Nantucket Tires ‘N’ Mags

the owner is very accommodating, very happy with the services.

Stay away from this place unless you want your expensive wheels scratched. Long story short: went in to purchase a set of winter wheels on Thursday, negotiated and agreed on price and placed a deposit, next day came back for a test fitting to make sure the new wheels would clear the brake calipers, somehow the grease monkeys managed to leave a three inch scratched on one of the front wheel spokes and scraped off paint on two lug nut sockets on the rear wheel. Didn’t initially see these scratches because the garage was dimly lit and it was dark outside at about 5pm on a Friday evening. Next day went out to the car and voila! Spotted the scratches on the wheels on the driver’s side, no scratches on the wheels on the passenger side. Dropped by the place on Tuesday to pick up the set of winter wheels and complain to Louie (the owner of the place) about it. Automatically Louie denies any of his employees would be that careless saying that his employees have worked on high end cars and so on. That may be the case but this one time, my car, gets damaged. Louie of course goes about denying any responsibility. And Louie goes on to say that it would be too expensive for him to refinish my damaged wheels brought on by his incompetent grease monkeys. Well, you know what Louie, I’ve been a loyal customer to you for years but today you have just lost yourself a customer. And it will not end there. I will spread the word to my friends, and to my friends’ friends. This place does not deserve any business if they cannot own up to their mistakes.

We’ve been going here for a few yrs and got our first set of winter tires from Nantucket. Never had any problems in the past until Remembrance day when we went to get the winter tires put on for the winter season.
Maybe they were just having a bad day but based on what happened that day, we will NEVER go back. Hubby mentioned that there was a nail in one of the tires to the owner… showed it to him as he took the tire out.
They gave him the runaround saying they were really busy and to go grab a coffee come back and then once again saying go home and come back in an hr or two. So he went back later in the day, got the tires on and told me the hole where the nail was, was patched for free. Great!
The next day, at hubby’s place of employment, security did a walk around of the underground parking garage and noticed one of our tires was COMPLETELY FLAT! They did not repair the tire as promised.
Thankfully, he was able to get it repaired at a close Active Green & Ross near work or we would have been screwed!
We had a hockey game to go to way out in the West end yesterday evening and another hockey game this morning.
We will never go back!
No one knows how to run a business these days!