David’s Bridal

I had a great experience when I was there looking for my own dress but I guess that’s as far as they go…
First of all, their alterations department is terrible. I called them at least 10 times and when I finally got though the lady just said: we are gonna call you back… Without even asking my phone number. Which I, of course, mentioned to her.
No one called me back, so I had to call them another 5 times to make my appointment.
A few days later, I decided to go to the store to get dressed for my bridesmaids. The girl helping us didn’t even bother talking to me she just brought the most expensive dresses. Since I was the one buying them I feel like she should have asked what my budget is, not just talk to my bridesmaids, especially when I said to her I’m the one buying them.
As a final touch their size chart is ridiculous. One of my bridesmaids had to order her dress so they suggested… Hold on… 4 sizes bigger than her regular size. The lady from alterations department said that she knows better, and if I order the smaller size it will be ‘my responsibility’. They showed us size 14 they wanted my gf to wear, and it was very very big. And yet that lady kept raising her voice at me and telling me what to do!
To the manager of that location:
Please train your staff to be polite at least. Of course we didn’t buy anything that day and I don’t want to return to this store ever in my life.

Having booked an appointment at noon, my friend and I arrived at 11:50. We waited at the counter for ten minutes, but no one came to the table. When someone did come, we were directed to sit down and wait for a stylist. Fifteen minutes later, we were still waiting. There seemed to be some confusion as the same lady who asked us to sit ended up being our stylist (she ended up being super friendly and helpful though — shoutout to Taylor).
Mishaps aside, there are a lot of dresses to choose from at this store. However, not all sizes are available. My friend and I both ended up purchasing our prom dresses today.

I do not like that they do not disclose all the policy to clients. When I ordered my dress, it was way earlier than my wedding day, and I did not know if it was a good time to get the best discount. I asked them if the price could be lower within the next half an year or so, and they told me No and that if it were to be lower they would adjust the price for me. It turned out that the price got $ 200 cheaper after 2 months. So I called in to ask for the price adjustment. However, they told me the price adjustment is only available within 14 days after the purchase. This was totally new information to me, and apparently they did not tell me at the beginning. I think they are not very honest to the customers.

If you are ordering a dress off the rack you should be fine. They do have a wide selection of styles, both short and long for special occasions.
BUT BE WARNED!
If you are ordering a wedding dress or bridesmaids dress be ready for some trouble.
I have read some pretty awful reviews, but I figured they can’t screw up EVERY order right? WRONG!
I am planning my wedding for August 2016, but started shopping September 2015 because my bridesmaids and I would be out of country a lot during the next year. Lets begin, my bridesmaids and I went on 2 or 3 different occasions, and we have ALWAYS witnessed meltdowns, arguments, dissatisfied brides/​customers, and the manager trying to solve some sort of crises/​mistake. Of course, not everything could run smoothly all the time, especially in the wedding industry but that was already a scary sign.
Nevertheless, my bridesmaids and I found a beautiful one shoulder lace and tulle dress that flattered all my girls (Sizes 0, 8 and 12). We went ahead and ordered the three (ONLY 3!) dresses this was in September 2015 and were told the dresses would arrive by Christmas time or early January 2016. Sounded okay to me since my wedding was in August 2016.
By November, my size 8 bridesmaid received a call that her dress was ready for pick up, the next day, we went to David’s Bridal. She tried on the dress and the lace was completely ruined. It had loads of white thread (on a navy blue dress) exposed on both the front and back of the dress. We notified an associate and they proceeded to order a new one.
My other bridesmaid received a call at the end of January stating her dress was ready for pick up, she went in within the next couple of days and realized they ordered her the WRONG size, 3 sizes too small, even though her receipt and bridal profile clearly stated she ordered a size 12. So again, that order was reordered.
Keep in mind, we ordered September 9^th and were promised the dresses would arrive by Christmastime or early in the New Year. It’s February at this point… and we still didn’t even hear about our size 0 dress…
At the start of February, I called David’s Bridal to check on the progress of the dresses, the size 8 and 12 was reordered but still didn’t hear back about my size 0. The customer service representative notified me that 2 out of my 4 (only ordered 3 dresses!) were already picked up. I let her know that firstly, I only ordered 3 dresses and secondly NONE of the dresses were picked up. She said yes they were, I said no they weren’t. We went back and forth like this for a couple of minutes until she magically realized I was right and there were in fact only 3 dresses ordered and that NONE were picked up. She then told me the date they would come by would be April 23. APRIL 23^rd!!! For a dress I ordered in EARLY SEPTEMBER! When I expressed my anger/​confusion, she then had the NERVE to say «Your wedding is in August anyway, what does it matter? The dresses will be here end of April.» I was all sorts of emotions at this point; angry, confused, irritated, overwhelmed but mostly WORRIED.
A week after that phone call, in February 2016 we got our second call that her dress was ready for pick up. Once we arrived we gave the associate our receipt and she imputed the information on the computer and said the dress was already picked up. I thought to myself here we go again, I spent 20 minutes on the phone with the customer service representative convincing her that it was NOT picked up, and how could it have been if we needed either the original receipt of purchase or I.D.
Finally after some searching in their files, they said it was in fact there. She went to the back to get her dress, but came back empty handed. She notified us the dress was «missing» and began to seek assistance from the manager.
The manager was busy with another displeased bride whose dress was ordered in the wrong size. We also overheard her complain about her consultant who didn’t even help her put on the wedding dresses in the fitting rooms.
After 30 minutes of waiting, the manager finally came to help us. There was not much to do at this point; she seemed just as lost and confused as to what the hell has been happening. She gave us very little options going forward. I suggested if she couldn’t guarantee arrival of the dresses by the end of March, then a refund was my only option. She could not guarantee the arrival date, but was nice about it, apologized and preceded with the refund.
Overall, dealing with David’s Bridal has been an absolute nightmare. Everything that could go wrong did, from missing dresses to ruined dresses to wrong sized dresses. I would never deal with David’s Bridal again, and I highly highly highly recommend brides and bridesmaids to AVOID this place as it will be super stressful and disappointing. I did however love the dresses they have. Now its back to square one, shopping AGAIN for bridesmaids, praying it will be a more pleasant and stress FREE!

