Sawmill Prime Rib and Steakhouse

Came here for date night with my hunny. It was my first time at this location and wasn’t disappointed.
We arrived for our 5:30 reservation to a quite restaurant. There was maybe 6 other diners in the dimly lit restaurant side. We had plans to go to a movie afterwards, so an early reservation seemed appropriate.
Upon sitting we were politely greeted by our server Kris. He introduced himself as our «coach» for the evening. An interesting twist on what I’m used to. He offered us water and asked if he could get us some beverages. A little unfamiliar with the menu he guided us through it when my BF asked about spirits. Not a terrible move, but was expecting a bit more knowledge from a restaurant of this caliber.
Upon returning with our drinks he proceeded to pour all 9oz of my wine into my glass… Another rookie move. Not a huge problem, but something worth noting.
When it came time to order my BF ordered the Kobe burger… Seeing as it was a new menu our server wasn’t quite familiar with the changes. So, he had to verify that it was available. I would think that training would be provided for the servers before a new menu launch… So I don’t know what the issue was here.
Food was typical for a steak house. My prime rib was juicy and very flavourful. The giant Yorkshire Pudding was fluffy and perfect! My BFs burger was juicy and cooked to perfection, with all the «groceries» crispy and fresh. Dessert was a lemon tart. Not too tangy and the perfect amount of sweetness. No complaints on the food.
While the service was good it was missing that polished, fine details I was hoping for.
All in all worthy of 4 stars! I would likely return for dinner or maybe a Sunday brunch.

As a kid growing up in Sherwood Park, my folks would always take us out to the original Sawmill on Calgary Trail whenever we had family in from out of town.
I used to love it.
Perhaps due to my tastes changing, and certainly due to my experiences increasing… none of the Sawmill’s excite like they used to.
Backstory aside…
I was so excited to have a Sawmill come to Sherwood Park.
Reallity…it’s «OK».
It no longer feels special.
It’s just another franchised eatery which is no better or really worse than any other Sawmill. Keg, Earls, Red Robin or even BP’s for that matter. It is now just another option in the revolving list of «where should we go tonight» when fast food is out, and price is of moderate concern.

Gluten free friendlyish.
The service was super slow from our waitress tonight. She was very friendly but slow. People sitting around us who ordered after us with different staff were received their items before we did. She also didn’t offer us any fresh ground pepper, horseradish etc when out entrées we presented.
The starter slads were TINY as well.
They had a special Valentine’s menu and under the dessert heading the 1^st item was a gluten free cheesecake but when we sat down we were informed they had run out. Had to settle for the crème brûlée. There was no caramel goodness on top just some soft whipped cream and a raspberry.
The meal was tasty just not worth $ 150.

Roast beef was the best EVER, cut it with a aplastic spoon. Rest of meal was only good.

Went for the wings Tuesday and Thursday this week, decent for the price, budget about $ 15 each with a couple plates of wings and a pop each (lounge side)
I recommend this location for the wings, on Tuesday and Thursday nights.
Atmosphere is a bit on the darker side but pleasant.

We ate in the lounge part of the restaurant, as we were staying in the hotel and decided to grab a quick bite. Service was great.
I ordered the Garlic Whiskey Shrimp, and loved it. The shrimp came with artichoke hearts, a lovely salad with a fruity vinaigrette and some bread. I enjoyed the whole thing.
My husband, however, ordered the fish and chips. It arrived positively GLISTENING with grease. We tried blotting it with a napkin, we tried squishing it into the napkin, and he tried removing the batter from the fish. It just wasn’t edible.
The waitress was very understanding (She looked pretty grossed out too.) and we weren’t charged for it.
Go for the service. Not the food. Unless you order the Garlic Whiskey Shrimp. That’s a nice lunch.

I’ve come here a number of times in the past and have yet to endure a bad experience. They are very accommodating for children and the staff is friendly.
The only down side for this franchise is the complacent menu. There is never anything interesting to try. What you see is what you expect to get. Seasonal changes would be great or monthly specials would be nice to see.
The food is great though. It’s cooked and prepare well. I like their steaks and prime rib. Last night I had the ribs for the first time. It was fall off the bone good. Sauce was nicely balanced with the meat.

Don’t like to write bad reviews but feel like I have to pass this on so hopefully they monitor Unilocal and fix the problem.
A friend and myself went there for supper in the lounge and both ordered fettuccine alfredo, one with the shrimp and one without. Food quality was terrible, will not eat there again. Having said that I do want to say that the service was not bad and the décor was nice. We did mention out issue with how the food tasted and received 25% off.

