Fast Vehicle Rail Transportation

My car arrived well ahead of schedule in less than two weeks. Fantastic delivery speed. I called in to ask about picking up my car after hours, the lady on the phone kindly told me that she would be able to leave the car out with security. After giving me all the information on where to pick up the car if I did come after hours she assured me it would be left out for the weekend.
I am here now, having got a ride with a friend who I now owe big time, and the car was not left out. The security guy doesn’t have access to it. I called the Vancouver office like the voicemail service asked me to if I needed help. They said they would try to contact someone here to get the car and call me back. Well it’s been 45 minutes no call back, and better yet they now closed the office so I can’t call that one either. Now I’m stuck here with nobody to call or help me get my car after driving for 2 hours to get here.
This is the worst service I could imagine. It’s what they do. Period. Transport vehicles. And now I’m completely out of luck getting it because I’m stuck in exams, and they want to charge me for leaving the car there longer. They really couldn’t get much worse.
Of course if there had have been an offer to repay me for my travel, or shipped the car right to me (as they should have after all the effort I went to to get it), or in some way make it up to me in discounts I wouldn’t have felt so stolen from. I will change the review if they make it up to me as is only fair, as they should for any customer they put through so much hassle and expense, but until then this is how I feel about their service.
UPDATE:
The person that forget to set out my keys contacted me the next day (Saturday) via email (they should have phoned me because contacting me would me more certain as they were only in the office for a short time). In any case they came in and set the car out so I did get it the next day on the weekend. While I can’t forgive them for forgetting to leave my car out, I can be impressed in every other aspect of their service. I still feel like they owe me for the hassle but 4 stars for the effort of coming in.