I just had an awful experience at David’s Bridal, and I’m going to write this post so hopefully people can avoid the same thing happening to them. As soon as I mentioned to the bridal consultant what my budget was ($ 900,) and that my wedding was in June (four months from now,) she totally clocked out. She showed me a dress, said that was all that was available, and when I asked her if I could explore other options she told me «you’ve run out of time to explore.» I was only with her 10 minutes before she said she couldn’t help me anymore… which was doubly annoying because I had to wait an extra 20 minutes past my appointment time for her to finish her lunch, which she continued chewing while introducing herself.
All I can say is… if you’d like to be treated well at David’s Bridal, say you’re budget is a hella lot more than you’re willing to pay, and pretend your wedding is much farther away than it is, so they’ll take you seriously.

Wow! This is by far the most unprofessional and worst customer service bridal store I’ve ever been to. This is almost as bad as a blind date with someone your distant relative «thinks» you’ll be «amazing» with! *
I came here looking for a bridesmaid’s dress with a bride and one of her bridesmaids. The lady who was initially helping us left in the middle of our appointment because her shift was over. The second lady just left us for over 30 minutes, so we just helped ourselves to dresses and shoes.
If I could give this place zero stars I would, but to be fair we found a beautiful dress (which we also purchased). So 1 star for this bad date!

Because there aren’t too many David’s to choose from this side of the border in Canada, you’d think they would put more effort into making the bridal gown shopping experience the kind a girl could never forget — they most certainly did that but not in a positive way at all :| The store was very busy and they allowed it to take away from the experience. The first thing I was told was I would receive 90 minutes with the consultant «gee thanks» and I wasn’t the only customer she would be helping so those minutes are shared with others — wth?! A lot of their sample gowns are behind the normal wear and tear — broken zippers, broken hooks, stained beyond imagination. I want to say the consultant tried but her efforts were subpar at max, perhaps she was new or inexperienced. Not enough seats for your family or friends, not a personalized experience at all, not enough time with the consultant, being made feel as we needed to rush out– all in all made for a disaster of a day in terms of gown shopping. Thankfully not my first bridal gown shop (I went to Sophie’s last month) so I know how the experience should feel and it was nowhere near this one. Thanks David’s Scarborough for a huge disappointment :|

I emailed Darlene as she requested, she asked for my phone number and said she would be calling me… Never heard from her! Just goes to show you how bad the customer service is at David’s Bridal.

