U-Haul Moving & Storage at Barnet Hwy

I needed to move a couple large items and pick up some furniture from a Vancouver warehouose. It’s nice that this is an actual U-​Haul store instead of some random convenience store or small office of some sort. They have a large fleet of vans and trucks, and competent staff in my experience. I reserved a cargo van online a few days beforehand and when I got there they were able to check me in quickly and efficiently. I was in and out in under ten minutes. The van was a new with only 11,000 kms on it so I had no issues with the vehicle I got. Again, the transaction went smoothly upon my return. No issues and I was in and out in about five minutes. I’d recommend these guys as they have a large fleet of vehicles and they are U-​Haul pros instead of a convenience store owner looking to make a few extra bucks. I will take off one star because the parking situation there is not great. Cars were crammed everywhere and parked wherever there was space. That part could use some more organization, but overall, positive experience.

Really didn’t appreciate how they wasted my time. If you HAVE to rent from U Haul, try the Christmas Way location. Had a much better experience there.
Rented a van. Asked at time of rental if I could prepay Port Mann toll. They told me I couldn’t, but gave me an email address to email once we had paid Treo for the toll. Paid toll and sent the email the same day, with proof of our payment. 2 months later, I get an email saying my card had been charged, but no reason attached. I emailed again, attached the original email, and let them know that I was going to do a chargeback through my credit card company. They emailed in a week saying they had «just got my first email» and would «look into it». A month later, they hadn’t emailed me or reversed the charges.

I usually rent from U-​Haul because it’s easily the cheapest in town.
One time I rented, the customer service guy took FOREVER processing our rental. We waited in line for 30 minutes then it took another 45 minutes for them to get it done.
The last time, the rental process went smoothly but the truck had been broken into while we were in possession of it.
Called their customer service rep about it, they tried very hard to accommodate us and get us a replacement truck but I ended up talking to 3 different people, all of whom had a different plan of attack for this problem so it was very confusing and poorly handled. In the end, we got a replacement and there was no further damage done.
This last time, I needed to be able to pick up the truck an hour earlier than they opened and I was willing to pay extra for this. I called their main customer service line who said they’d send a message to the manager of the location to call me. Does the manager call? Nope. 3 days pass by and all the available rentals disappear.
What annoys me is that it’s not actually possible to call their direct number. All listed numbers are forwarded to their national call centre so I had to physically go to this location to try to get this done.
Waste my time and in the end, screw me over. This is how to not get repeat business. I’m perfectly fine paying extra to go elsewhere.

I rented a minivan for a couple of hours to move some furniture within 20 km mileage. The staff was pleasant and helpful. The car was very clean and in good condition. Last but definitely not the least was the price: just $ 19,95/day + mileage, which in total was under $ 40. Way to go.

This u-​haul is absolutely a joke, i give them a call to extend the van drop in. When i get there they charge us extra for the extended drop ins without letting us know from the beginning.

We use uhaul all the time and have had good efficient service form this location. Although we don’t use them for moving so we aren’t usually in the high demand times hence no real issues. Convenient location, competent staff.

Never go to this U-​Haul. Our reservation was messed up and the truck broke down TWICE!!!
I reserved a 26 foot truck online using the U-​Haul website along with blankets, two dolly’s and two flat dolly’s several weeks before my move. When I arrived, they told me they don’t have any flat dolly’s and the regular dolly’s are on a first come/​first serve basis and they only had one. So much for my reservation. Then when we got the truck, it was too low on gas to even make it to our house, so the first thing we had to do was put gas in. Next the truck had lots of trouble starting at the gas station. We got it started and got home, loaded the truck, which took a few hours, then when we went to leave, the truck wouldn’t start again. We tried a few times, then it wouldn’t turn over anymore. We called the 1 – 800 number and they sent a towing company to jump start the truck. We got it going and drove to our new house… unloaded the truck, which again took a few hours. Surprisingly, the truck did start when we went to return it. But then about 5 minutes into our journey, the check brakes light came on. We checked and the brakes still worked, so we kept going. Then about 2 minutes later, we started loosing power… the engine was overheating. We pulled over and called the 1 – 800 number again. The call center was apologetic, but said I had to wait for the tow truck again. I explained we had enough, we were done with the truck and all the problems and offered to return the keys and they could deal with their lousy truck. We were told if we weren’t with the truck when the tow truck arrived we would be charged an abandonment fee. They did offer to let us go home and they would call us when the tow truck arrived and we would have to go back to give the driver the keys.
This was the worst moving experience and worst vehicle rental experience I have ever had. After speaking with the manager several times, they finally offered to «discount» the rental by reducing the cost per kilometer and giving me free blanket and dolly rental. Overall it probably knocked off $ 80 from the bill but it still cost me $ 70 for a move that took about 12 hours when it should have taken 8 hours. No matter how much I complained they said that’s the best they could offer.