H2o Rappelling

I recently had an awful experience with H2O rappelling after purchasing a LivingSocial Deal for an ice climbing lesson for $ 75. The deal was valid for Tuesdays, Thursdays, and Sundays. They also run their trip on Saturdays, but the deal wasn’t valid for that day. My friend Aaron (who has the necessary car) and I were excited to go, and we figured it would be no problem to go on Sunday as a weekend day… therein comes the problem.
First of all, it was nearly impossible to reach this company. They often don’t return messages and the person that does the scheduling is distinct from the person who answers the phone who seems to be the owner/​expedition leader.
Strike 1:
The real problem was that we wanted to go on a Sunday. We purchased the vouchers at the end of December. The staff member stated that every Sunday from December to March was already booked by early December. Why would they ever sell a voucher valid for Sundays when they know they can’t offer it.
Strike 2:
Aha, the person on the other end of the phone says, you can go on a Saturday, but you just have to pay an extra $ 75 surcharge… that’s right folks, doubling the cost. In fact, the next two Saturdays both have availability. This is where I start to sense that something is fishy. How can every single Sunday for 4 months be booked solid, but magically Saturdays, the days that require an extra surcharge are widely available. It seems to me that they’re hoping that everyone who bought the deal either buys up to full price or simply lets their voucher expire in which case they can keep the money.
Strike 3:
The staff member we interacted with was quite rude. He clearly was not interested in helping us find anyway to solve our problem and took delight in telling me that LivingSocial would not give us a credit or help us in anyway. Thankfully the LivingSocial staff were rather reasonable and gave us a credit for the cost of the voucher, although they wouldn’t do a refund… I guess that’s better than nothing.
3 Strikes and you’re OUT!
The moral of this story is:
DO NOT BUY A GROUPON OR LIVINGSOCIAL DEAL FROM H20 RAPPELLING.