My mother and I visited the David’s bridal Scarborough location tonight (weds, 11/​25/​2015) at around 7.30pm. When we walked in, we were immediately stopped by one of the staff members. She asked if we made an appointment and we said, no, we aren’t aware that we had to make an appointment. We thought we could walk in and see if anyone can help us. She said the staff can’t see us unless we make an appointment. I told her that unfortunately I don’t have any openings to come another day because I am only in town until Saturday before I have to leave Canada to teach overseas again until January… She heard that and still seemed surprised that we even tried to check out the store. What an Incredibly rude attitude. As if we were dumb to not know their store policy. Hello! We are your customers. I said… Ok can we walk around the store and browse? What was worse was then she said we can walk around the store but DO NOT touch anything! Are we 3 years old? My mom and I were speechless.
Mind you, the store was not packed or that busy, some of the staff were standing around the cashier chatting. My mom and I browsed for 30mins, saw some decent dresses but no one even tried to give us any help. Really strange and unmotivated sales people. An incredibly bad first impression. We could have found my perfect dress tonight. The ‘welcoming’ staff member should hear herself.

David’s Bridal was a HUGE disappointment! The selection was okay, but the service was absolutely abysmal!
I called in advance to try to make an appointment for 3:30 on a Friday afternoon and was told that they only had 3pm available. That was fine; I rushed through my day to ensure that I would get there by 2:50pm. I arrived at the same time as another lady who also had an appointment for 3pm. We filled out our paperwork separately and the welcome desk lady paged for one consultant. I was confused as to why she paged for one consultant when there were two of us, but didn’t think anything of it. Her consultant came within 5mins while I waited for another half an hour for mine! By the time I started my appointment, it was 3:30 which was the time I wanted in the first place! When I brought this up to the lady at the welcome desk, she wasn’t apologetic at all and just commented on how all appointments start on the hour. Well, it would’ve been nice if it ACTUALLY started on the hour!
Anyway, I wasn’t going to let that ruin this experience for me. I was there to try on bridal gowns with my mom, and she was trying on mother of the bride dresses. The consultant who was helping me was nice, but she was also helping 2 other people at once. I didn’t get a room like I thought I would, nor the attention that I expected from a supposedly famous establishment. She didn’t explain the store layout to me or where I should look to find the type of dress that I want. I had to kind of scavenge for myself. However, she did help me clip my dresses and provided me with shoes to try on with the dresses. She also presented me with some dresses based on my preference which I appreciate. They had a good selection of mother of the bride dresses so my mom found a few that she liked.
This entire time, I heard other girls who work there complain about how they were understaffed amongst other things. They didn’t seem to care that this was supposed to be a fun and exciting experience for the brides in the store — they just wanted to complain loudly to their colleagues. There was a lot of negativity coming from the staff at the store.
After about an hour, my consultant had to leave for the day and we said our goodbyes. Another lady was supposed to help me out after and this was when things got worse. This new lady didn’t pay me ANY attention at all. She didn’t help me or my mom find dresses or even ASK us how we were doing. She was just helping another bride with her appointment. I went out to look for dresses on my own and had to asked her if I can try it on and she seemed surprised that I was still there! I came out of the fitting room in a size 14 dress (I’m a size 2) and she didn’t help me clip the dress or offer ANY assistance. At this point a lot of the customers had left already so many of the girls were free. NONE OF THEM offered to help — they were just cleaning the store, putting dresses away, fixing hangers, making the store look pretty, chatting, etc. What is more important?! Putting dresses away, or helping out a potential customer?! It doesn’t matter how nice the store looks if this is the service that you get.
I was so frustrated and disappointed that I decided to leave. No one said goodbye to me even though there were 2 girls at the welcome desk chatting. No one asked me how everything went. No one paid any attention to me. It was like my mom and I were invisible.
I would NOT recommend this store to anyone. Even if I had found something that I liked, I would NOT spend my money here because the service was just HORRIBLE! Imagine having to deal with them for fittings etc. I thought it was just me who had a bad experience, but looking at the reviews here, it looks like I’m not alone.
David’s Bridal successfully ruined what was supposed to be a fun, magical, and exciting experience for me and my mom. I’d give it 0 stars if I could.

Made an appointment a long time ago for a Saturday evening. The website said it closes at 8, so our appointment time was 6:30 — 7:30; thinking it would be plenty of time. Long story short, they actually close at 7, neglected to inform me and when the girls and I got there the staff was very relented to help us.
**Word of advise, change the time on the website. It’s actually no one’s fault but your own that this information is incorrect.
The attitude and customer service there is extremely rude, especially this lady who we first talked to. When we walked in, the waved us over to talk to her instead of her coming to us. She must be a little deaf too because I keep repeating the Bride’s name and she keeps writing/​saying another name.
How is anyone still going there for anything? This place suck.

