Les Lofts St Joseph

This is such a difficult review for me to write; I really, really wanted this to be a 5 star experience, and it should have been at least a 4, but for us it just wasn’t.
Here’s how it breaks down
5 stars
— Awesome location! The apartments are in the trendy (and quiet) St-​Roch neighborhood, a wonderful little area filled with amazing restaurants, boutique and designer shopping, local markets, pharmacy, and salons, all just a short distance from Old Québec and Old Port. The location could not have been more perfect for us, I fell completely in love with this area.
— Spacious! The apartments are huge with open floor plans and floor-​to-​ceiling windows with a breathtaking view of the sunset over the city every evening. When I walked through the door, I thought I would never want to leave!
— Every amenity you could need. Full kitchen, full-​size washer and dryer, wi-​fi, sound system, pretty much everything you can think of.
— Big, fluffy down comforters. I spent one lazy, rainy morning in front of the huge windows overlooking the city, wrapped in one of the down comforters with a steaming mug of tea (from Camellia Sinensis, a few doors down) and a book (from the train station in Montréal). I could not have been more content or comfortable; if it’s going to rain on your vacation, this is the perfect place to enjoy it.
2 stars
— Security issues. There is a keypad at the entrance of the building (which is great), then there is keyless entry for the apartment door (very convenient), but the code seemed to me to be obvious (not at all secure). That made me feel uncomfortable, but worse was that there was not a security lock/​dead bolt on the inside of the door. I couldn’t get past feeling like someone could just walk in while we were sleeping.
— More mirrors are needed, or at least a table under the mirror in the entry hallway would be appreciated. There is only one bathroom and the only other mirror is one hanging in the entry (none in the bedrooms); if the bath is occupied there is not anywhere to do your makeup or hair.
— It would have been really nice to have been provided an umbrella (in the massive and empty coat closet). Fortunately there is a store across the street where we were able to purchase one.
1 star
— Housekeeping clearly does not use a check list. I was really upset when I discovered all of the towels and some of the bed linens were ALL still crammed in the dryer, all impossibly tangled in a big wad, and all still wet in the center. I rewashed the towels (as well as the sheets from our bed after also discovering there was no bleach in the apartment, only detergent pods). The last thing I want to ever have to think about is the people who used the towels and linens before me (or wondering what other shortcuts housekeeping took). Doing laundry on our first evening was definitely not the high point of our stay.
— Most uncomfortable beds ever. Queen-​size, platform beds definitely are not made for big guys like my husband, and are super uncomfortable for me. It was pokey, creaky, and very low/​close to the ground. Maybe we are just too old to be comfortable in such beds.
We will definitely be returning to Québec, but until Les Lofts St Joseph upgrades to a real mattress set (king size) and adds security locks inside the apartments, sadly, we will be staying elsewhere.