First Express Travel Centre

In all of my trip adventures with a tour company I have never been so disappointed. On July 11,2015, my pal J and I went on a 9 day Las Vegas, San Francisco, Disneyland bus tour with First Express Travel. The trip itself was great, since J and I went off on our own. The problem was the tour guide Daniel Yeung. He was extremely rude and arrogant, especially to the 7 senior female passengers. On one occasion one of the senior female passengers politely raised her hand to ask permission if she can use the bus washroom. Suddenly out of the blue the bus driver Dick Chan intercepted and shouted «Don’t use it, its broken water will overflow»!!. Daniel then said «I’ll give you a plastic bag to pee on, don’t forget to throw it away on our next stop». If the washroom was indeed broken then why Daniel uses it himself on a few occasions. He had the nerve to lie and think we didn’t notice. As a guide, Daniel lacked the knowledge of famous locations that was visited. Not only he pronounced most of the main attractions incorrectly, ie: Alcatraz the famous prison in San Francisco he pronounced it ‘Al Ka Trays”. The cartoon characters The Minions, he pronounced «Minor». Among other mistakes, and his rude ways too long to long to write. Daniel often sleeps long hours while the bus was in motion, enabling us to ask him questions. When he’s awake, he often watches Korean/​Chinese dramas on his cell phone, with his earbud on. On our first washroom stop in a duty free store, Daniel directed us to use just go ahead and use their washroom, As we were heading there all 45 passengers were abruptly stopped by a security guard telling us we aren’t allow to use their washroom unless we all purchase items in their store. Daniel was no where to be seen while all this was going on. 20 mins. later he showed up. As a so called «30 year experienced tour guide», Daniel lacks the respect and common sense towards other establishments. Basically, Daniel’s job description is to hang out hotel room cards, and sleep in the bus while on duty. There’s too many «should nots» to write about. Had Daniel gave more respect to himself and his job, the trip would’ve been decent. We did contact the manager Ken, to voice our complaints. His response are even more memorable to say the least. Instead of an apology he said «Go ahead and write about us on any social media, I don’t care, so what»?. Save your money, don’t join any type of tour with this company!

I joined the 5-​Day Vancouver, Canadian Rockies Tour from Vancouver with FIRST EXPRESS TRAVEL, and I was very disapointed. I had to undergo one humiliation after another because I was the only NON chinese speaker on the bus. I told the chinese tour guy many times, DANIEL, to speak English as well, when he told stories, but he ignored me. After the second day of the tour, I reminded him again and asked him to translate his stories in English too. He did, but he translated his stories only 40%. He has no manner and his explanations in English were hard to understand. I don’t recommend everyone to join a tour with this company if you don’t speak mandarin or cantonese. I WILL NOT JOIN ANY TOUR WITH THE COMPANY AGAIN; THE COMPANY SUCKED!
P. S. It was right that nobody could use the bathroom on the bus during the trip until the last day, on our way to china town. We were allowed to use it because the traffic was very bad, and daniel, the tour guy, wanted to use it badly. His reason to us was it was ok to use it because of the last day. He was totally a jerk!

Absolutely no organization and inconsiderate of their customers.
This past week, my parents went through this company to tour Vancouver.
They weren’t allowed to go to the bathroom for 4.5 hours at a time. Really? No rest stop for that long?
On one of the days of their trip, their tour bus busted a tire. Because the bus driver needed special equipment to replace the tire, he had to drive dangerously through winding roads near cliffs for at least an hour. My parents are regular parents, around 60. They can’t tolerate these kinds of things.
On the last day, they were told to wait at the hotel entrance for the company’s bus to take them to the airport. However, they didn’t realize until last minute that they were supposed to take the hotel shuttle to the airport.
My parents were hardly notified about the trip’s schedule so they never knew what was going on. My parents still work and they are the type of people who go through their days with schedules. My father is a health professional and my mother handles so much business that she charts things for each month.
If you are a representative of the company, please contact me. I will gladly tell you their experience and how much they suffered.