When I shopped for my wedding gown, they provided good services. Right after you got the dress and go for first fitting and alteration, that’s another story!
I’ve arrived 10 mins early for my fitting, communicated to them for my appointment time and sat at the waiting area. When it was my appointment time, no one had approached me and told me what was going on. I sat and wait for another 10 minutes and finally had to approach then and asked for an update. They didn’t even remember they checked me in and called me another name. They were surprised that I still say there!
Finally, 15 mins later, the alteration manager arrived and took me into the alteration area. Since I’ve got my dress, they didn’t even offer to ask for an assistant to help me to put on my dress. Instead, I have to ask several time. The worst part was, the assistant came in and didn’t pay attention to my dress train and stepped on it!
My point is– there is no after sale service!!!

I’m sure I am a bit biased because I actually did find the dress of my dreams here — but I can definitely imagine the poor reviews are probably from people who had different hopes or unfortunately a one off bad experience. Going in on a Saturday mid afternoon I expected it to be crazy busy — which it was! But not too busy to have the proper attention and be able to take your time and not feel rushed. Vanessa was super nice and so helpful with finding what I liked and staying in my price range. If you are looking for that glamorous say yes to the dress experience (price tag and all) id say you may not be satisfied here — but it’s definitely worth a shot to see what they’ve got for you ! To me, the team there definitely seemed determined to please everyone coming through the doors! Can’t wait until my dress comes in and I can wear it again :)

This was by far the worst experience I’ve ever had at a dress shop. I apologize for the length of this review but I’m scathing and feel that NO ONE should support this company.
My M.O.H. and I made an appointment with this store 6 weeks in advance for a stylist consultation for bridesmaid dresses.
When we arrived I was asked to fill out a form that outlined details that they already obtained from me when I made the appointment with them at a wedding expo. Such an impersonal unnecessary step. I also felt as though I was being sized up through this process.
We were then asked to peruse dresses until I was called back to the welcome desk once my ‘stylist was ready’.
After 35 minutes of browsing dresses we had made a few selections but had not been approached by anyone or called to the desk. At one point while I was rounding a corner I almost ran into a quick paced sales associate-​I apologized profusely and only got huffs puffs and angry sighs in response.
At this point I wanted to leave but tried to give them the benefit of the doubt; I am a manager to customer service reps, I understand that sometimes it gets busy.
Eventually we crossed paths with the woman who had checked us in and she asked, ‘Have you found anything yet?’ Seeming to have forgotten that she was supposed to connect us with a stylist. When we said we had a few selections she said, ok, ‘I’ll connect you with a stylist’. Inconsistent. She then introduced us to an associate who was helping a bride who I later found out was her niece.
She unlocked a dressing room for us but that was it. She never checked in to see how we were doing with styles or sizes etc. she and two other associates were fixated on her niece who ‘said yes to the dress’ — they all cheered, rang a bell took photos etc. I guess if you were a shopping for a wedding gown you were more worth their time.
I had intended on making a separate appointment for my dress with them before leaving tonight, but instead we walked out with the intention of never bringing them any business and encouraging all my friends (several of whom are engaged and/​or in upcoming weddings) to do the same.
It’s a Wednesday night, not even a Saturday. This was unacceptable. They don’t even deserve one star.

My wedding day is coming pretty soon.
My little princess came out before wedding so it’s hard to shop with a baby.
I wasn’t expecting to buy a dress.
I just want to look around to get some ideas.
Also with a baby and low budget bride not much welcome to the bridal store from my experience.
BUT,
A lady name is Renda
She was very helpful and kind.
As you guys know you might feel little uncomfortable after you try 3 more and still don’t want to decide.
But Brenda didn’t push me or give me any
pressure. She didn’t mind to play with my baby and same time she recommend me
more dresses. So I felt very comfortable to try on.
She knows exactly what I want, finally
her patient helped me to choose my dream dress.
I truly felt that she treat me and helped me as a mom. (she told me she has a little daughter too)
Even I didn’t make an appointment and I knew that I wasn’t look like a customer who wants spend lots of money (no make up on plus track pants with a baby) she’s still happy to assist me .
I know there’s lots of ppl working in that place. But I can tell she’s the warmest,
Kindest nicest person I met in that store.
I like the space and choices of store.
Thank you for your patient and babysitting
Renda :-)

This is not «Say yes to the Dress», which I am ok with. The service was good, they don’t do well if you bring a large group, they would only let us have two chairs.
I tried on a bunch of dresses at a few stores and the smaller stores will try to sell you every dress you try on, doesn’t matter if you like it or not, they didn’t to that here, they just let me try dresses and and went and got more when we ran out of my picks, suggestions based on what I had tried on already.
The found my dress here, it came very quickly, I had a few alterations I wanted. The alterations department were great, got my alterations done right the first time.
Overall dresses are reasonably priced and the sales team were nice without being hard sellers, alterations A+. I found the gown!
Suggestions, make an appointment and avoid weekends as that is when they get stupid busy. I did «drop-​in» and they accommodated me but the second time I made an appointment during a slow time and it was a much nicer experience.

