Turtle Jack’s Muskoka Grill

Amazing experience here tonight. The food was fantastic and the service was the best I have ever gotten anywhere. Not only was our waitress (Allah) attentive and kind but also gave honest and spot on recommendations. She went above and beyond to make sure we were happy with everything and make the evening a great experience. Everything arrived to our table quickly and was cooked to perfection. Would 100% recommend eating here!

Im a Unilocaler so i’m gonna Unilocal my heart out on this restaurant. Its a decent place if you know what to get. The atmosphere and service is generally very good, the food is decent depending on what you get. I’d say its maybe slightly over priced for the quality of food you are getting. However it’s a good place to watch a game and have a beer and some decent food. (The ribs are decent and the buffalo chicken wrap is pretty good)

Me and the family went for dinner on a Saturday night. The service was typical for this kind of eatery. We all had hamburgers which were good but if you want your burger well done make sure to ask for it that way, as my wife’s came medium well. All in all not a bad place for the buck.

The service here is terrible. The waitress are not attentive at all, or maybe because the lighting of this restaurant is so dark they can’t see the patrons requiring service. The food takes forever to arrive. Our apps took 30 minutes to arrive during a Wednesday night when it wasn’t even busy at the restaurant. I notice this is a problem with this entire franchise… the service is always terrible at all the turtle jack’s I’ve been to.
They have a nice patio at this location, but the service here really ruins it.

Went here on the 21^st of August, got the Cajun chicken penne pasta. I ended up getting sick later on in the evening. Would not go back again.

Cool patio, service was good. Ordered the full caesar salad no bacon and the portion was so small I thought I must be a half salad. I asked the waitress if it was a mistake and she told me no that is the size. She was nice enough to get me another side salad so that it almost passed for a meal. For 10 $ I’d go to longos for a much better salad.

Service was actually really friendly, but slow. Food is good but very small portions for what you pay for.

The worst service I have experienced! My rating is actually zero for this restaurant. Came to watch a game and found a nice booth. The table was not cleaned yet so we were standing and waiting. There were around six or so staff in the bar but no one was coming by to ask to help!
We had to wave someone down to clean the table — she picked up the dishes and then disappeared without wiping it. We reminded bar staff we were still waiting– then she returned to wipe it. Took over10 minutes to be seated at a clean table! Took another 10 minutes for waitress to come back to take our order. Service matters and acknowledging your customers in a timely manner is a must! Terrible experience.

Beautiful restaurant but average food at above average prices. Waitstaff is average, and mostly really young teens who prefer talking among each other than interacting with customers.

Under the new management, the place has undergone a bit of an update. It’s become a little bit more open and with large-​screen TVs all around.
We were with a group of about 20 for a holiday party. The staff too very good care of us. Ben, one of the new owner came to greet us a few times and to make sure we were having a good time (which we did).
The fireplace was blazing hot, the Leafs game was on and I could see from different angles on 3 different TVs. The food was good too. I had the fish tacos (okay) and my mrs had the blackened chicken salad with goat cheese (very good). One of the new things there is the coffee they serve, which is another nice upgrade they have made.
One of the guy’s in out party order got mixed up so Ben the owner came over and us a free desert, which a super reach and almost gooey brownie smothered in caramel and topped with ice cream and whipped cream.

Honestly this place is bad. The new owners are dishonest and sneaky. I miss the previous management. I heard every morning they use to make breakfast for all the staff. The previous management use to buy nuts for the bar. You know, those little things that change it from a business to a home. The new owners are a bunch from high school that play favorites with staff and customers. It is an absolute disgrace to the turtle jacks brand and message. The food is a step above its competitors but the service at this location is not worth the strain on wallet. Rude bartenders, unaccountable management. Of i could give this a place a zero i would…

I like the ambience of this place, warm and inviting and kid friendly. They used to offer a free treat for kids but that happens inconsistently. We go once a month and enjoy good quality food. Wings are amazing, with tasty blue cheese sauce with real bits of blue cheese. Bison burger has a delicious meaty taste. Wished they’d have beef ribs and a few new things on the menu for those who come often. I had a dessert caramel brownie and it was too sugary.

