Tasco Richmond Hill

My wife and I have purchased appliances at Taco for years and the experience has generally been satisfactory, particularly when equipping kitchens and bathrooms in connection with four major renovations. In the most recent instance, I called the salesperson with whom we have worked a number of times indicating that we wanted to purchase a washer and dryer. I gave up and went to Caplan’s after he made one attempt to return five voice messages and one e-​mail message. The bottom line appears to be that Tasco is not interested in anything other than orders for multiple appliances. My experience at Caplan’s was excellent and, of course, I would not shop at Tasco again.

We filled out a form online to receive a quote for a specific washer. It said they would respond in 24 hours. None was received and its been over 72 hours.
We visited the store in person to get a quote after not hearing back. Quote was pretty good but when we asked about cancellation policy, refund policy or what happens if it is never received because they couldn’t tell us when it would be available for delivery (it was not in stock), the sale staff skirted the discussion. We had a bad feeling about this place because they are not upfront like other competing stores about policy because being without a washer for more then a month appears to be possible with them.
We will be buying from another retailer that sells this particular brand.
They do have many good and diverse products but I suspect customer service is lacking and getting a refund would be impossible if something went wrong.

We paid a $ 200 deposit for a Jenn-​air cooktop and asked for a quote for installation. Silence. After 8 calls an installer turns up and charges $ 100. Silence. Visit Tasco. The rep, Victor, looking aggravated, tells us the installer called us 4 times and we never returned his call. Then he says the installer never submitted any paperwork. He apologized and said he would call later that evening with the quote for installation. Two days later, no call. It has been four weeks now. No quote. No cooktop. If you buy anything from these people be very careful and make sure you can get your deposit back if they screw up.