
Prices were reasonable.
We’re coming back!