Worst costumer service I have ever experience, we’ve been Arz loyal costumers for 15 years. Yesterday we wanted to return 2 bags of rice that were not open or tampered with, we brought them back and asked for a refund the young gangster guy that was at the cash decided to accused my father of trying to scam them, when we bought the rice it was $ 14.99 and a week later when we wanted to return it the rice was on sale and the difference between the two prices was literally $ 4. When we asked them to pull the records from the week before to see that we bought them at that price– they said sorry we don’t have the ability to pull the records. What pissed me off the most that my parents for 15 years spend monthly at least $ 800 at that store and they drive from Vaughan to shop there, and then get treated like scammers over $ 4 I just don’t understand. I shared this story with my family all my friend my work friends and on social media. We are NEVER shopping there again!
S R.
Rating des Ortes: 3 Toronto, Canada
Nice little Lebanese bakery & café. Service is friendly and can’t complain about the value. The treats are yummy. Great alternative to the usual spots in Scarborough.
Lulu Y.
Rating des Ortes: 5 Belmont, MA
I dont understand the low rating for this place! the stuff they have is awesome! everything is fresh and all the sweets are home made or made in store, and comes out warm! Everything from olives to bread, to baklava was amazing! people were really nice and knew what they were talking about when it came to the products they sold. If I lived in Toronto I would go there every single day!
Cemal Ö.
Rating des Ortes: 5 Toronto, Canada
They have good stuff in here. Anything I want and I can’t find anywhere else, I always come in here to get it. Best middle eastern cousin!
Lyla H.
Rating des Ortes: 5 Brampton, Canada
Their selection of baklawas is outstanding. These delicious bites are made with a soy-based vegetable ghee rather than butter so it’s good for people who can’t handle a lot of dairy. They were sweet, crispy, nutty, and just plain addictive.
Lorraine B.
Rating des Ortes: 2 Toronto, Canada
My biggest problem with this store was accessibility. The front of the building is not far from a sidewalk. However the entrance is at the back corner of the building. To get to the entrance, I had to push my baby’s stroller up a bit of a slope, and then behind cars parked in angle parking. I was worried that if one of the cars backed out, that my baby and I would be hit by a car. It looks as though at one point in time there was an entrance that was near the sidewalk but throughout the years I guess they did renovations and moved it. I had a falafel in the little café section and it was good. However there are lots of other falafel/shawarma places in the area so I will probably go to one of those next time.
Deb P.
Rating des Ortes: 4 Toronto, Canada
From the moment I entered, I was in food heaven. Ka’ak bread(simit), fresh … lachmajoun … fresh … good variety of feta cheeses … spotless meat counter … they even have sachleb for sale — nice, milky, fragrant goodness on a cold day … Good quality olive oil from Lebanon. If you want a wide variety of food and Middle Eastern treats, this is the place to go!
Alaa E.
Rating des Ortes: 3 Toronto, Canada
We need places like this all around GTA. I bought frozen Bazila, I surprised its going to be expired the next day, i didn’t understand why they didn’t track their expired food, the price is not that cheap to say its small cheap place and its ok, we expecting the quality we never expecting next day expiration when we pay regular price for any item.
Ella P.
Rating des Ortes: 1 Richmond Hill, Canada
Parking is a nightmare. Produce is priced very expensive. Verdict = if you’re not shopping for any middle eastern goods, you should avoid this place. If so, you’d probably find the same middle eastern goods you’re looking for, for much cheaper at Adonis(Warden & Eglinton).
Mel P.
Rating des Ortes: 4 Toronto, Canada
Went in 2X in a month for sweets. It was a little busy considering it was a weekday. Hardly anyone behind the counters, not sure why. During my first visit I had saw a lot of staff who were very attentive. Bought ma’mool and baklava including side dishes but was a little disappointed on the hot food;over salted. For some reasons one of the ma’mool that I ate had too much rosewater tasting as well but I still really liked it. I love the store considering it’s clean and have so much variety of different foods.
