NCIX Surrey

Confusing entrance in the store. Grabbed the power supply unit I wanted on the aisle and went to the cashier to pay. Turns out, someone already ordered it! So I go and get a similar one, paying $ 5 more, and guess what? It’s not in stock! I tell the man thanks and left.
Poor service

This is a strange NCIX location.
The store is equipped with a baffling array of poorly-​labeled entry turnstiles with employee-​activated locking mechanisms.
The back-​and-​forth queuing area for the cash registers has been lined with short wire dividers festooned with a small and nearly useless subset of the cable adapters NCIX stocks. Since cable adapters are one of the primary products people shop for at NCIX, the queue area is always filled with people shuffling in place looking for the correct adapter. Lining up to pay means awkwardly negotiating your way through this gauntlet of confused people.
Worst, though, is the staffing policy. There are two staff members who walk up and down the aisles doing nothing. If you ask them any question they will direct you to the single counter staff person instead. The store has a full security guard watching the stock at all times so it’s entirely unclear what the purpose of these aisle staff could be. The way they shrug in response to any question is almost insulting and certainly infuriating.
The cash register staff are always occupied with answering detailed questions about customized rigs, which is strange since there’s another non-​register counter that’s ostensibly for placing complicated orders.
So the process of buying an HDMI adapter at this NCIX looks like this:
Enter store. Bang your thighs on the wrong turnstile twice. Look up and down the aisles and discover, as usual, that NCIX’s aisle stock isn’t actually for anything since most of the stock is only shown on the website. Ask one of the aisle staff for the HDMI adapter. Get shrugged at and redirected to the cash register. No question you ask will be answered with anything but a shrug and a pointed finger.
Notice the adapters in the impulse buy area while waiting. Wander up and down both sides of the display, losing your place in line and bumping into several people who are waiting to pay for things. Determine that all the adapters on the wire display are inexplicably for nearly-​obsolete DVI configurations. Decide to just wait in line and be bumped into by other customers who are scanning the adapters.
Arrive at the front of the line and wait while the counter staff assembles a twenty-​component gaming rig order for the people ahead of you. Ask for your item, receive a blank look unless you’ve already identified the exact model number. Wait while the counter staff comes out from behind the counter and wanders around the wire display you’ve just looked at. Continue until the counter person accepts that the item you need is not among the adapters left over from 2006.
Once your item is identified, wait for that single, solitary counterperson to run all the way to the stockroom, find it, and return with it. Purchase the item and wait for a slow laser-​printer two stations away to produce your receipt. Attempt to leave the store, hampered once again by the strange turnstile system. Leave steaming.
None of this needs to be this way.

So I have had my laptop for years and it’s my life. One day the screen stops working and I go to the Langley Location since they are close but the guy at the desk hears what I have to say and doesn’t even want to take a look! Instead he recommends I see this guy at the Surrey Location, William, says he would be able to fix it no problem. So at that point I am annoyed, put out now I gotta go all the way into Surrey, but this guy — William, is worth the trip. Super sweet guy, listened to me, educated me on the problem, gave me a deal, even did his best to get it done quick! (Even put up with my Dad hassling him to get it done even quicker) I am not even going to bother going to the Langley one anymore, this guy is wicked. Thank you William!

I have gone to a few different NCIX locations over the years. This one in surrey had some very helpful people working there who make my slight nightmare of a build a lot less stressful.
I went to the store with my list of parts, and informed the man behind the counter that I wanted to make sure that everything is compatible (Can never be too careful with that now a-​days). He informed me that it was for the most part, but recommended a few better parts that were on sale at the moment. He also told me that I’d need a CPU cooler as well and helped me pick the right one out (Apparently CPU’s don’t always come with stock air coolers anymore, who knew…). I paid for the parts, and awaited a call a week later when my parts have arrived.
(And here is where my frustration starts).
I ordered a number of parts that had to be shipped across Canada simply because no local NCIX store had them in stock. After a week, I called them and they said that 2 of the 3 parts have arrived, and the last one should be only a few days away. The next day the Surrey NCIX store called apologizing to me that the Ontario branch have not sent the parts out yet and that it would be a few more days. (The guy at the NCIX store wasn’t too impressed with the Ontario branch, but he got the order sent that day).
Once the part arrived, i was happy as can be and went home to put my build together. Everything went very smoothly… for about a week. For some reason, after a week of use, my computer began to blue screen, freeze, reboot and straight up crash with nothing but a black screen. I was worried that it was a hardware problem, so I managed to test the CPU ram and harddrive, but I knew it wasn’t a software problem or driver problem when my computer began to reboot when in the motherboards Bios (yeah, bad sign right!?).
SO, out of desperation I contacted NCIX and they took me under their wing. (so to speak).
I explained my situation and what I have tested, and within a few days I received a call letting me know everything is good to go. It turned out my motherboard was bad in some way, so they ordered a new one and replaced the parts.
To get them to look at it and figure out the problem, do a service clean and re-​install the hardware, and to install windows for me (just in case there were any software related issues) was going to cost me an extra $ 250, but the person I spoke with shaved off $ 100 on that bill.
I am hugely grateful to NCIX for getting me up and running. Even though many issues were not with this surrey branch directly, they stepped up and saved the day by simply being nice people and helping me out.
Thanks guys!

Credit card skimmers very likely at work here! These guys are techies too so on second thought, this isn’t too surprising.
I shopped here on the day of their grand opening on July 26, 2014. The deals were great and they even offered free cotton candy. But beware! My new BMO MasterCard (which I had just received two days earlier) had numerous gas station and electronics store charges less than a week later. I reported it to BMO and the RCMP.
I’m almost certain foul play occurred at the store, either with or without the manager’s knowledge. I avoid this location or use cash only!