Chapters

Today, was another one of those experiences that makes you raise an eyebrow…
I purchased a book today for $ 24.24 +tax. The online price is $ 16.99?!?
So, let me get this straight…
You are currently in the store and want to buy a book to read… if you want to buy it ‘now’ it costs you $ 7.25 more than it would to have the book in 1−2weeks??? {Free shipping to the store}
It most cases, the book will be replaced by another one being shipped to the store anyways. Will it not?!?
When I asked the rationale behind it, the service person did a valiant job trying to explain the logic, however, it makes the whole process and concept seem ridiculous.
I mean, they are banking on the fact that you don’t want to have to return to the store later (time, gas, inconvenience etc.)
Gone are the days where a manager would have been called to make a price adjustment to best serve the customer.
Another example of how a large Canadian franchise disrespects their customer with huge unnecessary mark up.
FYI– The book is even cheaper on
even with conversion (and you save on taxes)

I went to this chapter many times. I always find it good. All staffs are friendly and helpful.
But unfortunately there is one white female staff in toy section is not kid friendly today. I went there today at around 1pm with my 2yrs old daughter. She was very rude to my 2yrs old daughter. She said my daughter is not allow to touch any toy. If my daughter can’t touch any toy, how can I make decision to buy it or not. I won’t bring my daughter to this chapter anymore. Be careful if any of you go there with kid. She is very rude to kids.

I love this Chapters. It’s big and it’s the perfect place to read on a Sunday afternoon. There is also free wifi, so you could definitely hang out for hours.
I never have an issue finding a book that I want or gifts for my friends. There is so much selection. I love the loose leaf teas and tea accessories, including cups, saucers, and travel mugs. They are all elegant and pretty. Prices can be a bit expensive, but there are sales from time to time.
All Chapters have a built-​in, full service Starbucks. The difference with this Starbucks is that it has probably twice as many tables and chairs than typical Chapters stores have. It does get busy, which my only minor gripe. Even with all those tables and chairs, many folks sit there for hours. As a result, you may need to take your Starbucks purchases and move elsewhere.
I like the location of this Starbucks. There are many box stores around Kennedy and highway 401. After you have spent several hours shopping and walking around, take a break at this Chapters. You’ll be more refreshed and you can read up on anything as you take a breather.

Nice modern Chapters in an excellent location. As with other Chapters there is a Starbucks inside and comfortable seats where you can read books/​magazines.
I think this location has a better selection than the Markham location. I found multiple copies of the books I was looking for, all in mint condition.
Prices may be slightly higher than on the website, but the convenience of picking up your book right away without having to wait for shipping is nice. There is an iMac computer for you to search for inventory, and gifts/​stationary available for sale throughout the store.

When I want to walk around aimlessly and read all the magazines in the store without getting dirty looks I come here! This is a pretty huge Chapters or Indigo or whatever the name is these days. It’s clean and all the staff are really friendly but not follow you around, in your face kinda friendly. I don’t need friends like that. That is what family is for :)
I also love to browse all the little gadgets and accessories section. They have some cute Kate Spade items, as well as candles, jewellery, kitchen items. They have some really nice engraved (initials in script form) cheeseboards as well as gold lettered initial mugs. Makes great gifts and gives it that personal touch. I also bought a gorgeous faux fur scarf. I’m in love every time I wear it.
I love their huge discount section as I love to read and buy books often. But I also like to pay my mortgage and eat so I can have both my cake and eat it as well here! But I can also go to Starbucks if I really really want some cake too. So technically I can have it ALL!

This is a pretty rad Chapters. It’s nice & big, organized, they have a Starbucks & the staff is friendly, sometimes really funny. They have a good selection of stuff. It’s always fun to come check out what they have here.

This book store has a Starbucks inside and has a large selection of books. It is great they have a Starbucks so when you purchase a new book you can sit down they and treat your self to coffee or whatever, and enjoy a new book.

This is one of my favourite places to go to in Scarborough. It’s a pretty big sized Chapters and it just feels so fun and delightful to go inside and look at books. It also has a Starbucks attached so whenever I feel like grabbing a book and Starbucks, I go to Chapters. It’s my go-​to place for dates and just to get out of the house.
I’ve only ever had one bad experience here– and it wasn’t because of Chapters itself. I went into the Religion aisle and I was cornered by a Christian lady for almost an hour. (Me being too polite to decline her gospel preaching. I’m too Canadian.)
This Chapters is perfect for just hanging out or picking up a book, as they have a really large selection. I find books here that I can’t find at many other places. (Even the Chapters downtown!)

I loved coming here as a kid. Everything’s nice and the employees aren’t annoying. You can feel free to browse as long as you want.

As a Scarberian, this Chapters is the one that I seem to go to the most.
I have no complaints about this store. It’s nice and tidy, the staff is helpful without being annoying, and they have more or less all the books that I come for. I noticed today that they even had a copy of The Riot Grrrl Collection, which is pretty awesome of them in my book. The store is big enough to kill an hour or two checking out all the different sections.
In a nutshell, this Chapters is great to come to because they have almost everything. The only time I’d go out of my way to shop at a different one would be if I was looking for a specific book that they didn’t currently have in stock.

It’s a nice standard Chapters. All of the sections are great, nicely organized and the Starbucks in the Chapters meets the same standards. Good place.

I always end up staying a lot longer than anticipated whenever I go to Chapters.
This location is obviously not as big as the huge one downtown but very inviting nonetheless. They have a number of chairs throughout the store if you just want to sit and read. The noise level is perfect.
There is a Starbucks here but it can be difficult to find a table to sit at during the weekends.
Great place to just relax at and browse through a few books. Lots of free parking as it’s in the Kennedy Commons plaza.
They open late even during weekends, which is perfect!

Nothing remarkable about this Chapters. It’s not as busy as some others I’ve visited, probably because it’s out in Scarberia. LOL. But it has everything the standard Chapers has, a Starbucks, books, housewares, etc. At least the annoying security guard wasn’t there following people around with stern looks.

I love this location way more than the other ones in scarborough. Lots of deals, very helpful/​friendly staff, and a huge selection.

Love this place. Friendly staff, and for the most part helpful, although I did get a clerk who couldn’t tell me where the genealogy section was!

Friendly, helpful staff! The girl helped me find my book right away, offered me a bag, and didn’t pressure me to buy extra items.