O’Connor Florist

Ordered twice from these guys — fall of 2013, a bouquet described as «Sunny yellow lilies are combined with yellow roses, yellow button pompons and assorted greens. A great bouquet to make their day.» The bouquet that arrived not only didn’t have yellow flowers in it, it had every other colour imaginable instead of one uniform colour.
In fall 2014 I tried again and ordered a sympathy bouquet portrayed as this:
and this is what was actually delivered:
AWFUL. Sure, afterward they offer to send another bouquet but the moment has passed — why go through this hassle every time? How do they possibly stay in business? I give up.

This a review purely for their online ordering. Being part of the FTD network it’s not surprising that if you make an order outside of this shop’s reach they will rely on another florist in that area.
Unfortunately this didn’t work out too well for me. Part of it I think was due to the online ordering system sharing the same «unique» identifier for two different floral arrangements. As a result the wrong one was sent and it looked horrible.
Luckily a quick email resulted in O’Conner to quickly help me remedy the situation by getting still another florist to do it properly. They advised me that the initial florist (the one that screwed up) would be removed from their list of partners.
That I thought was amazing service. However my followup reply requesting they see this through until the situation was fully rectified did not yield any quick responses and to this date I am still awaiting a response. It’s been a week.
There was a solid effort made on their part initially, but I’m definitely hesitant on recommending them for anyone that needs to send flowers. Perhaps they are much better in person.