Turtle Jacks casual dining. Nothing to go wow! About. Service was good, our waitress was friendly and fast. We ordered French onion soup. In my opinion, I’ve had better, was too salty and not enough cheese. My husband and I shared a stir fry, again too much sauce, mostly noodles and very little protein and vegetables. I shouldn’t complain I had a night off from cooking.

While on a sick day, we thought we would stop off and get a small lunch here. My wife ordered the buffalo chicken wrap with loaded fries and I ordered the beer and cheddar soup, both were really good. service was great. a little on the expensive side, but overall very enjoyable.

The food was good and service was good too. The menu was a little choice but it was ok with us.

The food was good, small portions but it was tasty… Drink wise ok selection but not properly made… The service was not good. I tipped the server 10% and that’s because I felt bitchy doing anything else. I would’ve left nothing but I felt bad, I work as a server and I know that we need the tips. Anyways. When we got there my friend asked for a table for 6 and she said anywhere you like. All the tables only had for 4 people so we had to put tables together so we could all fit… We asked for menus and we only got one for 4 people. We then had to get up and approach her at the bar to ask for more and only got a second one… Before even sitting she asked to take a drink order. I have never been there before so I didn’t know what to order. She didn’t seem to care until we asked for more time… One thing that really bugged us is that there was a bottle and a cloth used to clean tables on our table and she didn’t bother to take it off until my friend asked to please remove it… She didn’t apologize she just said okay sure no problem. Like if it was something we had done… We wanted to leave 5 minutes after we arrived but decided to stay since it was late and it was the only food place available at the time… I don’t know if I’ll ever come back on a slow or busy night. Since our server wasn’t able to take care of us only having 10 ppl in the restaurant…

So I’m pretty ambivalent about this place.
I’ve been here twice this past month and got my entire meal paid for on both times because the restaurant messed up. Therefore, I’m not complaining about getting free food but c’mon people, get on top of things!
A couple weeks ago our entire family went there for dinner, everybody got what they ordered except for me and my uncle who received our veggie burgers completely burnt. We sent them back and didn’t get them until the rest of our party finished eating. They said it would take about 7 minutes to cook but in reality, got them after about 20 minutes. When we complained, the manager was very nice and apologetic and said we wouldn’t have to pay for what we ordered. So that was nice.
Because they did that, we gave them another chance. My sister and I called in to order for pickup tonight. We ordered the veggie burger once more and a Thai salad. Lady said it would take 15 minutes. We got there after 20 minutes and had to wait another 30 minutes before we got our food for pickup. Why this happened is beyond me… but it was very annoying. They paid for our entire meal once more.
So like I said, they did deal with the situation in an effective way, but still… Having that happen twice in one month kind of makes you wonder about the way this place is run.

The place recently went under new management and I must say the new manager is amazing.
We came when power outages struck across the GTA and families all came out for dinner. They were down three servers that day so service was not the fastest. My friends ordered their cocktails but I had to take 5 more minutes to decide. When I did, my drink came shortly after but my friends’ had yet to come. We didn’t think much of it/​forgot about it but the waitress was super apologetic about it and made sure our drinks got delivered in time. The manager himself came out with 4 shots for each of us and apologized! He told us our drinks would be free and one dessert would be on the house!
As a bonus, when we ordered our dessert (the holy Skor Toffee Brownie) it came with two pieces of brownies instead of one since they knew we were all sharing it! Amazing! I ended up only having to pay for my Turkey Avacado Club (which was delicious and a sizable portion!)
Will definitely come back.

I came here on a Tuesday night with a few friends (group of 10 or so). I was really disappointed with the service because our waitress rarely came to check on us. I think she only came by twice to see if wanted to have drinks/​order during the whole hour. I was thoroughly disappointed.
The food wasn’t bad — I had the classic burger. It was pretty good. The soup isn’t bad either (cream of broccoli). However, my friends who had ordered wings said that they were good but overpriced. Sides were also over-​priced and VERY small.
Not only this, one of my friends (who always seems to get the bad luck) had her order missed.
We weren’t impressed.

Love the quality of service, food and atmosphere overall. Some useful items to choose from the menu for example are the Classic Buffalo chicken fingers with Jerk sauce which goes well with a pint of Heineken.
Been to this location 4 times now and definitely worth getting the TLC Loyalty card if you’re a regular visitor.