We keep dining here hoping it will get better but I believe our efforts are finally over. We want so badly for this restaurant to do well but charging a fine dining price for something much less is not a recipe for success. Some examples that we experienced this weekend at dinner: (does not include other disappointing visits) fake crabmeat on the chicken neptune, grisly steak, only 4 pieces of vegetable on each plate and wilted spinach in the salad. So sad because the restaurant is beautiful and has lots of potential to be the best dining in Sherwood Park.

Wow, is all I can say and not in a good way. We have just had our Christmas get together at the sawmill Sherwood park, and I thought it was one of the worse meals I’ve had in a long time.
Back 10 to 15 years ago I loved going to the sawmill, now I only occasionally get to go. I probably won’t bother again as the food and service was awful.
Admittedly we had 50 odd people there from our company, but the lack of service and also inexperience in servers has played a big part in my dissatisfaction in the place. They knew how many were coming but couldn’t staff it appropriately.
Next comes the food, because it’s a larger group we had a menu with just a few choices on it, that’s fair. The Caesar salad was drenched in sauce and had a funny soapy taste to it. I couldn’t pinpoint from what!
Next the main dish, I had ordered the prime rib, it came with a large Yorkshire pudding and I chose the garlic whipped mash with a side of gravy. The prime rib wasn’t too bad, a little fatty than I would have liked. The yorkie tasted of oil. Being English I know my yorkies, this didn’t pass the test. The gravy was lumpy and just plain dreadful. Then came the mash, I’m sure they used packet mash because it didn’t taste fresh at all.
Dessert we had no choice. It was some kind of brownie in a toffee sauce with pecans. This wasn’t much better but I’m sad to say was the better part of the meal.
Really, what has happened to our restaurants here in Alberta, the mediocre establishments are now just plain crap. And you have to spent $ 150 to get yourself a decent meal otherwise it’s just not worth it! Have we a lack of chefs in the area?

It pains me to do a negative review on such a nice restaurant. I know that seems like a contradiction but it is how I feel.
I agree with Amanda F. — it is classy but not overly trendy — a nice comfortable place to come for dinner for all ages. BUT I have not had much luck lately with their service.
I went with a group of women to eat dinner there. Luckily, we were all chatting and passing the time so the delay between when we arrived and when the server took our orders wasn’t very noticeable — except to me because I was drinking the wine they served on an empty stomach!
We all ordered our meals on a separate bill. We ordered two bottles of wine. At no time did the waitress ask who the bottles should be billed to. I was one of the lucky ones she chose. Too awkward to pipe up after the meal and say «ummm, anyone want to chip in on a bottle of wine?» so I let it go.
The waitress seemed a bit out of it when we were ordering but we managed to get through that process ok. Whenever we asked questions though, we were met with a confused look. Like when we asked for a wine recommendation. Or if there was butter available for our corn on the cob.
After we all ate, the waitress came up to our table and said:
«Is anyone EXCEPT the one who had the steak special interested in dessert?»
It took us a while to figure out what she meant was that the steak special came with dessert. ONce we figured that out, two out of the eight of us decided to have a dessert. This seemed to confuse her further — she wanted to know if we realized it was not free with our meal, it was only free with the steak special.
Yes, we know that, we are ok with it.
She brought out one extra dessert and proceeded to pass around coffee. I wondered if she had messed up so when she gave me my coffee I said «this will be good with my dessert».
She looked at me rather confused again and said «it doesn’t come free with your meal you know, only the steak special». I’m not sure why, with a table full of women ordering steak, lamb and multiple bottles of wine that she was thinking we were going to quibble over the cost of a dessert.
I said I know, and I am fine with that. So I finally got my dessert.
All in all, it was an odd experience that left us all a bit bemused.

Absolutely my favorite place to eat. Always consistent and fabulous.

I came here for the first time at this Sherwood Park location, and its pretty good. This particular Sawmill we were told has been here about two years, it has a rustic feel to it, with one was covered to look like stacked logs of wood, ready for the fire.
There is also a glass type water fall on another section of the restaurant. The booths are nice and spacious and offer a good amount of privacy for those intimate dinners for two…
I don’t have anything to complain about, and neither did my party of six. We all ate a variety of different dishes and they were all good. Two of my friends ordered the prime rib and it came with the biggest Yorkshire pudding I’ve ever seen. (It was huge)
Two of my other friends had steak and they both said it was great. I and Hubby both had two different chicken dishes, I had the Chicken Neptune and it was really good. Hubby had the Chicken cordon blu, and her enjoyed it too. They’ve got good beers on tap and a nice wine selection to go with the nice meat dishes. We were all too full for dessert but the service and hospitality were good. Would I come back… You Betcha Ya!!!

