Enterprise Rent-A-Car

The team at this location was seriously the best. They are all helpful, kind and patient! Tess played with our 2 year old while we installed the car seat and gave him a call he played with in the park the next day. They seriously went above and beyond in service and we received free upgrade on our vehicle. It is worth going offsite for the customer service. Enterprise is always committed to excellence and continues to live up to its reputation at this branch! Thanks again :)

The only reason for going with Enterprise was because of the really great rate I got through Costco Travel. When I was wasting time away at the Seattle airport, I booked a car through Costco and it was going to be ready for pick up when I arrived in Victoria. This Enterprise office is the only car rental place that isn’t at the airport terminal. There are plenty of other national car rental brands inside the terminal, but you have to take a «shuttle» to the Enterprise place. Their shuttle is basically a mini van which can only seat five people. The shuttle stop is directly across the street from the arrival terminal and there’s a sign there telling you to call a number for pick up. So if you don’t have a phone, you’re out of luck. Luckily enough for us, the group waiting was only five people. But when we were leaving, a group of people asked for a ride and the guy said he’d be back whenever he could to grab them. So pretty much I found the reason why this place’s prices were lower than the competitors, very inconvenient to pick up and drop off the car.
The Victoria Enterprise branch is basically a shack on the side of Canora Rd. which is very close to the 17 highway. The staff here is friendly and did a great job of being very fast at processing my car. I was literally in and out of there in ten minutes tops down the road. The car was clean, worked very well and I didn’t have any issues with it. When dropping it off at the end of the trip, the guy inside simply drove us in the car and dropped us off at the airport. Even though it’s not on site, its very close. I’d go with Enterprise again, just for the cheap rate Costco got me.

We have been to Vancouver Island 3 out of the past 4 summers, and have used Enterprise each time. We have had great service each time. We have never had any problems with the shuttle. The office is just about 1 mile from the airport door, and the wait time for the shuttle is just a few minutes, a lot less than at most airports.
Last time, we had a choice of 3 different cars: A Mazda and a Fiat 500 (plus something else comparable in size). There are three in my family, so I said if the luggage fit, we would take the Fiat.
That was a great decision, and made the whole trip much funner! 3 Bags can fit in the Fiat and since we were mostly staying in one place that was fine. My Middle-​School aged daughter had plenty of room in the back by herself, and we had lots of fun tooling around in a stylish and sporty car.
The staff are always very courteous and helpful, just like at every other Enterprise.
THANKS Enterprise!!!

A lot has changed since the review I just saw in 2010. Enterprise is now off site. I understand their decision because it costs $ to rent space in the airport but apparently they cut back all the way around. We waited with another family for about ½ hour for the van to come get us and it was a a small mini van that couldn’t handle both families. We stayed behind and got coffee (at the Enterprise representative’s cost) to wait for him to return which he said would be about 20 – 25 minutes. We waited about 40 and was picked up by another person in an SUV. We were STUNNED to find the Enterprise location to be about 3 – 4 minutes away! They did give us a nice upgrade to that SUV he picked us up in and gave us a $ 50 credit (instead of paying me for the coffee) for the inconvenience. Unfortunately, it was a business trip where we were inconvenienced but my company reaped the reward. The people were friendly and bent over backwards to make the situation right but their staffing was so low they couldn’t even handle two customers! I love Enterprise BUT DON’T RENT AT THIS LOCATION!!!

We had a wonderful experience with Enterprise in Victoria. The customer service representative at the airport gave us an 800 number to call for the shuttle and the driver was there within minutes. We rented a very nice midsize SUV with only a few thousand miles, and all the people we dealt with made the pick up and drop off quick, efficient and pleasant.

Flying into the airport in Sydney is a beautiful experience, especially for someone from a big, metropolitan area like the San Francisco Bay. You step off the little plane and down the roll up stairs (yes, they still use those), are greeted by a happy Canadian officer who points you into the terminal and through customs. Once out, off you go find your car rental stand. Mind you, this is not LAX. The airport is *very* tiny and within steps you see the wall of car rental agencies. I always use Enterprise because I get a discount through the Dramatists Guild, but even if I didn’t get a discount I would still use them for the customer service. But wait…
We go to the desk, tell them we have a reservation, they say they’re a bit sparse on cars but will work us into something nice. After some kind chit chat and easy paperwork, we’re off to the curb to wait for our «shuttle» to the car. A minivan pulls up and the most delightful fellow steps out, greeting us like we’re his long lost relatives. He heaves our bags into the back, invites us to step in and we take the 20 minute ride having a conversation straight out of a make-​believe novel.
The man lives more than an hour away and drives down each morning to shuttle people back and forth to their cars. His thick accent makes his speech difficult to understand sometimes, but he’s so charming that it doesn’t matter. He’s been working for the company longer than he remembers and relishes meeting new people every day. He’s so interesting that I almost ask him to drive around the block again just so I can listen to more of his stories.
As we pull into the off-​site location where the cars are stored I count a whopping four cars in this little dirt lot surrounded by cheap fencing. A white rabbit scurries across the lot as we step up to the trailer and are greeted by two college-​student looking boys nicely dressed in suits. They upgraded us to the finest car on the lot, gave us a better discount than expected and a card for a free day the next time we come back. Now this is what customer service is all about!
That was our first experience here. The other four times were just as good and interesting, but you’ll have to wait for the update to hear about those.