Rona

Don’t frequent this store much. Only come if I have to because the Rona nearest us is out of stock.
This place is huge but there is never anybody about to help you. You go down each aisle and there’s nobody to be found. Because I don’t come here much, it’s super hard to find anything. Today, I was at the contractors side looking at roof shingles. They are locked up in a gated area outside and you need an employee with a key to open up the metal gates for you. I found a guy, no prob, because he’s in a little hut in the lumber part. He was helpful too.
Funniest thing was the typo on the side of their rental van. Can nobody spell store correctly? Surely the people that put it on knew? What about the people at Rona?

Worst Rona store in the GTA. Nothing against the employees who are under pressure due to poor management and lack of direction.
Dust all over
Customer service is a mess
Good luck getting help on the aisles
Want to know how it should be done? Go to Lowe’s.

I was at RONA on February 6, 2015 at ~7:30 pm and I completely regret the fact that I was ever there. I was in the area & decided that I’d pick some windshield wiper fluid up. Upon entering this store, there were absolutely no shopping carts in sight. As such, I proceeded to continue to go into the store.
I mosied around the store & found an empty shopping cart in an aisle. When I proceeded to take it, a staff member informed me that he actually needed that cart. I then apologized and he told me that there were carts up at the entrance way. When I told him there weren’t any, he didn’t reply. Completely unhelpful.
In any case, I then walked towards cashier and luckily, the windshield wiper fluid was there! However, bad news is, I wanted 8 jugs and my little 2 hands weren’t able to carry them all. Another individual was there at the time but she’s had back surgery in the past and really shouldn’t be lifting anything remotely heavy. I then informed the cashier who then told me (again) that there were carts up front. I then told her (again) that there weren’t any at the entranceway and I’d appreciate it if someone could help me carry these out.
~3 minutes later, a woman by the name of Georgina comes out huffing & puffing and snarkily says (AGAIN) that there are carts out front. At this point, I seriously wanted to scream at everyone but instead, I kept my cool and informed her that I couldn’t see any up front. Before I could even finish my sentence about how I’d appreciate if she could help me, she grabs 2 – 3 jugs, rolls her eyes, shakes her head, and storms outside. As we were heading to my car, she must have noticed that there were in fact no carts at the entranceway and she then said in a completely unapologetic manner, «It was busy today so there wasn’t time to restock the carts.» The other individual with me then commented on how it wasn’t actually that busy in the 15 – 20 minutes we were there and Georgina snapped, «WELL WE WERE THIS AFTERNOON.» As I was opening the lock to my car, Georgina slammed my jugs of windshield wiper fluid down on the slush and then picked it up and slammed it into my trunk & stomped away. I then wished her a good night and with her tail in between her legs, she wished me a good night too.
In retrospect, I really wish I had filmed this whole thing because Georgina’s attitude was completely appalling. I am so disgusted with her rudeness because I work in a customer service industry where I’m expected to be professional and courteous at all times, whether or not I agree with the client. So if I’m expected to put on a good face at all times, I don’t know why she felt like she could lash out on people. I get that people have bad days and maybe this one was a bad day for her; but as an employee who works in a customer service industry, I certainly know that if I was EVER this rude to ANY of my clients, I’d not only feel like the most horrible person in the world, but I’d get in some serious trouble for that.
So a couple things in conclusion:
a) It is NOT my job to be making sure that carts are well stocked at the entranceway. I really could care less if you guys were busy in the afternoon because I clearly came in the evening when there was no one. In that 15 minutes I was there, SOMEONE could have gone out and restocked the carts because there were seriously 5 customers walking around the store at that time.
b) I get that it was a cold night and no one wanted to go outside but that is not an excuse to be rude about helping someone move their stuff out. An hour prior to going to RONA, my wonderful staff were helping my clients move 30 lb dog-​food bags out to the parking lot into cars in that frigid weather with big smiles on their faces. My staff are clearly way more awesome than yours, RONA of Scarbs.
c) Lastly, Georgina’s heinous behaviour was completely unacceptable. Her eye rolling, huffing & puffing, and disgusting snarky comments completely ruined my night. While I never wish upon anyone to lose their job, I sincerely hope that management puts her through some SERIOUS, crash course remedial on how to deal with customers properly because she is in dire need of it.

The worst hardware I’ve ever been to. Staff hard to find, not overly helpful and the product I was looking for was stocked with broken items. Will not return.

Wow the return policy here is like going through US customs. They gave me a difficult time just to return a $ 40 item. As a contractor I buy frequently from Lowes and Home Depot and never have issues when it comes to refunds. I’m steering clear of Rona. It’s too bad Canadian businesses can’t get their act together.

Updating my previous review. I still love this Rona location and went back today for a new ceiling fan. Naturally I used my gift cards from my previous shopping trip.

Great place nearby that has just about everything a hardware guy needs. Their prices are reasonable but don’t bother with the store brand paint, it sucks. (All local store brand paint is bad from all hardware stores FYI)
The staff is friendly but only half know what they are talking about, the other half act like they know what they are talking about which is worse. I would stick to the people that work in the section you need help with, not with the random ones wandering around.

Beware of their return or exchange policy. On sale clearance items cannot be return or exchange. I bought a backyard table set for half price. When I open the box at home, i found that the glass top was broken. I brought it back to Rona, but they said it cannot be exchanged or return because it is clearance item. This is unacceptable at all. What kind of policy is this. My investment was totally gone. Will never go back to shop again. Homedepot and Lowe’s are much better in term of service and shopping policy and even price. If they keep setting up this stupid and unreasonable policy, they will end their business soon. They cannot compete with Homedepot and Lowe’s at all.

This Rona at Midland and McNicoll always have ample parking and the items are all well stocked.
You will find most of the day to day items for your home improvement or parts to fix things around the house.
But if you want to just browse around and get some ideas for your house, I found it lack displays or models that will inspire you. Maybe with the limited in spaces? There are also not that many higher ends products if you looking for more than the basic stuffs.
Staffs are a little indifference. No one offers any help for the whole time I was there.
The good thing is I do know what I need.
Great to shop if you are an avid Airmiles collector!