I’ve been here a few times for business lunches and it’s always been good. At lunch, it’s never busy and the service is always friendly and attentive. I’ve had a few things on the menu and I’ve always enjoyed them. Most recently I had the Cajun Chicken Sandwich and it totally exceeded my expectations. It was juicy and flavourful and it was a big portion. The atmosphere is good and if you’re into sports betting, there is a huge area in the back with many TVs so you can do just that.

Sawmill I am SOOO sad at you right now! What used to be one of my favourite restaurants, is now a 2 star MEH… all because you went and changed your menu to NOT include my most favourite dish of all time. That’s it; it’s over!
I love the atmosphere — classy but not overly trendy with a touch of Alberta’s history and culture. This location in particular may take a little to get accustomed to. The lounge entrance is on the South side of the complex, whereas the entrance to the dinning room is on the North side. You can get through one to the other inside but it’s like navigating a maze (one time I actually ended up in the kitchen…). The lounge is HUGE and it’s rare that you won’t be able to find a table.
The customer service has always been ok to fairly good but it was the chicken Neptune dish that brought me back. You can Neptune a steak, but I am not a huge red meat fan, so I typically go for the chicken or fish dishes. Since the menu change I have tried a few other options but have been quite disappointed. Salmon burger; processed salmon patty… really Sawmill, really??? Caesar salad; drenched in dressing (next time — if there is a next time — dressing on the side, please!). There are quite a few new appetizers that look amazing, but since I can barely eat a restaurant size meal as it is they would be way too rich (fattening) to order as a meal.
I understand the need to change it up and keep things modern. I guess you can’t please everyone but who really needs another hoity toity steak place?!

Watied for quite some time at a deserted host desk before being greeted and shown to our seats by a young, seemingly indifferent, hostess. The all-​you-​can-​eat salad bar has been removed. The service at the table was the highlight from Jan, our waitress.
Our food was OK for the price — I guess. But I also think it would take very little effort or expense to bring the caliber of the restaurant up a notch. Guest never want to hear the staff chatting amongst themselves as opposed to doing their jobs. Overall… underwhelming and it will be quite a while before I go back.

We have eaten at a number of Sawmills Restaurants in the Edmonton Area and have generally enjoyed each meal. Sadly, this was not the case last night for this restaurant. There were four in our party. When our meals came only one of the meals came as ordered. The meal that did arrive as ordered as overcooked. One meal was satisfactory while one of the other meals was undercooked. Those in my party that had steak said it was below average or just average. For the price of these meals, the quality ought not to be slightly below average or average. To top it all of, when the bill arrived it was incorrect. We were charged for items that we did not order. The issue with the bill was corrected directly. Our server was polite, courteous, and professional. She was perhaps the only bright spot to our visit

Such a shame that this great place with such potential is so badly managed. I have tried numerous times to give this place a chance but almost every time am disappointed. Althought the servers seem to be trying there is definitely something missing from a customer service, management perspective. Did not accomodate on several levels and occassions. Also wine choice is sadly lacking. Too bad.

This Sawmill location is struggling for an identity, experienced managers and staff you would expect behind a register at a fast food restaurant. We parked in front of what appeared to be the main entrance only to find out that was the lounge for the hotel. When we informed them that we had reservations, we were directed down a hotel corridor with kids in wet swimming suits dripping with water. When we arrived and asked where we could have drinks before our guests arrived, we were directed back to the separate lounge. We opted to go ahead and sit down at the table to have a drink. Three tables within sight were feasting on toothpicks after their glutenous all you can eat disease infested salad bar. Flys were crawling all over the salad bar so I opted to switch to ordering alacarte.
Unfortunately, the steak was cheap as the service. I ordered a New York Strip and was brought a Top Sirloin «baseball» steak. When I asked to have it corrected, the Manager (who looked 22 years old) stated that I was probably not familiar with meat cuts. I decided not to argue even though I’ve dined at some of the finest and most expensive steakhouses across North America. But for a $ 30 steal, I guess you get what you pay for. I’d rather pay $ 40-​$ 50 and have a better steak and service.
The wine list consisted of a limited selection of lower end wines at fair prices but could be expanded. The decorations and atmosphere was nice and well appointed; one of a higher end restaurant.
Our waitress was a metaphor for the evening; we saw our waitress three times during the evening. I later spotted in the parking lot with her friends sucking down on a cigarette. She muttered «thanks for coming» while exhaling. The manager and bus boy took care of our needs. While they were working hard they were clearly new to the restaurant industry.
The bottom line is that this is a good steakhouse for the bourgeoisie who have families who have minimal expectations. You can grab an average baseball steak in a nice atmosphere at a decent price point. For those seeking a better steak or someone who is celebrating a special occasion, spend a little more and go to Chop, Ruth Chris, or another. $ 200 for 3 people would go alot further in any of these versus the worn out tradition of Sawmill which has become too confident in their name and is showing in their service!