Birchmount Veterinary Clinic

I was catsitting for a friend and the cat suddenly stopped eating and going to the bathroom and started hiding. I know this is a bad sign for any cat so I took her into Birchmount Vet. The vet did some feeling around and said that her bladder was very full which was very concerning. Plus he said he found a mass which also concerned him and she seem dehydrated. He then went on to recommend a battery of tests that would have ran around $ 1,200. He also said that at this point, I should consider ‘quality of life’ for the cat.
Since she wasn’t my cat, I couldn’t make the call on this so I talked with the owner by phone. We agreed that we would have the vet just rehydrate her and then the owner would pick up the cat and bring her to her own vet to check her out the next day.
The cat ended up getting better right after getting rehydrated. She then went to her own vet who did a checkup and said she was fine and probably just not feeling well for a day or so. The cat was completely fine after 2 days. We still don’t know what exactly the issue was.
I would never say that diagnosing an illness is easy. However, it concerned me that Birchmount Vet would receommend a slew of tests right off the bat without much inspection. The full bladder? Solved after the cat went to the washroom after being rehydrated. The mass? A small scar from surgery years ago.
I was left with the impression that this place knows more about making money than diagnosing your pet. Just know this before you go here.

Our compliments go to Stephanie Duguay, my dog’s groomer.
She does a terrific job on Mickey. We feel so lucky that since May 2013, we have her as Mickey groomer, she’s so kind and really put lots of tender loving care on Mickey, it shows. Thank you very much, Stephanie, much appreciated.

…i have 2 dogs, and have been going here for almost 7 years. it once upon a time was operating out of a little cottage looking house and now have transformed into quite a large establishment fully equipped with day care, spa and pet resort.
I have only been a client of veterinary services, never tried the grooming or boarding. while this place is quite professional, it became so professional to a fault. i remember the warmth and genuine concern i felt in this clinic when i first started coming here. now i feel like a transaction. prices have gone up over the years but i keep coming back because i know the job will be done right but i do miss the homely feeling this place once had.

I’ve been coming to BVC for 17 years now and yes, the bills can get steep at times but the service is second to none.
When we got our first Aby, we lived relatively close to this clinic but over the years we’ve moved a few times and now we live nowhere near them and still come here.
Dr. Jones has put up with A LOT of (ummmm…) «attitude» from both of my Abyssinians and I reckon his assistants haven’t made it through unscathed either.
We have always been able to discuss with Dr. Jones the best health care options for our boys and I know I am receiving an honest and professional opinion.
Everyone at this clinic is kind, courteous and most importantly… they put up with my cat (s).

I started to take my dog to Birchmount in July 2011, and I must say the facility looks very new and very clean. The vets and staff are alright and I thought this was the place to be.
The one thing I found to be strange was the prices. When I first came in to Birchmount, the consultation was roughly $ 60. This only impacts me because the consultation at another vet when our dog was wheezing was $ 29.50 + taxes. Goes to show how much mark up is into their prices.
I also didn’t appreciate my vet continually asking why we got our dog neutered elsewhere. Birchmount uses the knife technique; while the place we went to uses the laser technique. Again, the price was cheaper and safer for our dog. There shouldn’t need to be more of an explanation than that.
We got our shots for our dog done at Birchmount. It says on his ID tag when he should be in next. But as long as he’s safe and the prices reflect, we might not get everything or anything more done here. Time will tell.

The vets and staff at Birchmount Veterinary Clinic are amazing. I took my dog Nikita there for 6 years and Dr. Radchenko provided Nikita with exceptional care through various health issues and I credit her with Nikita living 15+ years. The care that Dr. Radchenko and the staff at the clinic provide is exceptional, and you and your pet are always greeted cheerily when you arrive.
At the end of Nikita’s life, the compassion that Dr. Radchenko, Dr. Jones and staff showed was comforting and made you feel that you were more like a friend than a customer.
I highly recommend this clinic!

Dr. Pepper Jones & the rest of the staff at Birchmount have been very kind and caring to our cats.
Pumpkin was a patient and he received the very best care and they were fantastic and helped me make all the proper arrangements for him. They were so thoughtful and sent us flowers, and when we picked up his urn that I received grieving information was very kind.
Losing my best boy was very difficult and they helped me get through this.

I was a very good, very well paying customer to Birchmount Veterinary Clinic.
I had two huge problems with them. Every time our Lab was boarded there a few days later without fail *poof* an. ear infection.
Our dog seemed to love it there so we kept putting up with all the extra vet bills, but today was the last straw.
I had an appt for grooming, and it was almost a month out when I made it.
It was our other dog. It is July and she tends to get a long coat really quickly so I had begged for a cancellation. When they called my husband a week later with a cancellation, my husband was answering the door and asked them if he could call them right back. In the time it took me to walk to the fridge and get the number and call back while he dealt with the contractor at our door they gave the appointment to someone else. Perhaps they should look at how much $$$$$ a customer spends there before treating them like crap!!! Maybe this is the reason the staff seems to change like crazy.
I’m hoping to return to Petopia for daycare and find myself a new vet in my area that will appreciate my business.

I have been sending my dogs in for boarding while I am away for vacations for the last 10 years.
It used to be a really small in a split level bungalow. before they rebuilt the whole Kennels next door and turn it in a more modern kennel.
The staff here at the kennel is great! They know the name of my dog much better than me! When I walked in my dog is always greeted and everyone calling his name and say hi and welcome…
They don’t lock up the dogs in the cage for the whole day, nor the exercise time are done in the private runs. There are play time for them, they usually has dogs the same size and temperment sharing toys and play together. If your pet stay in the executive suite, they got to hang out the whole day in the play group socializing with other dogs.
In order to do that, there are pages of questionaires need to be filled out before your pet can be checked in. They are really strict with vaccinations (all has to be up to date with Bordetella) and flea control (regardless they will administer flea control when your pet check in) and pest control (fecal has to be tested within the last 6 months), male has to be neutered in order to be in the play group.
Of course you can pay for extra play time, belly rub, massages, a full spa treatment, doggie ice cream… they has a room service menu!(Maybe I should I staying in the kennel instead of on a vacation)
Now I know why my dog always has so much fun while I am on vacations… Though I am always in shock when I paid for his bill when I come and pick him up!
There are surcharges if you want to bring your own food… but they will accomodate for special diet if needed. or they can give you the food they fed a few days before boarding to let you dog get use to it.