Four Points by Sheraton Québec Resort

Excellent accueil pour notre conférence privés. La salle était impeccable et le service hors pair.

Stayed here many times on my visits to Quebec. Not the best location however I love SPG and its decently convenient when working on the N shore of QC. Having a golf course on site is also great in Spring Summer and fall. As if you want to de-​stress and decompress after a long day just come to the putting green and putt away your issues from the day!
In the winter the seclusion and distance from other restaurants is a bit challenging. I’ve eaten at Le Dijon downstairs (on site) many times and the food is good it’s just overpriced! If you want closer restaurants try Frere Toc or on Lebourgneuf there are many options (10 min drive away).
The rooms are very clean, modern, cosy and appealing. The beds are very comfortable as well and have nice sheets. The washroom is roomy and provides good space. What I detest however is the Four Points shampoo and soaps. It smells like hospital or prison provided soaps.
Wifi is very slow in peak periods from 8 – 10 pm at night.
There is a wonderful outdoor hot tub that’s huge, cold tub (never seen anyone use) plus cool Swedish Sauna. It’s even open in winter and a great activity to do even when it’s –20c outside. Only downside is it closes early and they are totally controlling of any drinks by the hot tub. One evening an took a Perrier out with me and one of the employees went bananas on me telling me it was forbidden. Okay, I didn’t know drinking a Perrier would upset someone so much!
Watch out***** as traffic into town on the 73 can be very heavy in the morning 7:00 — 8:00 AM and heading up here between 4 – 6 pm N on the 73 at night very busy also. Minor inconveniences for me however.
I will keep staying here as the staff is super friendly and they really make efforts to make sure my stay is enjoyable! Thank you, it’s appreciated!

J’ai utilisé le SPA pour y prendre un très bon massage par Kevin. On a aussi accès au bain tourbillon extérieur, le sauna et la pisine d’eau glacé. Les locaux sont très propre. Il faut apporter son peignoir sinon c’est 10 $ en location.

A very nice hotel. My bed was VERY comfortable and the room was decorated very well. This hotel had the feel more of a $ 200+/night hotel than what the rate was when I stayed. One note… the room coffee is VERY good.
Nicely situated just off the highway north of QC.
The lounge downstairs looked very nice… I only had a couple of post 8 hour drive beers there… but the menu looked very nice.
I’d stay here again without question.

OK, so they have free wifi, but it wasn’t super fast. They have a nice and spacious shower/​tub, but the shower curtain and some of the towels weren’t clean (had stains on them, yuck). Also, we came to our room and saw about 15 dirty dishes from room service. 4 hours later they still weren’t moved. That just looks gross and unappealing, and makes it seem like they don’t clean enough.
Also, when checking out no one was at the desk, and it took 5 minutes before anyone came out. And there is no bell to find or call anyone.
That said, it was an ok price, and the beds were comfy. So it wasnt *bad*, but it wasnt good either.

Spa de la Faune ! J’ai eu la chance de vivre mon premier massage au Spa de la Faune, et j’en suis très heureux. Si c’étais à refaire, je prendrais un 90 minutes tellement c’était agréable. Ma massothérapeute, Guylaine, était très professionnelle et a su me détendre. Au niveau de leurs bains, c’est un peu décevant par contre. C’est agréable d’y aller après un massage, mais né pensez pas passer plusieurs heures là-​bas: il n’y a qu’un sauna finlandais’ un spa chaud et une douche froide (du moins lorsque j’y suis allé). À noter que leurs installations sont très bien entretenues aussi !

I stayed here because the Hilton was booked all week for a convention. The hotel itself is very nice from the outside however once you get into the rooms they are very outdated. Breakfast is very overpriced and the dinner restaurant over priced and staff very lackluster. I have been waiting for ketchup for 10 mins and there is only 2 other people in the restaurant. I’m a diamond member at Hilton and I don’t see myself staying here again.