Joe D.
Rating des Ortes: 5 Toronto, Canada
One word review: Fresh! As in everything is fresh and made to order. You will not find a better place in the area for all your middle eastern and meditterrean food needs.
Stephanie S.
Rating des Ortes: 3 Mississauga, Canada
My second visit to Arz was significantly less bustlin’ than the first. There was actually a spot in their somewhat sketchy lot, this time I visited on a weekday, during the day. AND workers definitely outweighed the actual shoppers. Maybe only a handful of patrons inside. I skipped the produce and headed straight to the impressive displays of baklava, cakes, and cookies. I suspect that at least the cakes are brought in as the place is lacking a distinct smell of baking! (A friend that I was with bought some baklava, but I waited for Pastisserie Royale… which is down the street. Shh…) I went to the café, at the back of the store, with the intentions of eating a Kanafeh sandwich(??) — had it during my first visit, it was delicious! — but then changed my mind ’cause the café seemed eerily quiet and no one asked if I needed anything. Missed customer service op! Ended up buying, then splitting a bag of what I think were olive oil soaps. Looked fairly rustic, no label, so I really don’t know what they’re made of. Oh well, it was only $ 8 for 6 square bars of soap, so no big loss. Overall, maybe it as just the timing, but I think they may have changed owners ’cause it was awfully quiet.
Sami E.
Rating des Ortes: 4 Scarborough, Toronto, Canada
Arz Fine Foods is your go to place for all things Middle Eastern. This pace is part grocery store, bakery, deli and café. Being of Middle Eastern descent I am no stranger to this place and have been coming here ever since I can remember. The grocery section is pretty small focusing mostly on Middle Eastern ingredients. If you are attempting to cook a Middle Eastern dish and need a particular ingredient they will have it for sure. These guys also make some of the best pita bread around; it is so fresh and reasonably priced. In addition to groceries they also have a large deli counter where one can get cured meats, cheeses as well as some prepared Lebanese foods(i.e salads, dips etc) to take home. I love their deli section as I can get some of the Lebanese cheeses I grew up eating(mostly white salty cheeses). The real kicker of this place is the sweets section, in addition to cakes, pastries and western cookies they also have a HUGE selection of baklava and other Middle Eastern desserts. It is very difficult to walk by these desserts and not buy any. They truly do make some of the best baklava in the city, just be careful those things may look bite sized but they pack a ton of sugar and butter. In addition to all this greatness they also have a small hot table in the back of the store if one feels like having lunch, they even have a small patio to sit and enjoy your lunch or Arabic coffee. The store itself is a good size but the amount of things it contains does give it a cramped feel. The isles are narrow, there are many interesting smells, and most of the staff communicates in Arabic which gives this place an old world charm. The service however could be better as when this place is busy the staff tend to run around like chickens with their heads cut off. Once I made an order for some special bread and when I went to pick it up they had given it to someone else, if you are placing a special order ahead of time make sure you speak to a manager to ensure that it gets done. Overall though this is one of my favourite grocery stores to frequent.
Nick B.
Rating des Ortes: 4 Oshawa, Canada
Arz is simply amazing. Don’t be deceived by the«bakery» — it’s actually a full supermarket. With a great lunch counter(though no Arabic coffee) and a massive selection of cookies, cakes, and other treats as well. It’s simply a joy to visit to find Middle Eastern items you might not easily find elsewhere.
Goose C.
Rating des Ortes: 3 Toronto, Canada
The baklava here is alright. A bit pricey for my taste, but acceptable. They have a decent range here. Price depends on which specific sort. The line up for fresh baklava can get fairly busy for holidays, such as Eid. I haven’t really tried their other sweets at their bakery other than the baklava. The ones I did try are not really memorable. The rice pudding is standard fare. Personally, I would stick with the baklava as that appears to be freshest and has the greatest turnover rates. The cakes and cookies in the corner of the store appear a bit dry and untouched. The place is split into two functions: part grocery, part bakery. Everyone pays through the cashiers at the front near the entrance. They do also have a little café. I come here mostly because the location is relatively nearby my house.
