Petcetera

Wretched customer service and ethics. Putting opened products on final sale and blaming the customer for not opening the packaging first. What? This is part of a large retail chain and I have the manager telling me it’s my fault and he does not stand behind the products sold in his store. No exchange, no return. No attempt at softening the blow or compromise. These are ear-​cleaning pads for dogs so we can’t be sure if they have been tampered with and will most likely not use them to be on the safe side.

I come here for some stuff for the dog, however, the customer service is terrible and the animals look as though they want to kill themselves. I once tried taking my degus on the weekend to the vet and they were just horrible, cold and came off as uncaring.

This used to be a PJs Pets, which was OK (you can read their reviews on Unilocal here too). I think their staff transferred over to Petcetera when it was taken over, so it’s the same people for the most part.
Service — OK for the most part. Can’t complain. Sometimes you have to wait for someone to come up to the cash register and sometimes you’ll have to wait for a certain «expert» on pet products as not all workers have pet knowledge, but no bad experiences so far. Not too friendly, not too rude.
Prices — RIDICULOUS. I’m here to just warn everyone that their prices for things (depending on what it is) can be way overpriced. For example a classic Kong toy is $ 17 here, where it is $ 11 at Tisol or $ 7 at Superstore. Therefore, before you buy, I strongly suggest that you look elsewhere first. They have a lot of sales and promotions (get a $ 25 GC when you purchase $ 50), but with the high prices, it sometimes isn’t worth it. Also, these type of promotions happen quite frequently, so don’t feel pressured if you find out it’s the last day — the promotion will happen again in a month or so.
Quality — i find their product quality to be sub-​par. Bought a leash, broke within 2 months. Bought a raincoat, the velcro started to peel off. As for their food — overall, I sometimes don’t trust that the products they bring in are the best for pets. They just don’t have that rapport.
If you can, I’d suggest going to Tisol, PetSmart or Bosleys — which is pretty much anywhere else.