The UPS Store

Why aren’t we allowed to rate 0 or negative on Unilocal???
The worst service ever, if they dare to call that service! I came here to pick up a small parcel, and the manager himself made me wait AN HOUR!
I walked into the store, there were a few people filling out some forms on the table in the middle of the store, so there were no one in line, and the person behind the counter (his name tag says Store Manager: SUN) was standing there DOING NOTHING! I walked up to the counter and said hi, but the manager walked to the corner right away. I was surprised but hadn’t realized his rudeness yet. Then after five minutes of doing random stuff, he went to another corner of the store and started packing things.
I was confused and told him I was there to pick up a parcel, and he said «wait» without even looking at me. It took him about half an hour to put things into boxes. Finally he finished putting those things away; I thought he could take care of my business now. However, he asked the other guys to proceed to the counter, even including one lady who came into the store after me.
Another half an hour passed before he helped me with the delivery.
I can’t believe a store manager would treat a customer like this, maybe because I was there for pickup so he wouldn’t be able to make much out of my business? He made me wait there for no reason for A WHOLE HOUR, and during the whole time my small parcel was right beside him on the counter!
No smile, no greeting, no explanation, and of course no apology! The only two words he said during the whole hour were «Wait» and «ID». If you really want to see how rude a person can be, go to this store. Again, his name is «SUN», not sure if his first or last name.

Maybe I’m just lucky, but their customer service was terrific. Missed not once but twice, on consecutive days when I wasn’t home, as I prefer this over my Gastown PO box but I digress.
when I called, they actually gave me a choice to pick this up, within a week. Lady said the driver had left for the morning, so expected to be there later in afternoon.

Not only is UPS the worst of all couriers (I don’t know anyone that hasn’t had UPS claim they attempted delivery when they did not), but this UPS store location is awful as well. Unfortunately despite this store not being the closest to me, all of my «undeliverable» packages end up here. As others has mentioned, they are very disorganized and slow. It takes at least 15 minutes for them to find a package after providing them with the tracking number for pickup. At my local Canada Post location it takes under 30 seconds. This location also likes to close on a whim, with no mention of it on their website. The only way to find out is to show up at the door and read the piece of paper posted on the Window. Multiple times I’ve showed up when their website says they are open to find them closed.
Most recently, I had a Christmas gift ordered for someone last-​minute (I had to order a second item, because something unexpectedly happened with the first) and it was set to arrive on Christmas Eve. Great, that would’ve worked out perfectly! The buzz code for my condo was on the package and so my girlfriend and I stayed home to wait for its arrival. At about 2:10PM I checked the tracking information and it says they had attempted delivery at 8:00AM and that it had then be transferred to this UPS store and was awaiting my pickup. I checked the store hours for the day and it said they closed at 3:00PM due to it being Christmas Eve. Well they never attempted delivery, but at least I would still be able to pick it up so I rushed over and arrived at 2:20, before their closing time only to find different hours posted on their door and they had closed at 2:00PM instead. There goes my chance of having this gift available for Christmas day, but I am seeing the recipient again on Sunday January 28, and so if I pick up on Saturday January 27, they’ll be open. So today (Saturday) I went there again to find that they are once again closed, despite their website claiming the contrary. Even the banks are open, but not this UPS store.
Unfortunately if you’re like me you have no choice but to pick up packages at this UPS store, but if you ever have a choice, stay away from this location and courier.

Very friendly and helpful. Shipping to HK turned out to be CHEAPER and FASTER than FedEx. There was some guy on the phone blaming them for not delivering his parcel. And the parcel simply did not arrive at this location yet. I can not imagine how tolerant the guys at the store have to be to deal with that kind if complains. 5 stars for the service and 5 stars for the patience.

This store is disorganized, there are packages everywhere. In addition, the store owner Sun Wan is extremely unprofessional, lazy and unhelpful.
After numerous UPS’s delay, my iPhone 6’s package arrived today at 5:30PM and was delivered to this particular store, tracking number already said it has been delivered to the store. When I arrived there, the store owner refused to give me the package because he was too lazy to find it.
He only replied to me with one word «Tomorrow» with a salty look on his face after check the tracking number on his computer.
Basically his reason for not giving me my package is that there are so many packages that he doesn’t want to find it today. Just WOW, never ever go to this garbage UPS store again, it’s a nightmare experience, for your interest, the UPS store number is #114, never go there, ask your shipper to not deliver your package to the location, ask UPS driver do not leave your package at that place.
I would rate 0 star if Unilocal had the option. Disgusted.

This is not the first UPS store that I was forced to deal with (Thx Shaw and Apple). Not only does it look disorganized, staff there are so unfriendly (not a crack of smile), not helpful. I would not use them if I have a choice.

This store was super disorganized there were boxes and paper everywhere. It was hard to tell which counter was in use and which was closed.
There was a three person line up and the entire process took me 45 minutes when I already had an account number and waybill. That was absolutely ridiculous. There was only one gentleman working and he was not the most pleasant. He tried to tell me I filled out the account number wrong but I did it correctly. I had him look at it and he realized he was wrong. He didn’t even apologize and just processed my package and gave me my copy. Incredibly rude. Had I known I would’ve gone to another location. I would not return unless I had to next time.