I guess I must’ve gotten the nice people who work here. I still shoot film, and I spend the Summer in Ontario. Last Summer, I would mail exposed film to Photo World, they would process it, and mail it back. I thought they were lovely, friendly people. Even when Canada Post tried misplacing our film, they seemed as distressed as we were! We even visited them at the store once, and while there we chatted with the young guy, and he suggested a place to have lunch. My experience with them was good. Maybe some people just need to learn that there are guidelines with every business. If they require a certain file type or size, that’s just the way it is. No sense in getting upset if you’re asking for something they don’t offer.