Home Depot

Its Home Depot… you know what you’re going to get.
When thinking of hitting a Home Depot, this location is not my usual «go to» store. I usually only hit this store if in the area.
On my last visit, I interacted with 0 employees. No-​one greeted me (at the door, on the floor, when leaving) which is unusual for a Home Depot. The size (screws) of what I was looking for wasn’t in stock, so I left knowing that I would pass by another Home Depot, Lowes and Canadian Tire along the way.
Perhaps because of its location, I find this store to be less busy than other locations.

I love the Home Depot at Yorkdale and the Hw7 Markham location. Home Depot is still decent for some purchases when you know what you are getting. However at this location I have encountered an culture of negativity and unhelpfulness. if you need any help at this Elgin Mills Home Depot, enter at your own risk.
The only reason I visited this store because the friendly staff at the other HD advised me that this location has stock for the kitchen wall tiles that I was looking for. I knew exactly what product I needed, so I located it without any help. However, the tiles I needed was all in single sheets at this store. The thought of having to move 80 single sheet mosaic tiles was a little bit discouraging, so I quickly asked the floor associates to help.
At that time, I had two questions. First, I wanted to know if I could speak with the manager to see if I can get some discount on buying volume. (I knew how much they had in stock and I was buying almost all of it.) The answer is «you could try, but I don’t see this being discounted…». Oh well, it never hurt to ask. My next question was to see if I could get some help getting these pieces of tiles. I would very much like some kind of box or boxes because I’m sure they would slide around in my car some would eventually break. The associate told me there were no boxes. 0. No spare boxes in a giant hardware store. He seemed to be disinterested in providing me further solutions. At this point, I decided to approach customer service instead.
At the customer service desk, I repeated my questions again. After explaining the situation and my need for boxes, the ladies at the desk responded, «Why are you asking us?» I’m a customer looking for help. I tried the floor associate and he couldn’t/wouldn’t help me. These ladies may not think it’s their job to help me directly, but they seem to be unhappy that I have the audacity to ask for their help.
Eventually they called the floor associate for me again. This time I was told that they were instructed to never give out boxes to customers. At this point, I was pretty much fed up with these employees. I couldn’t tell if this was an excuse, or a real reason. I was ready to buy $ 500 worth of products but they were literally pushing me away from this sale. No discussions, suggestions, escalations. No solutions.
I understand if one person has a particularly bad evening. It happens to the best of us. In this case all three employees were so quick to dish out «no» answers instead of looking to actually help me. This home depot experience really disappointed me. I eventually did not make my purchase here.

I kind of know what I am looking for when I was shopping at Home Depot on a Sunday Afternoon.
My toilet tank was making funny noises… and I know I need some part to fix the problem.
Wandering around Home Depot, I was looking for that part… but which part?
Then a staff just walked over to me and offered to help me without me asking! He then showed me what I need and suggested the best brand out of the few ones they carries.
I walked to the cash area wanting to use the self serve machine to cash out then a cashier just jumped in front of me and took my purchase and cashed me out in 3 minute?!
The service here is just too good to believe?!!

I had a good experience with my visit today. I was looking for laminate floors and the sales person Kas was so helpful! He was so friendly and really took the time to explain to me what I need to do it myself. Great service!

Not great customer service! Had a question about lighting and had to wait for 20 minutes while someone was paged to help me! Not impressed. The cashier was creepy… moronic grin on her face for no reason.