Enterprise Rent-A-Car

Yes, this shop overcharged me about $ 35 too without telling me anything. (I think those are some hidden fee inside) The bill they gave me is about $ 80 something, but they charged me about $ 120, when I received my statement. I used the car 2 days (this is the smallest, worst and cheapest car they had in the shop with a lot of dent and scratch). But I drove it only to work (in the garage too) then back to Home garage, the 2^nd day I returned it earlier about 6 hours (there is no bonus back, even you returned it earlier). So, next time I will use another company. They are not honest.

The YVR airport location of Enterprise car rentals. As with any Enterprise location, service is excellent, cars are like new, prices are competitive, and there’s none of the sleaziness that’s rampant at other car rental outfits. If you’re going to rent a car, I can’t see any good reason not to rent from Enterprise.
This is an offsite location with a shuttle back and forth between here and the airport. Also, because it’s an airport location, there’s an airport service fee (%17) on to of what you’d pay at other locations.

Shuttle failed to pick up near closing (on ⁹⁄₂). Prior to booking I was assured that the shuttle would run until 9:30pm (and the office would be open until 10pm); my flight arrived at 9:00pm. I was at the pick location at 9:20 when another waiting client had just confirmed by phone that a van was on the way. The van never showed. No answer by phone after 9:30pm. At 9:50pm, I (and the other client) was forced to find another vendor — with some difficulty at this late hour.

During a routine ICBC rental I got overcharged $ 297.20 with zero communication from Enterprise and no authorization from me. The charges just showed up on my credit card the next month. According to ICBC adjustor Milly Chan when your allotted rental period is used up, Enterprise is responsible to call you and advise and at the end of your rental you should be advised if additional charges will be levied against your card. At least that way you can do something about the additional rental days (return the car, etc)
Fail on both counts. After repeated calls to the branch and messages left for Ivan (the manager) I finally get to chat with him. Now it’s past the 30 day window to dispute credit card charges (conveniently) and he mentions this as an aside …
Instead of trying to make things right, I’m told that «you signed the paperwork»…
Yes Ivan, I did sign the paperwork and looked after your rental car and accepted responsibility for it — but part of YOUR store’s responsibility is to advise of overcharges and end-​of-​rental coverage. Part of customer service is to make things right. Not point to the contract as an excuse.
*** also Ivan: hanging up on your customer that just brought in + $ 1000 worth of business *** priceless !
Vivian from the Automall Store was great as were the rest of the staff. I took the vehicle from the Automall location and returned it at the Bridgeport road store where Ivan is the manager. I’ve yet to see an invoice for the overcharges by the way!
My advice:
Be very careful with ICBC rentals and rental periods. Before taking out a rental, find out your last day of coverage and make sure you communicate with your shop /​enterprise /​icbc about payment. Because this is a convoluted process, it’s easy for Enterprise to pass-​the-​buck until you get stuck with the charges. Hopefully I’m an isolated incident and your mileage will vary!
Overall:
Not a good experience — As much as Vivian ultimately tried to help, the whole Enterprise experience has left me with a very poor taste in my mouth and a hole in my wallet

My good buddy Scott and I called this location for our road trip to Seattle to see Faith No More later in the week, however, we cancelled our reservation at this location as it was cheaper to get the car rented from the Granville Street location. Either way the customer service was good. So why 3…’cause we feel that the prices should’ve been all around universal. Will review the Grandville street location when we return back later in the month when everything has been sorted etc.

Kevin Chou, I believe he is one of the manager over here, stayed late, just to help me retrieve items I have left in the rental car. Thanks Kevin! Much appreciated.

This is a relocation of the old Airport enterprise. They have excellent shuttle service with friendly drivers and the staff will get you out the door as fast as they can.
Well done! I’ll be back.

The service at this location is outstanding. The staff is very friendly and goes out of the way to help its customers. The manager at the location, Kenny, is really wonderful. Knows his customers, never loses his cool and is always does his best for his customers. Never been disappointed with this location and the service I get here.

My mechanics shop is directly across the parking lot from here. and next door to my mechanics is Otto Autobody. So when my friend needed to get her car repaired after a car slid into her parked car, I suggested to come here. Get the car repaired and while she waits, rent a car. ICBC provided the rental so it was very convenient.
We walk from Otto over to Enterprise and she was met with great service. They took car of us quickly and efficiently and she was in and out in less than 10 minutes. She got a NIssan Sentra to drive for the 4 days and not a complaint about the car.
Location is a bit hard to find since it’s not on a main street or commercial ribbon, but if you have the address, it’s easy to get to.