Brunch! J’etais au brunch familial seulement, mais je n’ai pas dormis la. Le brunch etait tres bon, malgré que petit. Il y en avait pour tous les gouts: bacon, saucisse, jambon, oeufs, omelette, feves au lard, tourtière, poulet en sauce, crepes a la mausse d’erable, gauffres, viennoiseries, fruits. Tres grande salle pouvant accueillir les familles et un service hors pair tout droit sortie de l’ITHQ!
Si vous decider de dormir la, il y a aussi un petit spa scandinave avec services de massage, gym, etc.

I was very disappointed with this hotel. I would not stay there again.
1) My room was not cleaned daily. My garbage was never emptied. I had to call front desk and have someone come up and empty it myself.
2) Room service never answers to place an order. One night, I had to call every 5 minutes for over an hour before someone picked up. There was a voice mail for the restaurant but only in French. I get it, Quebec wants to be sovereign but it’s very disrespectful for an international location.
3) Front desk is oblivious as to properly accommodating a guest. I arranged for a taxi the evening before I left. I needed a taxi for 4am to go to airport. A very small vehicle showed up and was unable to accommodate my party. The front desk called for another vehicle. Had to wait 20 minutes to have the same small car show up. Nearly missed my flight because of their incompetence.
4) Room service is ridiculously overpriced. They take advantage that there’s no restaurants in the vicinity of the hotel. $ 11 for a small bowl of French onion soup and the soup was just meh.
5) There’s a shuttle on the property but it doesn’t accommodate guests. Doesn’t take them to the airport. Doesn’t take them to the ice hotel. Why do you have a bus?
6) Restaurant often shuts down for private parties for hours forcing you to use room service that never answers their phone, reference item #2 above.
I go to Quebec often. Think I’ll skip this hotel next time and opt to stay in Quebec or near one of the ski resorts.

I’m pleased with this hotel! The service was excellent and I was always greeted with a friendly smile. The restaurant served a delicious brunch buffet (really outstanding and worth the price). Actually, the dinner is pretty good too. They offer a fixed price menu and is reasonable considering how expensive everything else is in Quebec. They offer a lot of activities. I saw a fleet of snow mobiles outside that looked like a lot of fun.
I was upgraded to a suite that was very well kept and inviting. The shower was divine after a cold day of being outside.
The cons are that it is a $ 30 cab ride away from the walled part of Quebec and is really in the middle of nowhere. There aren’t many restaurants to go to nearby.

Très moyen dans l’ensemble. Le hall d’entrée est petit et peu impressionnant, le service est froid et désintéressé. Le Spa extérieur est bien, mais le peignoir n’est pas fourni. Le restaurant (petit-​déjeuner dans mon cas) est bien, nous avions un buffet déjeuner et la nourriture était chaude et de bonne qualité. J’aurais bien aimé avoir un Latte ou un Cappuccino, mais on est encore pogné avec de l’eau de vaisselle au Québec il faut croire… La chambre était spacieuse, mais avec un décor très désuet. La télévision né fonctionnait pas bien et la télécommande pas du tout. Pour 215 $/​nuit, c’est pas très intéressant! On remarque assez rapidement que leur priorité n’est pas le service à la clientèle.

The location is not the best if you want to be in the City but it’s a short drive if you have a car. I would not recommend staying here if you don’t have a car though. The staff were fine and we had no service problems. We stayed in a junior suite which was very spacious and included a large bathroom, living room, and bedroom. As it’s a Four Points property, the accommodations were nice but not glamorous, which was fine by us. The wireless is free, which is how it should be everywhere. We arrived in the evening after a long drive and went to the restaurant for dinner, but realized it was way too over the top for our tastes (lots of overpriced gamey meat!) We didn’t have any language issues but I did witness issues another guest was having when we were checking out. The property looks nicer online than it did in person, the grounds right around the hotel are nice but there’s a large construction area and the highway right nearby so the views were lame. Overall, I would recommend this hotel if you don’t want to be right in the center of QC and want a good mid-​priced hotel.