Oh boy. Given all the hype over David’s Bridal in the US, you’d think it’d be a phenomenal one-​stop shop with exceptional offerings. Not quite…
It took a while for anyone to greet us when our group of 4 came in for a scheduled bridesmaid appointment on a Tuesday evening. We signed in and were told we could freely look at the dresses on the floor and someone would be by to help us out. Went through, picked out a bunch, and. no one came. Literally had to hunt someone down before we got some help and settled into the dressing rooms.
The sales associate who we eventually did find was quite friendly and helpful, though busy, having to simultaneously tend to other clients. She was quick to grab additional sizes and dress options in the requested colour scheme. Unfortunately sizes on the floor are limited for each colour, especially on the smaller end.
Then came the fine print as we were close to finalizing a Vera Wang option in the ~$ 200 range:
— The appointment was booked through the bridal show and therefore offered some sort of discount. Discount only applied for the bride on one item — but, the associate assured that if we were to finalize the purchase that evening, the higher ups would be able to arrange something
— We had 3 bridesmaids present and a 4^th would need to schedule a time to try on the same dress. The sales associate couldn’t guarantee any discounts if the sale wasn’t finalized that night.
— The seamstress was called over to quote a fee for hemming only (not including any alterations to the top): $ 76.
— The order would take 16 weeks to come in. SIXTEEN!!!
Needless to say, we left quite underwhelmed. Lots of room for improvement here, David.

Ick, this place is a hot mess on a Saturday.
We arrived for an appointment to have a look at gowns and bridesmaid dresses for my friend’s wedding. We checked in and were told that they would page us when it was our turn. We browsed the racks but were asked not to remove any wedding gowns as our consultant would do that for us. We were free to grab whatever bridesmaid dresses that caught our eye.
After about a 20 – 25 min. wait, our party was called. The consultant discussed with the bride what she was looking for and then disappeared to find some suggestions while the girls and I tried on the BM dresses.
The good thing about this David’s Bridal is they have a good selection of sizes and colours in BM dresses, but we just didn’t find anything to our liking. The fabrics felt cheap and the dresses felt shoddily made with average prices between $ 100 — $ 150.
The bride wasn’t a fan of any of styles that the consultant pulled. I don’t think the consultant was a seasoned pro, she just tried to loosely match the descriptions that the bride had given her.
I had previously bought BM dresses in the Buffalo location a few years ago, but I’d pass on getting anything now that they have moved across the border into Canada.

I would say 3.5
I came here with my cousin and her bridesmaids to try on bridesmaids dresses. The store was PACKED, I assume beginning of the year is busy for bridal stuff since most weddings happen in the summer here. We had an appointment and waited about 20 mins, not too bad we looked around. Okay so some of these dresses are so ridiculous that I couldn’t believe ppl would put their poor maids in them! The vera wang selection they have are nice and there were a few nice ones we tried on from I’m assuming the David’s bridal line. So we ended up picking one that we all liked, then the consultant finds out they aren’t ordering that dress anymore!!! We were like WHAT!!! Totally sucked… we ended up going to another store at the end of the day and buying 6 dresses from there.
They should consider removing the dresses on the floor that they no longer sell.

I went to David’s Bridal for a bridesmaid’s dress alteration appt. My friend’s fiancé had ordered bridesmaids dress from their website and I found myself still without a dress 3 weeks before the wedding. Since I needed a lot of work done to the dress (being pregnant and all), I was anxious to try on the size I had ordered (2 sizes larger than my normal one). So I decided to drop in and try out a couple of dress with the same neckline and and waistline.
When I arrived at the store and explained my situation, the staff were not willing to help with my concerns at all. They simply said, «if your friend bought the dress online, she’s not our customer, she’s an online customer.» What does that even mean anyways??? Aren’t they under the same David’s Bridal banner???
Finally when I got fed up and told them that I wanted to cancel my alterations appt, did they even «let» me try on bridesmaid’s dresses (2!!!). Their big factory mentality and lack of service was appalling. I would never recommend this place to any bride to be.