Elaine K.
Rating des Ortes: 4 Markham, Canada
This is a super super neat place! I came in looking for some ingredients for an Iranian dish I’d like to make and was quite impressed with the store. Half of it is groceries and the other half is a bakery and takeout area. They have a ton of baked goods, and also a huge selection of items like olives and nuts and seeds behind glass, which is way more hygienic than the giant open bins of the stuff you usually see. I was able to get the ingredients I was looking for(dried limes and sumac powder) pretty easily and they came to about $ 5 for both. I’m sure I’ll be back the next time I need ingredients for a recipe or want 18 kinds of baklava and olives. My only annoyance is that you can only get into the parking lot from Lawrence and it’s that kind of slanted parking which makes it annoying to back out of your spot.
Mel C.
Rating des Ortes: 4 Scarborough, Canada
This is my favourite place to buy tiramisu cake. They have a wide selection of baklava which I only bought once since they’re so expensive. I’ve also tried some of their other cakes(such as their opera cake) but I always go back to their tiramisu cake. Although it’s called Arz Bakery, it’s really more of a grocery store. I’ve purchases pistachios here and they’re also very good. They also have a small café in the corner of the store but I’ve never purchased coffee here so I don’t know how good it is.
Yvonne T.
Rating des Ortes: 3 Toronto, Canada
***Warning*** If you have diabetic friends, be sure to AVOID this place. Arz is a supermarket with a huge sugar mountain of baklava and other sweets waiting to tempt you. They have a selection of strange fruits that I have never seen before, but that wasn’t the reason I was here today. As Wayne C. mentioned, the display of baklavas is visually appealing and formed into cake tiers. I ended up walking away with a box of 6 that I chose myself. For those who are indifferent, they have pre-packaged ones but they came in trays of 20 and 40s and I just couldn’t fathom the aftermath if I had bought a tray of these. Just one«little» cube of baklava packs in «big» flavour. If you’re having these with coffee, skip the sugar because otherwise you’ll fall into a sugar comatose! Parking can be a bit of a problem as their parking lot is a one-way street and spaces are limited.
Jennifer K.
Rating des Ortes: 3 Markham, Canada
Everything looks exotic to me at Arz Bakery Ltd. Don’t be fool by the name«Bakery», it is really a Supermarket that sells everything! So if you want to cook up a Lebanese-Middle Eastern meals. this is the to go to place to get all your supplies! Arz Bakery Ltd as a Bakery really shine with proud display of honey infused goods and desserts… just looking at them give me Sugar High! There is also a coffee bar set up with Hor’devours at the back of the store. A lot of older looking gentlemen hanging out there drinking arabic coffee! Parking is an issue here in the small, tight parking lot!
WaYnE c.
Rating des Ortes: 3 Maple, Canada
I now understand why my Friend Sugar Overlord(Aka Sugar Overload… Aka Diabetes Waiting to Happen) gave this place 4 ***Stars***. The back end of this Grocery/Bakery store has an aesthetically pleasing selection of Cookies, Cakes and BAKLAVA. These Baklavas were displayed in Cake Tiers format AND it wasn’t just«ONE» of them but several of them side by side with an assortment of flavours. Baklavas are so SWEET that one of these Sugar Cube size desserts probably contains 10x its sugar contain in weight. Talk about your silent killer! But please use this information for Good rather than Evil unless you really have someone unpleasant in mind. You can give them these treats and they wouldn’t even know what hit them. The PARKING here is to be desired but I’m not the one driving. :P Once inside this place, a Lebanese Middle East amateur like myself took time to adapt to the environment but it’s interesting to see such things like Twisted Cheeses, Maneesh, etc… 3.5’d because an old Lady try to run me over with her cart. How can such a sweet place have such evil customers?