Elgin West Community Centre and Pool

Pool is nice enough. They have a deep pool with a water slide, and a kiddie pool with a sprinkler and a jetted area (like a hot tub, but just warm, not hot).
Unfortunately, the swim lessons aren’t great. Some of the coaches are really good, but we’ve had two out of four now that were quite inattentive throughout the class, only seeming able to pay attention to one child at a time, if any at all. Too much time is spent with their backs to the kids or gazing off into space. When your kid doesn’t know how to swim at all, it isn’t much fun to be worrying about them during these classes. We have not experienced this at the two other public pools were we have had lessons in the past.
For a lot of classes there is a volunteer helper. This seems to help a lot, although I am noticing that as the classes carry on the helper picks up on the behaviour of the coach and also becomes focused only on the child they are specifically working with and ignoring what’s going on with the rest.
At my 3 year old daughter’s last lesson, she started floating away in her life jacket and was panicking and crying. The teacher never did notice, even after this had gone on for a minute and all of the parents on the viewing deck were commenting and worrying, at which point I made my way from the viewing are to rescue her. Now my previously fearless daughter refuses to go back for lessons, and because it happened mid-​session, they won’t let her switch to a better teacher.
It’s too bad. I know this place thinks I’m nuts because i complained with the first teacher, but I was never worried about my child’s safety at any other pool before now.