PetSmart

Badd customer service! I brought my dog here for his grooming for a day and they told me they will call me 10 mins before they finish. So i was waiting for their call and i didnt received any. So I just went there a little bit early. And then they called me saying, «Are u gonna get your dog cos were closing now???» –with a very rude tone. I was shocked and was looking for that girl who called me and apparently she left already half an hour ago. And Im very unsatisfied with my dog’s haircut. He’s half maltese and havanese so he has very long, fluffy hair that makes him really cute and I told them to just trim it a little bit and they shaved him! He looks like a completely diff dog! Arg! Never again petsmart

I have been taking my golden in for grooming here for 8 years. Overall they do a great job. My dog loves to go there .It probably is expensive but it is convenient for me. I have taken him to other Petsmarts but service was not as good as Strawberry Hill. They are sticky about the vaccinations and will phone your vet for proof. Found it a bit annoying since I had provided it to another location and they did a poor job so I had to take my dog there to be groomed a few weeks later, but it was not their fault.

The staff at this location is great but the store manager chad is one awful man he does not care one bit about customers is rude, racist and pathetic. He should not be store manager he is an awful human being

I brought my dog Sevak (pronounced like Civic) in for grooming. He’s a little over a year old, friendly yellow Lab. I’ll admit the reviews about this location had me a little freaked out but things actually worked out great. I had to choose this location as well because I still had some money on file left from his training that I haven’t used.
Sevak is a very gentle, friendly dog. Who loves people and behaves well. I found his groomer did a good job grooming him, her name was Naomi. When I went to pick him up I did inspect his fur looking for cuts and what not and it was fine. I was able to tell Naomi did a good job with his coat because when I brought him home he did not shed at all. I looked at his nails too to check for any damages and there were no damages — which was a relief ! I’d bring him back to the same groomer if I were to bring him back to petsmart. I don’t think I would want to take my chances with anyone else here considering the not so great reviews below.

I have been visiting Petsmart for close to 10 years and am very involved with the BC SPCA. I’ve had dogs, fish, and recently guinea pigs. The store manager Chad Lloyd is rude, disrespectful and has zero sense of customer service. When I asked to return an item, he accused me that I may be abusing my guinea pigs by returning the ultra tiny unacceptable cage that I naively bought due to the bad advice of another associate at another store. I also explained that the cage was very expensive and I already had to pay for vet bills for the sick guinea pigs I bought at Petsmart (one had serious conjunctivitis that needed antibiotics, and another had a bacterial infection on her foot — bumblefoot). I had the vet bill and was ready to show it to him. I also had the phone numbers of the BC SPCA and the clinic where I brought the sick creatures. Chad’s powers of deduction are lacking and so is his logic as he tried to blame me for the sick pigs. He questioned me about where the pigs were housed and I told him I had an entire 20 sq ft enclosure for them as a pen. He has zero idea about how to care for guinea pigs and I was stunned that he seemed to believe his tiny cage was acceptable. In any case, it was very clear to see he was both not knowledgeable and extremely offensive and rude. He actually ended up walking away from me as I was talking because it seemed he didn’t know how to respond appropriately. I could not believe the outrageous behaviour of this manager. Do not visit this location. The associates are compassionate and helpful. The manager is from another planet, and I would not be surprised if he is removed from his post. Do not shop here.
I should also add: Since you are already on Unilocal,take an opportunity to search more reputable pet stores and family owned businesses and help support them too. You’ll receive 100x the customer service you’ll ever receive at this Surrey Petsmart location.

I used to shop at Petsmart constantly for my family of pets but I can guarantee you I will never be returning to this location. My last experience there was so bad that I ended up sending my husband back with every item I had bought and will use that money in another pet store where they actually train their staff in customer service. I attempted to inform corporate about the issue I had with staff, in particular some old broad who thinks she owns the store or something. Corporate is no more helpful than anyone else. I did end up getting my issue resolved in another location with an apology from them about how I was treated.
According to another Petsmart location, they receive a lot of complaints from people about how rude the Scott Road location is, and one of their staff transferred to this store because they couldn’t handle working with the people there.
Worst store ever, I would rather spend more money in another store than go through the hassle created by the stupid employees in this location. Petsmart needs to take a serious look at the staff they keep working for them.

I would not recommend the grooming services at Petsmart. I was completely dissatisfied with the customer service and especially the quality of the service provided to my dog.
I had brought my puppy, Milo, in for a full groom and he came out looking like the biggest mess I had ever seen. They complained that my dog was not being «cooperative» (they had called me just half an hour into the haircut), and that I had to take him away right away. And they also suggested that I get him professionally trained. I felt offended because I had never had a single problem with Milo’s behaviour until he went into this store. I then took him to another pet grooming salon (Pampered Pets) to fix up the mess that Petsmart had left and they did a fantastic job at it. I have been taking him to Pampered Pets regularly for grooming services and they have not once complained about his behaviour because: 1.) They build a relationship with the dog before shoving scissors in his face, and 2.) They do not crate the puppies (which irritates them). This tells me that maybe it was not my dog’s behaviour, but rather it was Petsmart’s horrible service.
I do not believe that the overpriced service that Petsmart provides for grooming is worth even a dime of it. This is simply my opinion. Others may have no problem with taking their dogs in to Petsmart. But as far as my experience goes with them, the impression I have is that they have no patience with the dogs whatsoever and do not care for the individual dog itself.

We have visited this store twice.
All the people here are really nice and are knowledgable about most things. The girl who helped us, her name was Natasha I believe, was really nice as well.
The only problem about this store is that we purchase a $ 300 fish tank that’s in a box, when we got home, it was broken. The top piece was broken and we were so disappointed.
It was late at night and Petsmart was closed. So we just decided to go the next day after work.
The next day, they didn’t have the same Fluval 45 bow complete set Aquarium that we purchased from the Strawberry Hill Pet Smart location in Surrey BC.
So we had to drive all the way to Langley to get a replacement. After we got home, we went back to the same Petsmart in Strawberry Hill Location, and we bought a Fish Tank Stand for around $ 180.
Once we got home and very excited and forgot about how frustrated we were as it was very inconvenient for us to transport these big stuff, when we open the box of the Fist Stand, our heart sank. The wood piece are cracked in half! We were so frustrated and not really satisfied with our purchase. It was very disappointing. I am writing this while we’re trying to figure out what to do now.
We are just gonna go back to Petsmart tomorrow and just have to return this stuff. Sigh… We are not really satisfied and would actually give bad reviews about Petsmart products.
The only good thing about our experience was the people that works there are all nice. Hopefully they can help us with our problem.
But all in all experience, I’m happy with their customer service.
They are all knowledgable and very eager to help their customers.

I am spoilt by the newer looking stores and find this one old and worn out. The staff, however, are great and my dogs and I make special trips to this store because one of their favourite people, Lise, is now at this location.
I will definitely be back.