Revolution Dj Entertainment

Fantastic! We had Revolution for our wedding in August 2008. We met Ryan, the owner, first, who was friendly and accommodating, having no issue with answering all our questions at the time of booking. The DJ we had was fantastic (I wish I could remember his name). He was very accommodating, and even replayed a song for me, one of my favourites, that missed while taking pictures. At the end of the night, the DJ even helped us pull down and clean up decorations, definitely not in his job description. He was friendly and fun with everyone, and did a fantastic job. We were extremely happy with the service.

Sad to say, as many online reviews of this company are quite positive, this one is not. We booked Revolution DJ for our Wedding in September 2012 and regretted it. The following outlines our experience.
1. The DJ often left the DJ area. More than twice there was dead air with no music playing but people on the dance floor. Albeit only for a few minutes, but it changes the atmosphere greatly.
2. When an XLR (microphone) cable went dead, the DJ did not have a spare (really!?! why would he not have a spare?) and we were left without microphone usage for about two hours. During this time, I advised him that if he moved the DJ table a few feet over, he could take advantage of a cable that was being used as an extension cord to the speaker, an XLR cable. He refused to do so, even though he acknowledged that it would solve the problem.
3. The DJ was verbally rude to several guests. This was a very upsetting fact that was brought to my attention by my family members, my wife’s family members and some friends. Some feedback from them was: «very rude when trying to request songs», «the DJ would point to the request sheets of paper and say ‘just right them down’ in a rude and condescending tone», «would not interact with us, would actively try to ignore us». Even though we literally purchased the interaction package from Revolution.
4. The ambient lighting they provided was a joke. The lights were barely visible and were not set up properly; they simply hung off the side of the DJ table. Nearly all of my guests did not realize there were lights from the DJ.
We also purchased their photobooth service. The contract stated we were to have an attendant the whole time. Unfortunately he was no better.
1. He was rarely present at the photobooth. Several guests commented that they had never seen him even though they took several pictures. I met him once briefly and never saw him again despite being around the photobooth/​bar area for most of the evening.
2. It was agreed that the photobooth would be moved into the dancing area once the dinner had finished. This did not occur.
3. We purchased several props (funny hats, big glasses, etc. etc.) but they were packed up with the other photobooth props and were not returned to us.
I realize these are the actions of the employee, and not the company, however when I attempted to contact the owner of the company for his feedback, he made communication difficult and would not reply to my emails. I will never use Revolution DJ again, and I will never recommend them to anyone.